Organizational decision support systems: Centralized support for decentralized organizations

Organizations are becoming increasingly decentralized in their operations and decision making. Advanced information technologies provide the glue that holds such organizations together and facilitates their operations. Organizational decision support systems (ODSSs) provide mechanisms for ensuring that the decisions being made throughout such organizations are consistent with each other and with the overall organization goals. Through means of an ODSS, information and guidance is automatically passed from higher levels to lower levels for use in decision-making models.     

Data analysis and decision support

In this paper, we consider developmental lines of computer-assisted decision support (with consideration of knowledge-based approaches) for data analysis problems. First, we discuss some situations where it is obviously appropriate to apply computer-assisted decision support in connection with data analysis tasks. Then, a brief historical retrospect is given viewing the development of this area of research and its interfaces to knowledge-based approaches. Against this background we illustrate two prototypes of knowledge-based decision support systems for specific data-analysis problems related to fields of interest of our own. Finally, we indicate possible progress and future activities in this area.     

An intelligent-agent-based fuzzy group decision making model for financial multicriteria decision support: The case of credit scoring

Credit risk analysis is an active research area in financial risk management and credit scoring is one of the key analytical techniques in credit risk evaluation. In this study, a novel intelligent-agent-based fuzzy group decision making (GDM) model is proposed as an effective multicriteria decision analysis (MCDA) tool for credit risk evaluation. In this proposed model, some artificial intelligent techniques, which are used as intelligent agents, are first used to analyze and evaluate the risk levels of credit applicants over a set of pre-defined criteria. Then these evaluation results, generated by different intelligent agents, are fuzzified into some fuzzy opinions on credit risk level of applicants. Finally, these fuzzification opinions are aggregated into a group consensus and meantime the fuzzy aggregated consensus is defuzzified into a crisp aggregated value to support final decision for decision-makers of credit-granting institutions. For illustration and verification purposes, a simple numerical example and three real-world credit application approval datasets are presented.     

The design of a database for multiperson decision support

The MEDIATOR approach to implementing negotiation support systems views collaborative decisions as complex, evolving data objects to be managed by an extended database management system. The paper outlines the requirements and a rough design for such a DBMS. Specifically, our approach represents decision problems as multispatial mappings that eventually lead from real-world observations to group utilities. Group decision processes are represented as nested transactions which collaboratively design this mapping data structure, controlled by group communication norms represented as integrity constraints. The paper concludes with some implementation considerations, using a conceptual model base management approach.     

Computerized support systems for emergency decision making

In all fields of human society, occasional emergencies are almost inevitable. Once an emergency occurs, rapid and proper decision making is required. The purpose of this paper is to explore the design and development of computerized support systems for emergency decision making (EDM). First the characteristics of EDM problems are examined. Then, in view of limited human computer rationality, requirements for a computerized support system for EDM are determined. A conceptual structure for knowledge-based distributed emergency decision support systems is proposed. Finally, a prototype system for safety protection and disaster response in coal mines, developed using the proposed structure, is briefly described.This work is partly supported by the State Science and Technology Commission of China, the National Key Laboratory on Industrial Control of China and Fok Ying Tung Education Foundation.     

Multiple-attribute decision support system based on fuzzy logic for performance assessment

This paper deals with the problem of assessing the performance of a set of production units, simultaneously considering different kinds of information, yielded by a Data Envelopment Analysis, a qualitative data analysis and an expert assessment. The tool for integrating heterogeneous data is a model that applies fuzzy logic to decision support systems. The results obtained are a holistic performance assessment of each unit of the set and a ranking order of the units.     

User-model interaction in decision support systems for risk management

This paper describes and evaluates three different approaches to building decision support systems: the Operations Research/Management Science approach, the Decision Analysis/Multiattribute Utility approach, and the Artificial Intelligence/Expert Systems approach. It evaluates the usefulness of the three approaches for risk management. In particular, it defines evaluation objectives of risk analysts, risk managers, and laypeople and provides a subjective assessment how the three approaches stack up against their objectives. The paper concludes that for most risk management applications a combination of the three approaches would be most desirable.This paper was written under contract No. 2709-85-05 ED ISP D of the European Atomic Energy Community, Commission of the European Communities, Joint Research Centre, Ispra Establishment, Ispra, Italy to the Gemeinschaft für Entscheidungs- und Risikoanalyse, Berlin, West Germany. It was prepared for presentation at the Conference on Operations Research and Multiattribute Decision Analysis held in Passau, April 20–26, 1986. The views and opinions expressed in this paper are solely those of the author.     

