清理策略下有优先权排队的M_2/G_2/1重试排队系统

在有负顾客到达可清空优先权排队中的全部顾客的机制下,研究了M_1,M_2/G_1,G_2/1重试排队系统.假设两类顾客的到达分别服从独立的泊松过程,如服务器忙,优先级高的顾客则排队等候服务,而优先级低的顾客只能进入Orbit中进行重试,直到重试成功.此外,假设负顾客的到达服从Poisson过程,当负顾客到达系统时,若发现服务台忙,将带走正在接受服务的顾客及优先权队列中的顾客.若服务台空闲,则负顾客立即消失,对系统没有任何影响.应用补充变量及母函数法给出了该模型的稳态解的拉氏变换表达式.     

Analysis of the M1,M2/G/1 G-queueing system with retrial customers

We consider a single server retrial queue with waiting places in service area and three classes of customers subject to the server breakdowns and repairs. When the server is unavailable, the arriving class-1 customer is queued in the priority queue with infinite capacity whereas class-2 customer enters the retrial group. The class-3 customers which are also called negative customers do not receive service. If the server is found serving a customer, the arriving class-3 customer breaks the server down and simultaneously deletes the customer under service. The failed server is sent to repair immediately and after repair it is assumed as good as new. We study the ergodicity of the embedded Markov chains and their stationary distributions. We obtain the steady-state solutions for both queueing measures and reliability quantities. Moreover, we investigate the stochastic decomposition law, the busy period of the system and the virtual waiting times. Finally, an application to cellular mobile networks is provided and the effects of various parameters on the system performance are analyzed numerically.     

On the single server retrial queue with priority customers

We consider anM ₂/G ₂/1 type queueing system which serves two types of calls. In the case of blocking the first type customers can be queued whereas the second type customers must leave the service area but return after some random period of time to try their luck again. This model is a natural generalization of the classicM ₂/G ₂/1 priority queue with the head-of-theline priority discipline and the classicM/G/1 retrial queue. We carry out an extensive analysis of the system, including existence of the stationary regime, embedded Markov chain, stochastic decomposition, limit theorems under high and low rates of retrials and heavy traffic analysis.Visiting from: Department of Probability, Mechanics and Mathematics, Moscow State University, Moscow 119899, Russia.     

Mixed gated/exhaustive service in a polling model with priorities

In this paper we consider a single-server polling system with switch-over times. We introduce a new service discipline, mixed gated/exhaustive service, that can be used for queues with two types of customers: high and low priority customers. At the beginning of a visit of the server to such a queue, a gate is set behind all customers. High priority customers receive priority in the sense that they are always served before any low priority customers. But high priority customers have a second advantage over low priority customers. Low priority customers are served according to the gated service discipline, i.e. only customers standing in front of the gate are served during this visit. In contrast, high priority customers arriving during the visit period of the queue are allowed to pass the gate and all low priority customers before the gate. We study the cycle time distribution, the waiting time distributions for each customer type, the joint queue length distribution of all priority classes at all queues at polling epochs, and the steady-state marginal queue length distributions for each customer type. Through numerical examples we illustrate that the mixed gated/exhaustive service discipline can significantly decrease waiting times of high priority jobs. In many cases there is a minimal negative impact on the waiting times of low priority customers but, remarkably, it turns out that in polling systems with larger switch-over times there can be even a positive impact on the waiting times of low priority customers.     

Waiting time in a multi-server cutoff-priority gueue, and its application to an urban ambulance service

We consider a priority queue in steady state with N servers, two classes of customers, and a cutoff service discipline. Low priority arrivals are "cut off" (refused immediate service) and placed in a queue whenever N1 or more servers are busy, in order to keep N-N1 servers free for high priority arrivals. A Poisson arrival process for each class, and a common exponential service rate, are assumed. Two models are considered: one where high priority customers queue for service and one where they are lost if all servers are busy at an arrival epoch. Results are obtained for the probability of n servers busy, the expected low priority waiting time, and (in the case where high priority customers do not queue) the complete low priority waiting time distribution. The results are applied to determine the number of ambulances required in an urban fleet which serves both emergency calls and low priority patients transfers.     

Optimal Policies for Multi-server Non-preemptive Priority Queues

We consider a multi-server non-preemptive queue with high and low priority customers, and a decision maker who decides when waiting customers may enter service. The goal is to minimize the mean waiting time for high-priority customers while keeping the queue stable. We use a linear programming approach to find and evaluate the performance of an asymptotically optimal policy in the setting of exponential service and inter-arrival times.     

