A dynamic pricing approach for returned products in integrated forward/reverse logistics network design

During the last decade, the stringent pressures from environmental and social requirements have spurred an interest in designing a reverse logistics network. In this paper, we address the problem of designing and planning a multi-echelon, multi-period, multi-commodity and capacitated integrated forward/reverse logistics network. Returned products are categorized with respect to their quality levels, and a different acquisition price is offered for each return type. Furthermore, the reservation incentive of customers, the expected price of customers for one unit of used product described by uniform distribution, is applied to model the customers’ return willingness. Due to the fact that the remaining worthwhile value in the used products is the corporation’s key motivation for buying them from customers, a dynamic pricing approach is developed to determine the acquisition price for these products and based on it determine the percentage of returned products collected from customer zones. The used products’ acquisition prices at each time period are determined based on the customers’ return willingness by each collection center.     

Product availability in competitive and cooperative dual-channel distribution with stock-out based substitution

This paper investigates the impact of customers’ stock-out based substitution on the product availability and the channel efficiency of a dual-channel supply chain, which consists of a supplier distributing a single product to customers through both its wholly owned direct channel and an independent retailer. The supplier and its retailer, with the objective of optimizing their own profit, simultaneously choose their own base-stock level to satisfy the stochastic demand from the customers whose channel preferences are heterogeneous and may be affected by each channel’s product availability. The customers dynamically substitute between the two channels in the event of a stock-out. The result shows that the effect of the stock-out based substitution may increase or decrease the efficiency of a decentralized supply chain. It is found that while the integrated supplier–retailer may consolidate the base-stock levels to benefit from stock-out based substitution, the independent supplier and retailer are more inattentive to customers’ stock-out based substitution. Thus, the competitive base-stock levels of the decentralized dual-channel supply chain rarely agree with the system optimal levels. Various contracts are examined to shed light on channel coordination mechanisms. In addition, it is shown that the channel efficiency of the dual-channel distribution can be improved by the emergence of Stackelberg leadership from either the supplier or the retailer.     

A bi-level programming model and solution algorithm for the location of logistics distribution centers

In this paper, by considering benefits of customers and logistics planning departments, a bi-level programming model is presented to seek the optimal location for logistics distribution centers. The upper-level model is to determine the optimal location by minimizing the planners’ cost, and the lower gives an equilibrium demand distribution by minimizing the customers’ cost. Based on the special form of constraints, a simple heuristic algorithm is proposed. Finally, a numerical example is used to illustrate the application of the method, which shows that the algorithm is feasible and advantageous.     

Optimized appointment scheduling

In service systems, in order to balance the server’s idle times and the customers’ waiting times, one may fix the arrival times of the customers beforehand in an appointment schedule. We propose a procedure for determining appointment schedules in such a D/G/1-type of system by sequentially minimizing the per-customer expected loss. Our approach provides schedules for any convex loss function; for the practically relevant cases of the quadratic and absolute value loss functions appealing closed-form results are derived. Importantly, our approach does not impose any conditions on the service time distribution; it is even allowed that the customers’ service times have different distributions.     

When should service firms provide free experience service?

By providing a free experience service, a service firm can attract more uninformed customers. However, it could reversely effect the delay-sensitive, informed customers’ decision. In this paper, we study a priority queueing system with free experience services. We study the customer behavior in equilibrium after we derive the expected customer waiting time. We then construct the service firm’s revenue function and obtain an optimal strategy for the service firm. Our results suggest that when the market size of informed customers is relatively small, the firm should consider providing free experience services for uninformed customers. Conversely, if the demand rate of potential informed customers is quite high, the firm should ignore uninformed customers.     

Strategic behavior and social optimization in Markovian vacation queues: The case of heterogeneous customers

We consider a single server queueing system in which service shuts down when no customers are present, and is resumed when the queue length reaches a given critical length. We assume customers are heterogeneous on delay sensitivity and analyze customers’ strategic response to this mechanism and compare it to the overall optimal behavior. We provide algorithms to compute the equilibrium arrival rates and also derive the monotonicity of equilibrium and optimal arrival rates. We show that there may exist multiple equilibria in such a system and the optimal arrival rate may be larger or smaller than the decentralized equilibrium one.     

The effects of the availability of waiting-time information on a balking queue

We consider two balking queue models with different types of information about delays. Potential customers arrive according to a Poisson process, and they decide whether to stay or balk based on the available delay information. In the first model, an arriving customer learns a rough range of the current queue length. In the second model, each customer’s service time is the sum of a geometric number of i.i.d. exponential phases, and an arriving customer learns the total number of phases remaining in the system. For each information model, we compare two systems, identical except that one has more precise information. In many cases, better information increases throughput and thus benefits the service provider. But this is not always so. The effect depends on the shape of the distribution describing customers’ sensitivities to delays. We also study the effects of information on performance as seen by customers. Again, more information is often good for customers, but not always.     

