The relationship between quality management practices and their effects on quality outcomes

Recent research into quality management has examined the relationship between quality management and performance. The purpose of this study is to identify the relationships between quality management practices, and to examine the direct and indirect effects of these practices on quality outcomes by means of replication research. The paper uses a path analysis and a research model is tested using cross-section data collected from 106 certified firms in Spain. The findings support the relationships between quality management practices and the positive impact of these practices on quality outcomes. Evidence is also found confirming previous research showing that a firm could transfer the organizational forms and behaviours underlying quality management to other countries with similar cultures. However, as minor differences emerge, managers should consider the cultural issues. The contribution of the paper is that it provides empirical support for direct and indirect effects of quality management on performance in Spain compared to previous studies carried out in USA and Korea.     

Measuring the relative balance of DMUs

In basic Data Envelopment Analysis (DEA) models, the weights of performance criteria are endogenously determined, assigning to each decision-making unit (DMU) its best possible efficiency score. This property is widely considered to be a major strength of the method, but it is also a source of considerable problems concerning performance assessment and performance control. Such problems result from the possibility of zero-value weights that exclude criteria from the evaluation. Unlike approaches that deal with this issue by incorporating value judgments into the analysis, we suggest a complementary balance score that is derived from the given data set. This score evaluates the extent to which a DMU avoids concentration on only some of the crucial performance criteria. One of the possible decisions resulting from a balance analysis is to reduce the set of DMUs considered to serve as benchmarks. For this case, a modified CCR–O model is presented.     

Energy efficiency and risk management in public buildings: strategic model for robust planning

Due to deregulations of the energy sector and the setting of targets such as the 20/20/20 in the EU, operators of public buildings are now more exposed to instantaneous (short-term) market conditions. On the other hand, they have gained the opportunity to play a more active role in securing long-term supply, managing demand, and hedging against risk while improving existing buildings’ infrastructures. Therefore, there are incentives for the operators to develop and use a Decision Support System to manage their energy sub-systems in a more robust energy-efficient and cost-effective manner. In this paper, a two-stage stochastic model is proposed, where some decisions (so-called first-stage decisions) regarding investments in new energy technologies have to be taken before uncertainties are resolved, and some others (so-called second-stage decisions) on how to use the installed technologies will be taken once values for uncertain parameters become known, thereby providing a trade-off between long- and short-term decisions.     

Measuring the relative efficiency of the food and drink industry in the chosen EU countries using the data envelopment analysis with missing data

Central European Journal of Operations Research - The food and drink industry is one of the leading manufacturing sectors in the economies of many EU countries. However, when compared to other...     

On the relative efficiency of alternative modes of producing a public sector output: The case of the developmentally disabled

This paper examines the relative efficiency of alternative methods of producing care for the developmentally disabled. A linear programming framework is used to construct a production frontier which allows measurement of relative efficiency among institutions in the sample. Tests are performed to detect influential observations in the data which might result from measurement error which could distort the efficiency measures. Different types of institutions are compared in terms of average efficiency. Policy implications of the analysis are discussed in the concluding section.     

Measuring the efficiency of decision making units

A nonlinear (nonconvex) programming model provides a new definition of efficiency for use in evaluating activities of not-for-profit entities participating in public programs. A scalar measure of the efficiency of each participating unit is thereby provided, along with methods for objectively determining weights by reference to the observational data for the multiple outputs and multiple inputs that characterize such programs. Equivalences are established to ordinary linear programming models for effecting computations. The duals to these linear programming models provide a new way for estimating extremal relations from observational data. Connections between engineering and economic approaches to efficiency are delineated along with new interpretations and ways of using them in evaluating and controlling managerial behavior in public programs.     

Measuring the efficiency of NBA teams: additive efficiency decomposition in two-stage DEA

This paper evaluates the efficiency of National Basketball Association (NBA) teams under a two-stage DEA framework. Applying the additive efficiency approach, we decompose overall team efficiency into first-stage wage efficiency and second-stage on-court efficiency and find out the individual endogenous weights for each stage. The empirical results show that NBA teams present a better performance on wage efficiency than for on-court efficiency, as on-court efficiency is influenced by many uncontrollable factors. Moreover, NBA teams, on average, tend to possess a higher weight on the first stage, suggesting that teams’ managers can enhance organizational efficiency more efficaciously by prudentially recruiting players.     

A model of market power and efficiency in private electronic exchanges

We investigate how private electronic markets (PEMs) can be used as a strategic tool by a large producer to compete against a consortium of smaller producers. We model the competition between a Large Producer and Consortium of producers in a two-tier supply chain as a game and characterize the resulting Subgame Perfect Nash Equilibrium. Our results demonstrate that as the costs of inputs to production increase, there are greater returns to ownership of a private exchange. Further, we demonstrate strong welfare enhancing effects of the PEM as the production efficiency of upstream suppliers declines. Finally, from a policy standpoint we show that when upstream suppliers are highly efficient, the creation of a private electronic exchange by the Large Producer will result in significant welfare loss.     

On the measurement of technical efficiency in the public sector

Existing measures of technical inefficiency obtained through linear programming models in the public sector do not properly control for environmental variables that affect production. It will be shown that the consequences of not controlling for these fixed factors are biased estimates of technical efficiency. This paper extends the mathematical programming approach to frontier estimation known as Data Envelopment Analysis to allow for environmental variables. This modified model will be then contrasted with the existing model that purportedly controls for exogeneous factors to measure public sector efficiency with simulated data. The results provide evidence that the existing Data Envelopment Analysis model will overestimate the level of technical inefficiency and that the modified model developed in this paper does a better job controlling for exogenous factors. The modified model is also applied to analyze the technical efficiency of school districts.     

