An advanced quality function deployment model using fuzzy analytic network process

Quality function deployment (QFD) is a customer-oriented design tool used to ensure that the voice of customers is employed throughout the product planning and design stages. QFD uses the house of quality (HOQ), which is a matrix that provides a conceptual map for inter-functional planning and communication. In this paper, an advanced QFD model, based on fuzzy analytic network process (ANP) approach, is proposed to systematically take into account the interrelationship between and within the QFD components. The proposed method is aimed at expanding the current research scope from the product planning phase to the part deployment phase to provide product developers with more valuable information (ex. the importance and bottleneck level of part characteristics). Both customer requirements and the company’s production demands will be used as the inputs for the QFD process to enhance the completeness and accuracy of the QFD analysis results. A case study is presented to illustrate the application of the proposed method.     

Rating technical attributes in fuzzy QFD by integrating fuzzy weighted average method and fuzzy expected value operator

Quality function deployment (QFD) is a planning and problem-solving tool that is gaining acceptance for translating customer requirements into the technical attributes of a product. Deriving the rating order of technical attributes from input variables is a crucial step in applying QFD. When the relative weights of customer requirements and the relationship measures between customer requirements and technical attributes are expressed as fuzzy numbers, calculating the importance of each technical attribute falls into the category of fuzzy weighted average, in which the derived membership function of the fuzzy importance of each technical attribute is not explicitly known. Thus, most ranking methods are not suitable under these circumstances. A method is proposed in this paper using fuzzy weighted average method in the fuzzy expected value operator in order to rank technical attributes in fuzzy QFD. An example of a flexible manufacturing system design is cited to demonstrate the application of the proposed approach.     

An evaluation approach to engineering design in QFD processes using fuzzy goal programming models

Quality function deployment (QFD) is a product development process used to achieve higher customer satisfaction: the engineering characteristics affecting the product performance are designed to match the customer requirements. From the viewpoint of QFDs designers, product design processes are performed in uncertain environments, and usually more than one goal must be taken into account. Therefore, when dealing with the fuzzy nature in QFD processes, fuzzy approaches are applied to formulate the relationships between customer requirements (CRs) and engineering design requirements (DRs), and among DRs. In addition to customer satisfaction, the cost and technical difficulty of DRs are also considered as the other two goals, and are evaluated in linguistic terms. Fuzzy goal programming models are proposed to determine the fulfillment levels of the DRs. Differing from existing fuzzy goal programming models, the coefficients in the proposed model are also fuzzy in order to expose the fuzziness of the linguistic information. Our model also considers business competition by specifying the minimum fulfillment levels of DRs and the preemptive priorities between goals. The proposed approach can attain the maximal sum of satisfaction degrees of all goals under each confidence degree. A numerical example is used to illustrate the applicability of the approach.     

Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept

Quality function deployment (QFD) is a customer-driven approach in processing new product development (NPD) to maximize customer satisfaction. Determining the fulfillment levels of the “hows”, including design requirements (DRs), part characteristics (PCs), process parameters (PPs) and production requirements (PRs), is an important decision problem during the four-phase QFD activity process for new product development. Unlike previous studies, which have only focused on determining DRs, this paper considers the close link between the four phases using the means-end chain (MEC) concept to build up a set of fuzzy linear programming models to determine the contribution levels of each “how” for customer satisfaction. In addition, to tackle the risk problem in NPD processes, this paper incorporates risk analysis, which is treated as the constraint in the models, into the QFD process. To deal with the vague nature of product development processes, fuzzy approaches are used for both QFD and risk analysis. A numerical example is used to demonstrate the applicability of the proposed model.     

Fuzzy linear programming models for new product design using QFD with FMEA

Quality function deployment (QFD) is a customer-driven approach in processing new product developments in order to maximize customer satisfaction. Determining the fulfillment levels of design requirements (DRs) and parts characteristics (PCs) is an important decision problem during QFD activity processes for new product development. Unlike the existing literature, which mainly focuses on the determination of DRs, this paper proposes fuzzy linear programming models to determine the fulfillment levels of PCs under the requirement to achieve the determined contribution levels of DRs for customer satisfaction. In addition, considering the design risk, this paper incorporates failure modes and effect analysis (FMEA) into QFD processes, which is treated as the constraint in the models. To cope with the vague nature of product development processes, fuzzy approaches are used for both FMEA and QFD. The illustration of the proposed models is performed with a numerical example to demonstrate the applicability in practice.     

