An analysis of customer retention and insurance claim patterns using data mining: a case study

The insurance industry is concerned with many problems of interest to the operational research community. This paper presents a case study involving two such problems and solves them using a variety of techniques within the methodology of data mining. The first of these problems is the understanding of customer retention patterns by classifying policy holders as likely to renew or terminate their policies. The second is better understanding claim patterns, and identifying types of policy holders who are more at risk. Each of these problems impacts on the decisions relating to premium pricing, which directly affects profitability. A data mining methodology is used which views the knowledge discovery process within an holistic framework utilising hypothesis testing, statistics, clustering, decision trees, and neural networks at various stages. The impacts of the case study on the insurance company are discussed.     

Reexamination of processing time uncertainty

This paper presents the insights gained from the use of data mining and multivariate statistical techniques to identify important factors associated with a country's competitiveness and the development of knowledge discovery in databases (KDD) models to predict it. In addition to stepwise regression and weighted non-linear programming techniques, intelligent learning techniques (artificial neural networks), and inferential techniques (classification and regression trees), were applied to a dataset of 43 countries from the World Competitiveness Yearbook (WCY). The dataset included 55 variables on economic, internationalization, governmental, financial, infrastructure, management, science and technology, as well as demographic and cultural characteristics. Exploratory data analysis and parameter calibration of the intelligent method architectures preceded the development and evaluation of reasonably accurate models (mean absolute error <5.5%), and subsequent out-of-sample validations. The strengths and weaknesses of each of the KDD techniques were assessed, along with their relative performance and the primary input variables influencing a country's competitiveness. Our analysis reveals that the primary drivers of competitiveness are lower country risk rating and higher computer usage, in entrepreneurial urbanized societies with less male dominance and basic infrastructure, with higher gross domestic investment, savings and private consumption, more imports of goods and services than exports, increased purchase power parity GDP, larger and more productive but not less expensive labor force, and higher R&;D expenditures. Without diminishing the role and importance of WCY reports, our approach can be useful to estimate the competitiveness of many countries not included in WCY, while our findings may benefit policy makers and international agencies to expand their own abilities, insights and establish priorities for improving country competitiveness.     

50 years of data mining and OR: upcoming trends and challenges

Data mining involves extracting interesting patterns from data and can be found at the heart of operational research (OR), as its aim is to create and enhance decision support systems. Even in the early days, some data mining approaches relied on traditional OR methods such as linear programming and forecasting, and modern data mining methods are based on a wide variety of OR methods including linear and quadratic optimization, genetic algorithms and concepts based on artificial ant colonies. The use of data mining has rapidly become widespread, with applications in domains ranging from credit risk, marketing, and fraud detection to counter-terrorism. In all of these, data mining is increasingly playing a key role in decision making. Nonetheless, many challenges still need to be tackled, ranging from data quality issues to the problem of how to include domain experts' knowledge, or how to monitor model performance. In this paper, we outline a series of upcoming trends and challenges for data mining and its role within OR.     

社会网络环境下基于“信任—知识”模型的风险性大群体应急决策方法

针对大群体应急决策专家之间信任关系及其传递引发的决策风险,以及由于大群体中个体偏好差异较大导致生成独立聚集等问题。首先,提出一个“信任—知识模型”对决策专家之间的信任关系进行集成和传递,并根据决策专家的信任风险偏好得出决策专家之间的信任知识度网络;其次,利用Louvain算法对信任知识度网络进行聚类,高效快速的获得若干个聚集,并用社会网络分析技术确定每个决策者和聚集的权重;然后对每个聚集中的决策者偏好进行集结,并综合决策者给出的信息对备选决策方案进行排序。最后,通过案例分析和对比验证了所提方法的合理性与有效性。     

Combining data mining and case-based reasoning for intelligent decision support for pathology ordering by general practitioners