DEA models for the explicit maximisation of relative efficiency

It has recently been demonstrated that incorporating weight bounds and other non-homogeneous restrictions in DEA models may lead to underestimation of the maximum relative efficiency of decision making units. This paper suggests a way of avoiding this by replacing the objective function in DEA models by the relative efficiency of the assessed unit and converting the resulting models to linear forms. An alternative approach based on incorporating weight restrictions in the recently introduced maximin DEA model is also considered. It is shown that imposing weight bounds in the maximin model is equivalent to imposing bounds on ratios of individual weights.     

Efficiency and equity in private and public education: A nonparametric comparison

We present a nonparametric approach for (1) efficiency and (2) equity evaluation in education. Firstly, we use a nonparametric (Data Envelopment Analysis) model that is specially tailored to assess educational efficiency at the pupil level. The model accounts for the fact that typically minimal prior structure is available for the behavior (objectives and feasibility set) under evaluation. It allows for uncertainty in the data, while it corrects for exogenous ‘environmental’ characteristics that are specific to each pupil. Secondly, we propose two multidimensional stochastic dominance criteria as naturally complementary aggregation criteria for comparing the performance of different school types (private and public schools). While the first criterion only accounts for efficiency, the second criterion also takes equity into consideration. The model is applied for comparing private (but publicly funded) and public primary schools in Flanders. Our application finds that no school type robustly dominates another type when controlling for the school environment and taking equity into account. More generally, it demonstrates the usefulness of our nonparametric approach, which includes environmental and equity considerations, for obtaining ‘fair’ performance comparisons in the public sector context.     

Measuring technical and environmental efficiency in a state-contingent technology

Most developed countries support farming activities through policies that are tailored to meet their specific social, economic and environmental objectives. Economic and environmental efficiency have recently become relevant targets of most of these policies, whose sound implementation can be enhanced by monitoring farm performance from a multidimensional perspective. This paper proposes farm-level technical and environmental efficiency measures that recognize the stochastic conditions in which production takes place. A state-contingent framework is used to model production uncertainty. An implementable representation of the technology is developed using data envelopment analysis. The application focuses on a sample of Catalan arable crop farms. Results suggest that technical efficiency is slightly lower in bad than in good growing conditions. Nitrogen pollution can decrease substantially more under good than bad growing conditions.     

Constrained Kantorovich inequalities and relative efficiency of least squares

This paper establishes a type of Kantorovich inequality subject to some constraints and obtains some lower bounds for the relative efficiency of the least squares. These lower bounds can be much sharper than that obtained by using the unconstrained Kantorovich inequality. Multivariate extensions of the results are also obtained. Some interesting examples are presented.     

Exogenous crimes and the assessment of public safety efficiency and effectiveness

Annals of Operations Research - This work discusses the issue on how to include data about property and violent crimes in the production technology for the assessment of police technical...     

Operational and economic efficiency analysis of public hospitals in Greece

The continuous growth of hospital costs has driven governments in many countries to seek ways to improve their efficiency. In Greece, this has consistently been a major issue for almost two decades, as efficiency assessment and monitoring systems are lacking. In response to this need, the evaluation of the National Health System hospitals’ efficiency level is a precondition for planning, implementing and monitoring any promising reform. In this paper, a non-parametric modeling approach is employed to assess and analyze the efficiency of 87 Greek public hospitals over the period 2005–2009, using data envelopment analysis. The operational and economic aspects of the hospitals’ operation are considered on the basis of their service/case mix and cost structure. We also investigate the efficiency trends over time with the Malmquist index and a second stage regression analysis is performed to explain the operational and economic efficiency results in terms of the hospitals’ operating characteristics and the environment in which they operate.     

Convexity,quality and efficiency in education

While Data Envelopment Analysis (DEA) has many attractions as a technique for analysing the efficiency of educational organisations, such as schools and universities, care must be taken in its use whenever its assumption of convexity of the prevailing technology and associated production possibility set may not hold. In particular, if the convexity assumption does not hold, DEA may overstate the scope for improvements in technical efficiency through proportional increases in all educational outputs and understate the importance of improvements in allocative efficiency from changing the educational output mix. The paper therefore examines conditions under which the convexity assumption is not guaranteed, particularly when the performance evaluation includes measures related to the assessed quality of the educational outputs. Under such conditions, there is a need to deploy other educational efficiency assessment tools, including an alternative non-parametric output-orientated technique and a more explicit valuation function for educational outputs, in order to estimate the shape of the efficiency frontier and both technical and allocative efficiency.     

On the relative efficiency of nth order and DARA stochastic dominance rules

It is known that third order stochastic dominance implies DARA dominance while no implications exist between higher orders and DARA dominance. A recent contribution points out that, with regard to the problem of determining lower and upper bounds for the price of a financial option, the DARA rule turns out to improve the stochastic dominance criteria of any order. In this paper the relative efficiency of the ordinary stochastic dominance and DARA criteria for alternatives with discrete distributions are compared, in order to see if the better performance of DARA criterion is also suitable for other practical applications. Moreover, the operational use of the stochastic dominance techniques for financial choices is deepened.     

On existence of stable and efficient outcomes in games with public and private objectives

It is well known that game-theoretic models of economies with externalities tend to exemplify the contradiction between efficiency and stability. In formalizations and proofs of this rather loose statement some smoothness conditions are usually required. Here a situation of this kind is studied under continuity assumptions only. The most interesting thing is that there exist such (non-smooth) preferences which guarantee that this contradiction occurs under no circumstances. Assuming some sort of homogeneity of preferences over the set of the players, the necessary and sufficient conditions for such persistent existence of efficient and stable outcomes are derived.