A QFD-based fuzzy MCDM approach for supplier selection

Supplier selection is a highly important multi-criteria group decision making problem, which requires a trade-off between multiple criteria exhibiting vagueness and imprecision with the involvement of a group of experts. In this paper, a fuzzy multi-criteria group decision making approach that makes use of the quality function deployment (QFD) concept is developed for supplier selection process. The proposed methodology initially identifies the features that the purchased product should possess in order to satisfy the company’s needs, and then it seeks to establish the relevant supplier assessment criteria. Moreover, the proposed algorithm enables to consider the impacts of inner dependence among supplier assessment criteria. The upper and the lower bounds of the weights of supplier assessment criteria and ratings of suppliers are computed by using the fuzzy weighted average (FWA) method. The FWA method allows for the fusion of imprecise and subjective information expressed as linguistic variables or fuzzy numbers. The method produces less imprecise and more realistic overall desirability levels, and thus it rectifies the problem of loss of information. A fuzzy number ranking method that is based on area measurement is used to obtain the final ranking of suppliers. The computational procedure of the proposed framework is illustrated through a supplier selection problem reported in an earlier study.     

Logistics network design for product recovery in fuzzy environment

The design of product recovery network is one of the important and challenging problems in the field of reverse logistics. Some models have been formatted by researchers under deterministic environment. However, uncertainty is inherent during the process of the practical product recovery. In order to deal with uncertainty, this paper employs a fuzzy programming tool to design the product recovery network. Based on different criteria, three types of optimization models are proposed and some properties of them are investigated. To solve the proposed models, we design a hybrid intelligent algorithm which integrates fuzzy simulation and genetic algorithm. Finally, several numerical examples are presented to illustrate the effectiveness of the proposed models and algorithm.     

Time-cost trade-off analysis of project networks in fuzzy environments

This paper proposes a novel approach for time-cost trade-off analysis of a project network in fuzzy environments. Different from the results of previous studies, in this paper the membership function of the fuzzy minimum total crash cost is constructed based on Zadeh’s extension principle and fuzzy solutions are provided. A pair of two-level mathematical programs parameterized by possibility level α is formulated to calculate the lower and upper bounds of the fuzzy minimum total crash cost at α. By enumerating different values of α, the membership function of the fuzzy minimum total crash cost is constructed, and the corresponding optimal activity time for each activity is also obtained at the same time. An example of time-cost trade-off problem with several fuzzy parameters is solved successfully to demonstrate the validity of the proposed approach. Since the minimum total crash cost is expressed by a membership function rather than by a crisp value, the fuzziness of parameters is conserved completely, and more information is provided for time-cost trade-off analysis in project management. The proposed approach also can be applied to time-cost trade-off problems with other characteristics.     

Optimal aggregation of fuzzy preference relations with an application to broadband internet service selection

This paper investigates the aggregation of multiple fuzzy preference relations into a collective fuzzy preference relation in fuzzy group decision analysis and proposes an optimization based aggregation approach to assess the relative importance weights of the multiple fuzzy preference relations. The proposed approach that is analytical in nature assesses the weights by minimizing the sum of squared distances between any two weighted fuzzy preference relations. Relevant theorems are offered in support of the proposed approach. Multiplicative preference relations are also incorporated into the approach using an appropriate transformation technique. An eigenvector method is introduced to derive the priorities from the collective fuzzy preference relation. The proposed aggregation approach is tested using two numerical examples. A third example involving broadband internet service selection is offered to illustrate that the proposed aggregation approach provides a simple, effective and practical way of aggregating multiple fuzzy preference relations in real-life situations.     