A fuzzy multiobjective programming algorithm in decision support systems

Multicriteria analysis is one of the analytical functions in the problem processing system of decision support systems (DSS). In this paper, an interactive and iterative fuzzy programming method for solving a quasi-optimization problem in complex decisions under constraints involving a multiple objective function is proposed. Comparing with an adapted gradient search method, a surrogate worth tradeoff method, and a Zionts—Wallenius method, an approximate preference structure is emphasized in the proposed method.     

Multicriteria approach for intelligent decision support in supervisory control

In the framework of integrated automation, this work concerns the top level of the management and supervision of complex automated systems. When a process is being disturbed, the supervisory function modifies the established production planning, in accordance with different norms and constraints. The operator remains beside the regulated process controls to perform manual operations. The number of potential actions and the conflicting nature of some objectives make his task complex: he must reach quantitative and qualitative objectives with imperfect and temporal information. To assist him, we study a decision support model following a multicriteria approach involving the supervision problem. AI techniques and DSS are used to develop the aid tool. The Spinning Reserve problem encountered by Electricité de France is studied and used as support. To test our concepts, we develop the CASTART experimental support based on a synergy between the user, the problem, and the resolution models.This study is co-financed by the Conseil Régional Nord-Pas de Calais (France) and the University of Valenciennes.     

IPSSIS: An integrated multicriteria decision support system for equity portfolio construction and selection

A fundamental principle of modern portfolio theory is that comparisons between portfolios are generally made using two criteria, corresponding to the first two moments of return distributions, namely the expected return and portfolio variance. According to this model and according to most of the portfolio models derived from the stochastic dominance approach, the group of portfolios open to comparisons is divided into two parts: on the one hand there are the efficient portfolios (those that are not dominated by any other portfolio in the group), and on the other, those that are dominated. In other words, these models do not solve for one optimal portfolio, but rather solve for an efficient set of portfolios, among which the investor must choose, given his preference system. One criticism over these models, which has often been addressed both by practitioners and academics, is that they fail to embody the objectives of the decision maker (DM), through the various stages of the decision process. Our purpose in this article is to present an integrated and innovative methodological approach for the construction and selection of equity portfolios, which will take into account the inherent multidimensional nature of the problem, while allowing the DM to incorporate his preferences in the decision process. The proposed approach, which grounds its basis on the field of multiple criteria decision making (MCDM) and more specifically on multiobjective mathematical programming (MMP), is implemented in the IPSSIS (Integrated Portfolio Synthesis and Selection Information System) decision support system (DSS). The validity of the proposed approach is tested through an illustrative application in the Athens Stock Exchange (ASE).     

MOIRA: A decision support system for decision making on aquatic ecosystems contaminated by radioactive fallout

Interventions to restore radionuclide contaminated aquatic ecosystems may reduce individual and collective radiation doses, but may also result in detrimental ecological, social and economic effects. Decision makers must carefully evaluate possible impacts before choosing a countermeasure, hence decision analysis methods constitute an important aid to rank intervention strategies after the contamination of an aquatic ecosystem. We describe MOIRA, a decision support system for the identification of optimal remedial strategies to restore water systems after accidental introduction of radioactive substances. MOIRA includes an evaluation module based on a multi-attribute value model to rank alternatives and a module to perform multiparametric sensitivity analyses, both with respect to weights and values, to allow us to gain insights into the problem. The problem is under certainty since the validation of models used to quantify countermeasure impacts suggests little uncertainty in policy effects.The system is implemented in a PC based decision support system which allows the inclusion of all relevant information.     

Designing information structures for quadratic decision problems

This paper investigates the problem of unconstrained optimization when there is only partial information on the random parameters in the objective function. The relation between the optimization performance and the available information is established. The best information structure design with fixed rank is described. The designing procedure is set up in such a way that successive information augmentation or deletion can be considered. The procedure can also be extended to multiperson decision problems.     

Local decision making and decision fusion in hierarchical levels

Hierarchical problem solving is preferred when the problem is overwhelmingly complicated. In such a case, the problem should better be analyzed in hierarchical levels. At each level, some temporary solutions are obtained; then a suitable decision fusion technique is used to merge the temporary solutions for the next level. The hierarchical framework proposed in this study depends on reutilization or elimination of previous level local agents that together perform the decisions due to a decision-fusion technique: a performance criterion is set for local agents. The criterion checks the success of agents in their local regions. An agent satisfying this criterion is reutilized in the next level, whereas an agent not successful enough is removed from the agent pool in the next level. In place of a removed agent, a number of new local agents are developed. This framework is applied on a fault detection problem.      

