TheM/G/1 queue with processor sharing and its relation to a feedback queue

The central model of this paper is anM/M/1 queue with a general probabilistic feedback mechanism. When a customer completes his ith service, he departs from the system with probability 1–p(i) and he cycles back with probabilityp(i). The mean service time of each customer is the same for each cycle. We determine the joint distribution of the successive sojourn times of a tagged customer at his loops through the system. Subsequently we let the mean service time at each loop shrink to zero and the feedback probabilities approach one in such a way that the mean total required service time remains constant. The behaviour of the feedback queue then approaches that of anM/G/1 processor sharing queue, different choices of the feedback probabilities leading to different service time distributions in the processor sharing model. This is exploited to analyse the sojourn time distribution in theM/G/1 queue with processor sharing.Some variants are also considered, viz., anM/M/1 feedback queue with additional customers who are always present, and anM/G/1 processor sharing queue with feedback.     

Models and Approximations for Call Center Design

A call center is a facility for delivering telephone service, both incoming and outgoing. This paper addresses optimal staffing of call centers, modeled as M/G/n queues whose offered traffic consists of multiple customer streams, each with an individual priority, arrival rate, service distribution and grade of service (GoS) stated in terms of equilibrium tail waiting time probabilities or mean waiting times. The paper proposes a methodology for deriving the approximate minimal number of servers that suffices to guarantee the prescribed GoS of all customer streams. The methodology is based on an analytic approximation, called the Scaling-Erlang (SE) approximation, which maps the M/G/n queue to an approximating, suitably scaled M/G/1 queue, for which waiting time statistics are available via the Pollaczek-Khintchine formula in terms of Laplace transforms. The SE approximation is then generalized to M/G/n queues with multiple types of customers and non-preemptive priorities, yielding the Priority Scaling-Erlang (PSE) approximation. A simple goal-seeking search, utilizing SE/PSE approximations, is presented for the optimal staffing level, subject to GoS constraints. The efficacy of the methodology is demonstrated by comparing the number of servers estimated via the PSE approximation to their counterparts obtained by simulation. A number of case studies confirm that the SE/PSE approximations yield optimal staffing results in excellent agreement with simulation, but at a fraction of simulation time and space.     

A reader-writer queue with reader preference

This paper considers a reader-writer queue with reader preference. The system can process an unlimited number of readers simultaneously. However, writers have to be processed one at a time. Readers are given non-preemptive priority over writers. Both readers and writers arrive according to Poisson processes (PP) and have general independent service times. There is infinite waiting room for both. This system is analyzed to produce stability conditions. The analysis uses anM/G/ queue busy period to model readers, followed by a modifiedM/G/1 queue to model the entire system. Finally, results are presented for the expected wait-in-queue times for the readers and writers. The paper ends with an example.This work was done while the author was visiting the IBM Corporation, Networking Systems, RTP, NC 27709, USA.     

Lattice path counting andM/M/c queueing systems

We apply the lattice path counting method to the analysis of the transientM/M/c queueing system. A closed-form solution is obtained for the probability of exactlyi arrivals andj departures within a time interval of lengtht in anM/M/c queueing system that is empty at the initial time. The derivation of the probability is based on the counting of paths from the origin to(i,j) on thexy-plane, that have exactly r_d x-steps whose depth from the liney=x isd (d=0,1,...,c–1). The closed-form solution has an expression useful for numerical calculation.     

Continuity theorems for the M/M/1/n queueing system

In this paper continuity theorems are established for the number of losses during a busy period of the M/M/1/n queue. We consider an M/GI/1/n queueing system where the service time probability distribution, slightly different in a certain sense from the exponential distribution, is approximated by that exponential distribution. Continuity theorems are obtained in the form of one or two-sided stochastic inequalities. The paper shows how the bounds of these inequalities are changed if further assumptions, associated with specific properties of the service time distribution (precisely described in the paper), are made. Specifically, some parametric families of service time distributions are discussed, and the paper establishes uniform estimates (given for all possible values of the parameter) and local estimates (where the parameter is fixed and takes only the given value). The analysis of the paper is based on the level crossing approach and some characterization properties of the exponential distribution. Dedicated to Vladimir Mikhailovich Zolotarev, Victor Makarovich Kruglov, and to the memory of Vladimir Vyacheslavovich Kalashnikov.     

Asymptotic Expansions for the Congestion Period for the M/M/∞ Queue

We consider the M/M/ queue with arrival rate , service rate and traffic intensity =/. We analyze the first passage distribution of the time the number of customers N(t) reaches the level c, starting from N(0)=m>c. If m=c+1 we refer to this time period as the congestion period above the level c. We give detailed asymptotic expansions for the distribution of this first passage time for , various ranges of m and c, and several different time scales. Numerical studies back up the asymptotic results.     