Supplier selection and order allocation problem using a two-phase fuzzy multi-objective linear programming

The aim of this paper is to solve a supplier selection problem under multi-price level and multi-product using interactive two-phase fuzzy multi-objective linear programming (FMOLP) model. The proposed model attempts to simultaneously minimize total purchasing and ordering costs, a number of defective units, and late delivered units ordered from suppliers. The piecewise linear membership functions are applied to represent the decision maker’s fuzzy goals for the supplier selection and order allocation problem, and can be resulted in more flexibility via an interactive decision-making process. To demonstrate effectiveness of the proposed model, results of applying the proposed model are shown by a numerical example. The analytical results show that the proposed approach is effective in uncertain environments and provide a reliable decision tool for integrated multi-objective supplier selection problems.     

The bi-objective fuzzy c-means cluster analysis for TSK fuzzy system identification

For conventional fuzzy clustering-based approaches to fuzzy system identification, a fuzzy function is used for cluster formation and another fuzzy function is used for cluster validation to determine the number and location of the clusters which define IF parts of the rule base. However, the different fuzzy functions used for cluster formation and validation may not indicate the same best number and location of the clusters. This potential disparity motivates us to propose a new fuzzy clustering-based approach to fuzzy system identification based on the bi-objective fuzzy c-means (BOFCM) cluster analysis. In this approach, we use the BOFCM function for both cluster formation and validation to simultaneously determine the number and location of the clusters which we hope can efficiently and effectively define IF parts of the rule base. The proposed approach is validated by applying it to the truck backer-upper problem with an obstacle in the center of the field.     

An integrated FCM and fuzzy soft set for supplier selection problem based on risk evaluation

Supplier selection problem, considered as a multi-criteria decision-making (MCDM) problem, is one of the most important issues for firms. Lots of literatures about it have been emitted since 1960s. However, research on supplier selection under operational risks is limited. What’s more, the criteria used by most of them are independent, which usually does not correspond with the real world. Although the analytic network process (ANP) has been proposed to deal with the problems above, several problems make the method impractical. This study first integrates the fuzzy cognitive map (FCM) and fuzzy soft set model for solving the supplier selection problem. This method not only considers the dependent and feedback effect among criteria, but also considers the uncertainties on decision making process. Finally, a case study of supplier selection considering risk factors is given to demonstrate the proposed method’s effectiveness.     

House of quality: A fuzzy logic-based requirements analysis

House Of Quality (HOQ) is one of the matrices of an iterative process called Quality Function Deployment (QFD). The foundation of the HOQ is the belief that products should be designed to reflect customers' desires and taste. HOQ is performed by a multidisciplinary team representing marketing, design engineering, manufacturing engineering, and any other functions considered critical by the company. In general, it provides a framework in which all participants can communicate their thoughts about a product. More specifically, HOQ is often used to identify the relationships between requirements based on different viewpoints. There are two issues in analyzing these requirements using HOQ. First, requirements are often described informally using vague terms. However, lack of formal way in interpreting the semantics of these requirements makes it difficult to determine if a realization of the system meets its customer's needs. Second, identifying relationships between requirements is often time consuming. Sometimes, it is difficult to arrive at a group consensus on a particular relationship between requirements. To address these issues, we have developed a fuzzy logic-based extension to HOQ for capturing imprecise requirements to both facilitate communication of team members and have a formal representation of requirements. Based on this representation, we developed a heuristic inference scheme to reason about the implicit relationships between requirements. We illustrate our approach using a textile mill supply business application.     

Evaluation of fuzzy regression models by fuzzy neural network

In this paper, a novel hybrid method based on fuzzy neural network for approximate fuzzy coefficients (parameters) of fuzzy linear and nonlinear regression models with fuzzy output and crisp inputs, is presented. Here a neural network is considered as a part of a large field called neural computing or soft computing. Moreover, in order to find the approximate parameters, a simple algorithm from the cost function of the fuzzy neural network is proposed. Finally, we illustrate our approach by some numerical examples.     