Pricing surplus server capacity for mean waiting time sensitive customers

We consider a queueing model wherein the resource is shared by two different classes of customers, primary (existing) and secondary (new), under a service level based pricing contract. This contract between secondary class customers and resource manager specifies unit admission price and quality of service (QoS) offered. We assume that the secondary customers’ Poisson arrival rate depends linearly on unit price and service level offered while the server uses a delay dependent priority queue management scheme. We analyze the joint problem of optimal pricing and operation of the resource with the inclusion of secondary class customers, while continuing to offer a pre-specified QoS to primary class customers. Our analysis leads to an algorithm that finds, in closed form expressions, the optimal points of the resulting non-convex constrained optimization problem. We also study in detail the structure and the non-linear nature of these optimal pricing and operating decisions.     

Qualitative operators for reasoning maps: Evaluating multi-criteria options with networks of reasons

Cognitive/causal maps have been widely used as a powerful way of capturing decision-makers’ views about a problem, representing it as a cause–effect discourse. Several ways of making causal inferences from this type of model have been proposed in the Operational Research and Artificial Intelligence literatures, but none, as far as we are aware, has attempted to use a causal map structure to perform a multi-criteria evaluation of decision alternatives. Recently, we have proposed a new multi-criteria method, denominated as a Reasoning Map, which permits the use of decision-makers’ reasoning, structured as a network of means-and-ends (a particular type of causal map) to perform such an evaluation. In this manner, the model resembles the way that people talk and think about decisions in practice. The method also pays explicit attention to the cognitive limitations of decision-makers in providing preference information. Thus it employs qualitative assessment of preferences, utilises aggregation operators for qualitative data and provides also qualitative outputs. In this paper we discuss and evaluate possible ways of aggregating qualitative performance information in Reasoning Maps.     

A competitive dynamic pricing model when demand is interdependent over time

In this study, we contribute to the dynamic pricing literature by developing a finite horizon model for two firms offering substitutable and nonperishable products with different quality levels. Customers can purchase and store the products, even if they do not need them at the time, in order to use them in future. The stockpile of the products generated by customers affects the demand in future periods. Therefore, the demand for each product not only is a function of prices and quality levels, but also of the products’ stockpile levels. In addition, the stockpile levels change the customers’ consumption behavior; more product in a stockpile leads to more consumption. Therefore, we address not only the price and demand relationship but also the stockpiling and consumption relationship in a competitive environment.     

A fuzzy genetic algorithm with varying population size to solve an inventory model with credit-linked promotional demand in an imprecise planning horizon

A genetic algorithm (GA) with varying population size is developed where crossover probability is a function of parents’ age-type (young, middle-aged, old, etc.) and is obtained using a fuzzy rule base and possibility theory. It is an improved GA where a subset of better children is included with the parent population for next generation and size of this subset is a percentage of the size of its parent set. This GA is used to make managerial decision for an inventory model of a newly launched product. It is assumed that lifetime of the product is finite and imprecise (fuzzy) in nature. Here wholesaler/producer offers a delay period of payment to its retailers to capture the market. Due to this facility retailer also offers a fixed credit-period to its customers for some cycles to boost the demand. During these cycles demand of the item increases with time at a decreasing rate depending upon the duration of customers’ credit-period. Models are formulated for both the crisp and fuzzy inventory parameters to maximize the present value of total possible profit from the whole planning horizon under inflation and time value of money. Fuzzy models are transferred to deterministic ones following possibility/necessity measure on fuzzy goal and necessity measure on imprecise constraints. Finally optimal decision is made using above mentioned GA. Performance of the proposed GA on the model with respect to some other GAs are compared.     

A practical solution approach for the cyclic inventory routing problem

Vendor managed inventory (VMI) is an example of effective cooperation and partnering practices between up- and downstream stages in a supply chain. In VMI, the supplier takes the responsibility for replenishing his customers’ inventories based on their consumption data, with the aim of optimizing the over all distribution and inventory costs throughout the supply chain. This paper discusses the challenging optimization problem that arises in this context, known as the inventory routing problem (IRP). The objective of this IRP problem is to determine a distribution plan that minimizes average distribution and inventory costs without causing any stock-out at the customers. Deterministic constant customer demand rates are assumed and therefore, a long-term cyclical approach is adopted, integrating fleet sizing, vehicle routing, and inventory management. Further, realistic side-constraints such as limited storage capacities, driving time restrictions and constant replenishment intervals are taken into account. A heuristic solution approach is proposed, analyzed and evaluated against a comparable state-of-the-art heuristic.     

Dynamic pricing with two revenue streams

We study casino revenue management through the pricing of hotel rooms in the presence of gaming revenue, which is random. We identify a stochastic order based on customers’ gaming profiles, from which a monotonic inventory price of rooms is obtained. We develop a threshold-type pricing policy for a special customer segmentation scheme that allows customers’ winning profiles to be ranked in terms of the failure rate order. Our results shed new light on customer valuation and market segmentation.     