Waiting time analysis of the multiple priority dual queue with a preemptive priority service discipline

The dual queue consists of two queues, called the primary queue and the secondary queue. There is a single server in the primary queue but the secondary queue has no service facility and only serves as a holding queue for the overloaded primary queue. The dual queue has the additional feature of a priority scheme to help reduce congestion. Two classes of customers, class 1 and 2, arrive to the dual queue as two independent Poisson processes and the single server in the primary queue dispenses an exponentially distributed service time at the rate which is dependent on the customer’s class. The service discipline is preemptive priority with priority given to class 1 over class 2 customers. In this paper, we use matrix-analytic method to construct the infinitesimal generator of the system and also to provide a detailed analysis of the expected waiting time of each class of customers in both queues.     

A finite capacity multi-queueing system with priorities and with repeated server vacations

In this paper, we study an M/G/1 multi-queueing system consisting ofM finite capacity queues, at which customers arrive according to independent Poisson processes. The customers require service times according to a queue-dependent general distribution. Each queue has a different priority. The queues are attended by a single server according to their priority and are served in a non-preemptive way. If there are no customers present, the server takes repeated vacations. The length of each vacation is a random variable with a general distribution function. We derive steady state formulas for the queue length distribution and the Laplace transform of the queueing time distribution for each queue.     

Recursive calculation of moments in priority queues

We reconsider the discrete-time priority queue with two classes. The server serves high-priority customers as long as there are such customers, and only turns to the low-priority customers when there are no high-priority customers. Relying on a multivariate recursive extension of Faà di Bruno's formula, we find recursive equations to calculate the moments of the queue lengths. This allows for calculation of many more moments in much shorter time than conventionally possible.     

M/G/1 retrial queueing systems with two types of calls and finite capacity

We consider anM/G/1 priority retrial queueing system with two types of calls which models a telephone switching system and a cellular mobile communication system. In the case that arriving calls are blocked due to the server being busy, type I calls are queued in a priority queue of finite capacityK whereas type II calls enter the retrial group in order to try service again after a random amount of time. In this paper we find the joint generating function of the numbers of calls in the priority queue and the retrial group in closed form. When ₁=0, it is shown that our results are consistent with the known results for a classical retrial queueing system.     

Waiting time distributions in the accumulating priority queue

We are interested in queues in which customers of different classes arrive to a service facility, and where performance targets are specified for each class. The manager of such a queue has the task of implementing a queueing discipline that results in the performance targets for all classes being met simultaneously. For the case where the performance targets are specified in terms of ratios of mean waiting times, as long ago as the 1960s, Kleinrock suggested a queueing discipline to ensure that the targets are achieved. He proposed that customers accumulate priority as a linear function of their time in the queue: the higher the urgency of the customer’s class, the greater the rate at which that customer accumulates priority. When the server becomes free, the customer (if any) with the highest accumulated priority at that time point is the one that is selected for service. Kleinrock called such a queue a time-dependent priority queue, but we shall refer to it as the accumulating priority queue. Recognising that the performance of many queues, particularly in the healthcare and human services sectors, is specified in terms of tails of waiting time distributions for customers of different classes, we revisit the accumulating priority queue to derive its waiting time distributions, rather than just the mean waiting times. We believe that some elements of our analysis, particularly the process that we call the maximum priority process, are of mathematical interest in their own right.     

Analysis of a discrete-time preemptive resume priority buffer

In this paper, we analyze a discrete-time preemptive resume priority queue. We consider two classes of customers which have to be served, where customers of one class have preemptive resume priority over customers of the other. Both classes contain customers with generally distributed service times. We show that the use of probability generating functions is beneficial for analyzing the system contents and customer delays of both classes. It is shown (theoretically as well as by some practical procedures) how moments and approximate tail probabilities of system contents and customer delays are calculated. The influence of the priority scheduling discipline and the service time distributions on the performance measures is shown by some numerical examples.     

带有止步和中途退出的优先权排队系统

研究了一个带有止步和中途退出的优先权排队系统,其中系统中有两类顾客,第一类顾客具有优先权,而且可能中途退出,第二类顾客可能止步和中途退出.首先,建立了系统稳态概率满足的方程组.其次,采用分块矩阵的方法得到了两类顾客的稳态分布,并且得到了系统中两类顾客的的平均队长、平均中途退出率等性能指标.最后,进行了相应的性能分析与比较,为系统的优化设计提供了参考.     

A mixed priority retrial queue with negative arrivals,unreliable server and multiple vacations

A retrial queue accepting two types of positive customers and negative arrivals, mixed priorities, unreliable server and multiple vacations is considered. In case of blocking the first type customers can be queued whereas the second type customers leave the system and try their luck again after a random time period. When a first type customer arrives during the service of a second type customer, he either pushes the customer in service in orbit (preemptive) or he joins the queue waiting to be served (non-preemptive). Moreover negative arrivals eliminate the customer in service and cause server’s abnormal breakdown, while in addition normal breakdowns may also occur. In both cases the server is sent immediately for repair. When, upon a service or repair completion, the server finds no first type customers waiting in queue remains idle and activates a timer. If timer expires before an arrival of a positive customer the server departs for multiple vacations. For such a system the stability conditions and the system state probabilities are investigated both in a transient and in a steady state. A stochastic decomposition result is also presented. Interesting applications are also discussed. Numerical results are finally obtained and used to investigate system performance.     