Ranking fuzzy quantities based on the angle of the reference functions

Ordering fuzzy quantities and their comparison play a key tool in many applied models in the world and in particular decision-making procedures. However a huge number of researches is attracted to this filed but until now there is any unique accepted method to rank the fuzzy quantities. In fact, each proposed method may has some shortcoming. So we are going to present a novel method based on the angle of the reference functions to cover a wide range of fuzzy quantities by over coming the draw backs of some existing methods. In the mentioned firstly, the angle between the left and right membership functions (the reference functions) of every fuzzy set is called Angle of Fuzzy Set (AFS), and then in order to extend ranking of two fuzzy sets the angle of fuzzy sets and α-cuts is used. The method is illustrated by some numerical examples and in particular the results of ranking by the proposed method and some common and existing methods for ranking fuzzy sets is compared to verify the advantage of the new approach. In particular, based on the results of comparison of our method with well known methods which are exist in the literature, we will see that against of most existing ranking approaches, our proposed approach can rank fuzzy numbers that have the same mode and symmetric spreads. In fact, the proposed method in this paper can effectively rank symmetric fuzzy numbers as well as the effective methods which are appeared in the literature. Moreover, unlike of most existing ranking approaches, our proposed approach can rank non-normal fuzzy sets. Finally, we emphasize that the concept of fuzzy ordering is one of key role in establishing the numerical algorithms in operations research such as fuzzy primal simplex algorithms, fuzzy dual simplex algorithms and as well as discussed in the works of Ebrahimnejad and Nasseri and coworkers , , , , ,  and .     

Fuzzy topology on fuzzy sets: Product fuzzy topology and fuzzy topological groups

The notion of product fuzzy topology in the case of fuzzy topology on fuzzy sets is introduced and the product invariance of fuzzy Hausdorffness, compactness, connectedness are examined. The product fuzzy topology is used to define fuzzy group topology on a fuzzy subgroup of a group G and some properties of fuzzy topological groups are obtained.     

Analysis of critical paths in a project network with fuzzy activity times

This paper proposes an approach to critical path analysis for a project network with activity times being fuzzy numbers, in that the membership function of the fuzzy total duration time is constructed. The basic idea is based on the extension principle and linear programming formulation. A pair of linear programs parameterized by possibility level α is formulated to calculate the lower and upper bounds of the fuzzy total duration time at α. By enumerating different values of α, the membership function of the fuzzy total duration time is constructed, and the fuzzy critical paths are identified at the same time. Moreover, by applying the Yager ranking method, definitions of the most critical path and the relative degree of criticality of paths are developed; and these definitions are theoretically sound and easy to use in practice. Two examples with activity times being fuzzy numbers of L-R and L-L types discussed in previous studies are solved successfully to demonstrate the validity of the proposed approach. Since the total duration time is completely expressed by a membership function rather than by a crisp value, the fuzziness of activity times is conserved completely, and more information is provided for critical path analysis.     

Linear fuzzy regression

This paper presents an approach which is useful for regression analysis in the case of heterogeneity of a set of observations, for which regression is evaluated. The proposed procedure consists of two stages. First, for a set of observations, fuzzy classification is determined. Due to this, homogenous classes of observations which are of hyperellipsoidal shape, are obtained. Then for each fuzzy class, the so called linear fuzzy regression is evaluated.

In the paper the method of calculating linear fuzzy regression coefficients is given. It is a generalized version of the least squares method. The formula for the values of coefficients is given. Some properties of linear fuzzy regression are analyzed. It is proved that in one- and two-dimensional cases, the formulae are analogous to those for usual regression. A measure of goodness-of-fit and the method of determination of the number of fuzzy classes are also given.

Presented examples indicate the superiority of fuzzy regression in comparison to usual regression in the case of heterogenous observations.     

A simple approach to fuzzy critical path analysis in project networks

This paper develops a simple approach to critical path analysis in a project network with activity times being fuzzy numbers. The idea is based on the linear programming (LP) formulation and fuzzy number ranking method. The fuzzy critical path problem is formulated as an LP model with fuzzy coefficients of the objective function, and then on the basis of properties of linearity and additivity, the Yager’s ranking method is adopted to transform the fuzzy LP formulation to the crisp one which can be solved by using the conventional streamlined solution methods. Consequently, the critical path and total duration time can be obtained from the derived optimal solution. Moreover, in this paper we also define the most critical path and the relative path degree of criticality, which are theoretically sound and easy to use in practice. An example discussed in some previous studies illustrates that the proposed approach is able to find the most critical path, which is proved to be the same as that derived from an exhausted comparison of all possible paths. The proposed approach is very simple to apply, and it is not require knowing the explicit form of the membership functions of the fuzzy activity times.