An approach for predicting and describing patient outcome using multicriteria decision analysis and decision rules

Patient outcome in brain trauma patients is affected by a multiplicity of factors, beginning with ambulatory transportation and routing, to the grade of the receiving facility and treatment therein, and finally the treatment and monitoring in definitive care (the brain trauma intensive care unit). Factors and events in each of these phases can be modeled as a multicriteria problem, where the objective is to optimize patient outcome; moreover, a more comprehensive model can embody the interactions of all three phases. This study focuses on modeling the factors that affect patient outcome in definitive care and on expressing these in machine readable format so that we can better describe or predict patient outcome using data mining tools. We use multicriteria decision analysis and decision rules for knowledge representation. Preliminary results suggest that the incorporation of a priori knowledge does help better predict or describe patient outcome when using decision tree induction.     

Spatial multicriteria decision support for robust land-use suitability: The case of landfill site selection in Northeastern Greece

Multicriteria spatial decision support systems (MC-SDSS) have emerged as an integration of geographical information systems (GIS) and multiple criteria decision aid (MCDA) methods for incorporating conflicting objectives and decision makers’ preferences into spatial decision models. In this paper, we present spatial UTASTAR (S-UTASTAR), a raster-based MC-SDSS for land-use suitability analysis. The multicriteria component of the system is based on the UTA-type disaggregation-aggregation approach. S-UTASTAR is applied in a raster-based case study concerning land-use suitability analysis to identify appropriate municipal solid waste landfill (MSW) sites in Northeast Greece. Moreover, robustness analysis tools are implemented to guarantee robust decision support results. More specifically, during the aggregation phase, the Stochastic Multiobjective Acceptability Analysis (SMAA) is used to indicate the frequency at which a site achieves the best ranking positions within a large set of alternative landfill sites.     

An integrative evaluation framework for intelligent decision support systems

Evaluation of the overall effectiveness of decision support systems (DSS) has been a research topic since the early 1980s. As artificial intelligence methods have been incorporated into systems to create intelligent decision support systems (IDSS), researchers have attempted to quantify the value of the additional capabilities. Despite the useful and relevant insights generated by previous research, existing evaluation methodologies offer only a fragmented and incomplete view of IDSS value and the contribution of its technical infrastructure. This paper proposes an integrative, multiple criteria IDSS evaluation framework through a model that links the decision value of an IDSS to both the outcome from, and process of, decision making and down to specific components of the IDSS. The proposed methodology provides the designer and developer specific guidance on the intelligent tools most useful for a specific user with a particular decision problem. The proposed framework is illustrated by evaluating an actual IDSS that coordinates management of urban infrastructures.     

An intelligent decision support system for assisting industrial wastewater management

Sustainable economic development requires the inclusion of environmental factors in the decision making procedure. The generic objective of the Environmentally Sensitive Investment System (ESIS) Project is to provide industry and governmental departments or agencies with a tool to assess the technical and economic implications of capital-intensive projects, in response to stated environmental policies. More specifically, the ESIS prototype helps to find wastewater management alternatives that meet given environmental regulatory standards in a technologically sound and cost-efficient manner. The use of this decision support system will enhance the ability of managers and planners to explore the quantitative implications of a wide range of options. ESIS incorporates a combination of artificial intelligence and operations research techniques, database management and visualization tools, integrated under a graphical user interface. The ESIS prototype runs on top-of-the-line personal computers.     

A practical prioritization by multi-level group decision support

Military capability is proposed to be defined according to the DYNPOT scoring method. Multiobjective resource allocation of shared resources by group decision-making can combine analytic and qualitative modeling. Recently it has been pointed out that the goal programming model is superior to other models though it remained to be answered how to take into account hierarchy of decision makers (and objectives) (Stummer and Vetschera in Cent Eur J Oper Res 11:3–260, 2003). In this article it is tried to present, that the quantitative model can be easily adapted to the qualitative STT/QFD model of objectives of top-level group of decision-makers. The subsequent phases of the qualitative and the analytic solution of a multiobjective cooperative resource allocation problem can be applied within the group decision-making framework of defence requirements capability-based planning.     

A prolog-based decision support system for computer capacity planning

This paper describes a project to implement a decision support system for computer capacity planning. The system provides an intelligent interface to the various models needed for this type of planning by assisting the user in model formulation, data manipulation, model execution, interpretation and manipulation of results. The implementation strategy is based on the integration of relational model and database management with logic. A modified version of a Prolog interpreter is utilized as the vehicle for this integrated strategy.This research was supported by Sandia National Laboratories Grant No. 56-3737. Sandia is managed by AT&T Technologies for the U.S. Department of Energy.