On priority queues with impatient customers

In this paper, we study three different problems where one class of customers is given priority over the other class. In the first problem, a single server receives two classes of customers with general service time requirements and follows a preemptive-resume policy between them. Both classes are impatient and abandon the system if their wait time is longer than their exponentially distributed patience limits. In the second model, the low-priority class is assumed to be patient and the single server chooses the next customer to serve according to a non-preemptive priority policy in favor of the impatient customers. The third problem involves a multi-server system that can be used to analyze a call center offering a call-back option to its impatient customers. Here, customers requesting to be called back are considered to be the low-priority class. We obtain the steady-state performance measures of each class in the first two problems and those of the high-priority class in the third problem by exploiting the level crossing method. We furthermore adapt an algorithm from the literature to obtain the factorial moments of the low-priority queue length of the multi-server system exactly.      

对一类等待空间有限的抢占优先权排队的分析

讨论M/M/1抢占优先权排队模型, 且假设低优先权顾客的等待空间有限. 该模型可以用有限位相拟生灭过程来描述. 由矩阵解析方法, 对该拟生灭过程进行了分析, 并得到排队模型平稳队长的计算公式, 最后还用数值 结果说明了方法的有效性.     

带有优先权、不耐烦顾客及负顾客的$M_1,M_2/G_1,G_2/1$可修重试排队系统

研究了带有优先权,不耐烦顾客及负顾客的M1,M2/G1,G2/1可修重试排队系统.假设两类顾客的优先级不同且各自的到达过程分别服从独立的泊松过程.有优先权的顾客到达系统时如服务器忙,则以概率H1排队等候服务,以概率1-H1离开系统;而没有优先权的顾客只能一定的概率进入Orbit中进行重试,直到重试成功.此外,假设有服从Poisson过程的负顾客到达:当负顾客到达系统时,若发现服务台忙,将带走正在接受服务的顾客并使机器处于修理状态;若服务台空闲或已经处于失效状态,则负顾客立即消失,对系统没有任何影响.应用补充变量及母函数法给出了该模型的系统指标稳态解的拉氏变换表达式,并得到了此模型主要的排队指标及可靠性指标.     

On a Two-Queue Priority System with Impatience and its Application to a Call Center*

We consider an s-server priority system with a protected and an unprotected queue. The arrival rates at the queues and the service rate may depend on the number n of customers being in service or in the protected queue, but the service rate is assumed to be constant for n > s. As soon as any server is idle, a customer from the protected queue will be served according to the FCFS discipline. However, the customers in the protected queue are impatient. If the offered waiting time exceeds a random maximal waiting time I, then the customer leaves the protected queue after time I. If I is less than a given deterministic time, then he leaves the system, else he will be transferred by the system to the unprotected queue. The service of a customer from the unprotected queue will be started if the protected queue is empty and more than a given number of servers become idle. The model is a generalization of the many-server queue with impatient customers. The global balance conditions seem to have no explicit solution. However, the balance conditions for the density of the stationary state process for the subsystem of customers being in service or in the protected queue can be solved. This yields the stability conditions and the probabilities that precisely n customers are in service or in the protected queue. For obtaining performance measures for the unprotected queue, a system approximation based on fitting impatience intensities is constructed. The results are applied to the performance analysis of a call center with an integrated voice-mail-server.     

Geometric tail of queue length of low-priority customers in a nonpreemptive priority MAP/PH/1 queue

We consider a MAP/PH/1 queue with two priority classes and nonpreemptive discipline, focusing on the asymptotic behavior of the tail probability of queue length of low-priority customers. A sufficient condition under which this tail probability decays asymptotically geometrically is derived. Numerical methods are presented to verify this sufficient condition and to compute the decay rate of the tail probability.     

Analysis of preemptive loss priority queues with preemption distance

In a queueing system with preemptive loss priority discipline, customers disappear from the system immediately when their service is preempted by the arrival of another customer with higher priority. Such a system can model a case in which old requests of low priority are not worthy of deferred service. This paper is concerned with preemptive loss priority queues in which customers of each priority class arrive in a Poisson process and have general service time distribution. The strict preemption in the existing model is extended by allowing the preemption distance parameterd such that arriving customers of only class 1 throughp — d can preempt the service of a customer of classp. We obtain closed-form expressions for the mean waiting time, sojourn time, and queue size from their distributions for each class, together with numerical examples. We also consider similar systems with server vacations.