Analysis of customers’ impatience in queues with server vacations

Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already experienced at a queue, or a long wait anticipated by a customer upon arrival. In this paper we consider systems with servers vacations where customers’ impatience is due to an absentee of servers upon arrival. Such a model, representing frequent behavior by waiting customers in service systems, has never been treated before in the literature. We present a comprehensive analysis of the single-server, M/M/1 and M/G/1 queues, as well as of the multi-server M/M/c queue, for both the multiple and the single-vacation cases, and obtain various closed-form results. In particular, we show that the proportion of customer abandonments under the single-vacation regime is smaller than that under the multiple-vacation discipline. This work was supported by the Euro-Ngi network of excellence.     

Asymptotic expansions for the conditional sojourn time distribution in the <Emphasis Type="Italic">M</Emphasis>/<Emphasis Type="Italic">M</Emphasis>/1-PS queue

We consider the M/M/1 queue with processor sharing. We study the conditional sojourn time distribution, conditioned on the customer’s service requirement, in various asymptotic limits. These include large time and/or large service request, and heavy traffic, where the arrival rate is only slightly less than the service rate. The asymptotic formulas relate to, and extend, some results of Morrison (SIAM J. Appl. Math. 45:152–167, [1985]) and Flatto (Ann. Appl. Probab. 7:382–409, [1997]). This work was partly supported by NSF grant DMS 05-03745.     

The M/G/1 Queue with Finite Workload Capacity

We consider the M/G/1 queueing system in which customers whose admission to the system would increase the workload beyond a prespecified finite capacity limit are not accepted. Various results on the distribution of the workload are derived; in particular, we give explicit formulas for its stationary distribution for M/M/1 and in the general case, under the preemptive LIFO discipline, for the joint stationary distribution of the number of customers in the system and their residual service times. Furthermore, the Laplace transform of the length of a busy period is determined. Finally, for M/D/1 the busy period distribution is derived in closed form.     

Age Process, Workload Process, Sojourn Times, and Waiting Times in a Discrete Time SM[K]/PH[K]/1/FCFS Queue

In this paper, we study a discrete time queueing system with multiple types of customers and a first-come-first-served (FCFS) service discipline. Customers arrive according to a semi-Markov arrival process and the service times of individual customers have PH-distributions. A GI/M/1 type Markov chain for a generalized age process of batches of customers is introduced. The steady state distribution of the GI/M/1 type Markov chain is found explicitly and, consequently, the steady state distributions of the age of the batch in service, the total workload in the system, waiting times, and sojourn times of different batches and different types of customers are obtained. We show that the generalized age process and a generalized total workload process have the same steady state distribution. We prove that the waiting times and sojourn times have PH-distributions and find matrix representations of those PH-distributions. When the arrival process is a Markov arrival process with marked transitions, we construct a QBD process for the age process and the total workload process. The steady state distributions of the waiting times and the sojourn times, both at the batch level and the customer level, are obtained from the steady state distribution of the QBD process. A number of numerical examples are presented to gain insight into the waiting processes of different types of customers.AMS subject classification: 60K25, 60J10This revised version was published online in June 2005 with corrected coverdate     

Some Asymptotic Results for the M/M/∞ Queue with Ranked Servers

We consider an M/M/ model with m primary servers and infinitely many secondary ones. An arriving customer takes a primary server, if one is available. We derive integral representations for the joint steady state distribution of the number of occupied primary and secondary servers. Letting =/ be the ratio of arrival and service rates (all servers work at rate ), we study the joint distribution asymptotically for . We consider both m=O(1) and m scaled to be of the same order as . We also give results for the marginal distribution of the number of secondary servers that are occupied.     

On queueing delays of dispersed messages

We study the message queueing delays in a node of a communication system, where a message consists of a block of consecutive packets. The message delay is defined as the time elapsing between the arrival epoch of the first packet of the message to the system until after the transmission of the last packet of that message is completed. We distinguish between two types of message generation processes. The message can be generated as abatch or it can bedispersed over time. In this paper we focus on the dispersed generation model. The main difficulty in the analysis is due to the correlation between the system states observed by different packets of the same message. This paper introduces a new technique to analyze the message delay in such systems for different arrival models and different number of sessions. For anM/M/1 system with variable size messages and for the bursty traffic model, we obtain an explicit expression for the Laplace-Stieltjes transform (LST) of the message delay. Derivations are also provided for anM/G/1 system, for multiple session systems and for fixed message sizes. We show that the correlation has a strong effect on the performance of the system, and that the commonly usedindependence assumption, i.e., the assumption that the delays of packets are independent from packet to packet, can lead to wrong conclusions.     