Dynamic pricing and warranty policies for products with fixed lifetime

We consider a repairable product with known market entry and departure times. A warranty policy is offered with product purchase, under which a customer can have a failed item repaired free of charge in the warranty period. It is assumed that customers are heterogeneous in their risk attitudes toward uncertain repair costs incurred after the warranty expires. The objective is to determine a joint dynamic pricing and warranty policy for the lifetime of the product, which maximizes the manufacturer’s expected profit. In the first part of the analysis, we consider a linearly decreasing price function and a constant warranty length. We first study customers’ purchase patterns under several different pricing strategies by the manufacturer and then discuss the optimal pricing and warranty strategy. In the second part, we assume that the warranty length can be altered once during the product lifetime in developing a joint pricing and warranty policy. Numerical studies show that a dynamic warranty policy can significantly outperform a fixed-length warranty policy.     

Induced aggregation operators in the VIKOR method and its application in material selection

In this paper, a hybrid decision making approach integrating induced aggregation operators into VIKOR is proposed for tackling multicriteria problems with conflicting and noncommensurable (different units) criteria. For doing so, we develop a new distance aggregation operator called the induced ordered weighted averaging standardized distance (IOWASD) operator. It is an aggregation operator that provides a wide range of standardized distance measures between the maximum and the minimum by using the induced OWA (IOWA) operator. The main advantage of the IOWA-based VIKOR (IOWA-VIKOR) is that it is able to reflect the complex attitudinal character of the decision maker by using order inducing variables and provide much more complete information for decision making. We also studied some of the IOWASD’s main properties and different particular cases and further generalized it by using the induced generalized OWA (IGOWA) operator. Finally, we apply the integrated IOWA-VIKOR method in a multi-criteria decision making problem regarding the selection of materials and the results are compared for different types of standardized distance aggregation operators.     

Hybrid possibilistic networks

Possibilistic networks and possibilistic logic are two standard frameworks of interest for representing uncertain pieces of knowledge. Possibilistic networks exhibit relationships between variables while possibilistic logic ranks logical formulas according to their level of certainty. For multiply connected networks, it is well-known that the inference process is a hard problem. This paper studies a new representation of possibilistic networks called hybrid possibilistic networks. It results from combining the two semantically equivalent types of standard representation. We first present a propagation algorithm through hybrid possibilistic networks. This inference algorithm on hybrid networks is strictly more efficient (and confirmed by experimental studies) than the one of standard propagation algorithm.     

Integrated inventory models considering the two-level trade credit policy and a price-negotiation scheme

This paper develops the integrated inventory models with permissible delay in payment, in which customers’ demand is sensitive to the buyer’s price. The models consider the two-level trade credit policy in the vendor–buyer and buyer–customer relationships in supply chain management. A simple recursive solution procedure is proposed for the integrated models to determine the buyer’s optimal pricing and production/order strategy. Although the total profit from the buyer and vendor increases together, the buyer’s share lessens. To compensate the buyer’s loss due to the cooperative relationship, a negotiation system is presented in order to allocate the profit increase to the vendor and buyer to determine the pricing and production/order strategy. A numerical example and sensitivity analysis are provided to illustrate the proposed model. The results indicate that the total profit from the buyer and vendor together can increase, although a price discount is given to the buyer in the proposed models.     

Evaluating and selecting the supplier in detergent production industry using hierarchical fuzzy TOPSIS

Supply chain management has increasingly attracted attention as a systematic approach to integrate the supply chain in order to planning and controlling the materials and information from suppliers to customers. One of the most important issues in supply chain management is selection of the appropriate supplier which has significant effect on purchasing cost decrease and increase in the organization’s competition ability. Selection of the best supplier is naturally complex with no definite structure, and dependent on the type of suppliers’ activity. In the process of decision making about suppliers and many qualitative and quantitative performance indicators such as quality, price, flexibility, and due date should be considered. Then, the supplier selection problem is a multi-criteria decision making problem where numerous methods have been proposed to solve this problem so far. In the current paper, four suppliers of imported raw material “Tripolyphosphate (TPP)” (primary material to produce the detergent powder with a case study in Iran) are evaluated based on 25 effective criteria using the hierarchical fuzzy TOPSIS (HFTOPSIS) approach.     

A note on multi-criteria ABC inventory classification using weighted linear optimization

Ramanathan [R. Ramanathan, ABC inventory classification with multiple-criteria using weighted linear optimization, Computers & Operations Research 33 (2006) 695–700] recently proposed a weighted linear optimization model for multi-criteria ABC inventory classification. Despite its many advantages, Ramanathan’s model (R-model) could lead to a situation where an item with a high value in an unimportant criterion is inappropriately classified as a class A item. In this paper we present an extended version of the R-model for multi-criteria inventory classification. Our model provides a more reasonable and encompassing index since it uses two sets of weights that are most favourable and least favourable for each item. An illustrative example is presented to compare our model and the R-model.     

Probability density functions based weights for ordered weighted averaging (OWA) operators: An example of water quality indices

This paper explores the application of ordered weighted averaging (OWA) operators to develop water quality index, which incorporates an attitudinal dimension in the aggregation process. The major thrust behind selecting the OWA operator for aggregation of multi-criteria is its capability to encompass a range of operators bounded between minimum and maximum. A new approach for generating OWA weight distributions using probability density functions (PDFs) is proposed in this paper. The basic parameters (mean and standard deviation) of the probability density functions can be determined using the number of criteria (e.g., water quality indicators) in the aggregation process.