Some aspects of an<Emphasis Type="Italic">M/G/1</Emphasis> queueing system with optional second service

This paper examines the steady state behaviour of anM/G/1 queue with a second optional service in which the server may provide two phases of heterogeneous service to incoming units. We derive the queue size distribution at stationary point of time and waiting time distribution. Moreover we derive the queue size distribution at the departure point of time as a classical generalization of the well knownPollaczek Khinchin formula. This is a generalization of the result obtained by Madan (2000). This work is supported by Department of Atomic Energy, Govt. of India, NBHM Project No. 88/2/2001/R&D II/2001.     

M/G/∞ with alternating renewal breakdowns

We consider an M/G/ queue where the service station is subject to occasional interruptions which form an alternating renewal process ofup anddown periods. We show that under some natural conditions the random measure process associated with the residual service times of the customers is regenerative in the strict sense, and study its steady state characteristics. In particular we show that the steady state distribution of this random measure is a convolution of two distributions of (independent) random measures, one of which is associated with a standard M/G/ queue.     

Stationary distribution of queue length in G / M / 1 queue with two-stage service policy

We consider a G / M / 1 queue with two-stage service policy. The server starts to serve with rate of μ₁ customers per unit time until the number of customers in the system reaches λ. At this moment, the service rate is changed to that of μ₂ customers per unit time and this rate continues until the system is empty. We obtain the stationary distribution of the number of customers in the system.     

Optimal Control of an M/G/1/K Queueing System with Combined <Emphasis Type="Italic">F</Emphasis> Policy and Startup Time

We investigate the optimal management problem of an M/G/1/K queueing system with combined F policy and an exponential startup time. The F policy queueing problem investigates the most common issue of controlling the arrival to a queueing system. We present a recursive method, using the supplementary variable technique and treating the supplementary variable as the remaining service time, to obtain the steady state probability distribution of the number of customers in the system. The method is illustrated analytically for exponential service time distribution. A cost model is established to determine the optimal management F policy at minimum cost. We use an efficient Maple computer program to calculate the optimal value of F and some system performance measures. Sensitivity analysis is also investigated.     

A markov-modulated M/M/1 queue with group arrivals

We study anM/M/1 group arrival queue in which the arrival rate, service time distributions and the size of each group arrival depend on the state of an underlying finite-state Markov chain. Using Laplace transforms and matrix analysis, we derive the results for the queue length process, its limit distribution and the departure process. In some special cases, explicit results are obtained which are analogous to known classic results.     

Asymptotic expansions for waiting time probabilities in an M/G/1 queue with long-tailed service time

We consider anM/G/1 queue with FCFS queue discipline. We present asymptotic expansions for tail probabilities of the stationary waiting time when the service time distribution is longtailed and we discuss an extension of our methods to theM ^[x]/G/1 queue with batch arrivals.     

Analysis of the M/M/1 Queue with Processor Sharing via Spectral Theory

We show in this paper that the computation of the distribution of the sojourn time of an arbitrary customer in a M/M/1 with the processor sharing discipline (abbreviated to M/M/1 PS queue) can be formulated as a spectral problem for a self-adjoint operator. This approach allows us to improve the existing results for this queue in two directions. First, the orthogonal structure underlying the M/M/1 PS queue is revealed. Second, an integral representation of the distribution of the sojourn time of a customer entering the system while there are n customers in service is obtained.     

A matrix-analytic solution for the DBMAP/PH/1 priority queue

Priority queueing models have been commonly used in telecommunication systems. The development of analytically tractable models to determine their performance is vitally important. The discrete time batch Markovian arrival process (DBMAP) has been widely used to model the source behavior of data traffic, while phase-type (PH) distribution has been extensively applied to model the service time. This paper focuses on the computation of the DBMAP/PH/1 queueing system with priorities, in which the arrival process is considered to be a DBMAP with two priority levels and the service time obeys a discrete PH distribution. Such a queueing model has potential in performance evaluation of computer networks such as video transmission over wireless networks and priority scheduling in ATM or TDMA networks. Based on matrix-analytic methods, we develop computation algorithms for obtaining the stationary distribution of the system numbers and further deriving the key performance indices of the DBMAP/PH/1 priority queue. AMS subject classifications: 60K25 · 90B22 · 68M20 The work was supported in part by grants from RGC under the contracts HKUST6104/04E, HKUST6275/04E and HKUST6165/05E, a grant from NSFC/RGC under the contract N_HKUST605/02, a grant from NSF China under the contract 60429202.