Pathology ordering by general practitioners (GPs) is a significant contributor to rising health care costs both in Australia and worldwide. A thorough understanding of the nature and patterns of pathology utilization is an essential requirement for effective decision support for pathology ordering. In this paper a novel methodology for integrating data mining and case-based reasoning for decision support for pathology ordering is proposed. It is demonstrated how this methodology can facilitate intelligent decision support that is both patient-oriented and deeply rooted in practical peer-group evidence. Comprehensive data collected by professional pathology companies provide a system-wide profile of patient-specific pathology requests by various GPs as opposed to that limited to an individual GP practice. Using the real data provided by XYZ Pathology Company in Australia that contain more than 1.5 million records of pathology requests by general practitioners (GPs), we illustrate how knowledge extracted from these data through data mining with Kohonen’s self-organizing maps constitutes the base that, with further assistance of modern data visualization tools and on-line processing interfaces, can provide “peer-group consensus” evidence support for solving new cases of pathology test ordering problem. The conclusion is that the formal methodology that integrates case-based reasoning principles which are inherently close to GPs’ daily practice, and data-driven computationally intensive knowledge discovery mechanisms which can be applied to massive amounts of the pathology requests data routinely available at professional pathology companies, can facilitate more informed evidential decision making by doctors in the area of pathology ordering.     

基于前景云的不确定语言多准则国际股指投资群决策

针对投资决策过程中语言评价值具有随机性及模糊性,以及投资者的决策容易受到其情绪的影响且不同投资者受到的影响程度不同,本文提出基于前景云的不确定语言多准则投资群决策方法,并将其运用在国际股指投资中。其中,前景理论模型用来刻画投资者情绪对决策的影响,而云模型用来刻画语言评价值模糊性和随机性之间的关联。更具体来说,论文首先解决传统文献云生成方法中云期望值超过论域或者无法区分语言评价标度等级等问题,然后构建了前景云模型并将该模型应用于多个专家共同进行的国际股指投资群决策。实证结果显示,该模型得出的决策结果比传统决策方法下的结果更直观、可靠,表现为决策依据不仅考虑方案的期望值大小及变动风险,而且还考虑了投资者情绪对决策的影响。由此可得出,本文所提出的模型更符合现实情景,也更能有效实现对投资群决策。     

On country risk: Some preliminary results

An extraordinary growth in foreign investment by U.S. firms has generated a need for forecasting country risk. We present a behavorial decision model. Expert information is used to identify salient risk factors, and experts provide judgmental ratings of these variables for a sample of countries. A linear model that is able to simulate the experts' decisions is developed from the data.     

Preference disaggregation and statistical learning for multicriteria decision support: A review

Disaggregation methods have become popular in multicriteria decision aiding (MCDA) for eliciting preferential information and constructing decision models from decision examples. From a statistical point of view, data mining and machine learning are also involved with similar problems, mainly with regard to identifying patterns and extracting knowledge from data. Recent research has also focused on the introduction of specific domain knowledge in machine learning algorithms. Thus, the connections between disaggregation methods in MCDA and traditional machine learning tools are becoming stronger. In this paper the relationships between the two fields are explored. The differences and similarities between the two approaches are identified, and a review is given regarding the integration of the two fields.     

Resource allocation with stochastic optimal control approach

A control-theoretic decision making system is proposed for an agent (decision maker) to “optimally” allocate and deploy his/her resources over time among a dynamically changing list of opportunities (e.g., financial assets), in an uncertain market environment. The solution is a sequence of actions with the objective of optimizing total reward function. This control-theoretic approach is unique in a sense that it solves the problem at distinct time epochs over a finite time horizon and strategies are discovered directly. Rather than basing a decision making system on forecasts or training via a reinforcement learning algorithm using current state data, we train our system via a Q-learning algorithm using Geometric Brownian Motion as an asset price function. While the above problem is quite general, we focus solely on the problem of dynamic financial portfolio management with the objective of maximizing the expected utility for a given risk level. The performance functions that we consider for our system are realized mean return, drawdown and standard deviation. We find that our model achieves a better return and drawdown compared to a known market index as a benchmark.     

A bi‐level neural‐based fuzzy classification approach for credit scoring problems

The credit scoring is a risk evaluation task considered as a critical decision for financial institutions in order to avoid wrong decision that may result in huge amount of losses. Classification models are one of the most widely used groups of data mining approaches that greatly help decision makers and managers to reduce their credit risk of granting credits to customers instead of intuitive experience or portfolio management. Accuracy is one of the most important criteria in order to choose a credit‐scoring model; and hence, the researches directed at improving upon the effectiveness of credit scoring models have never been stopped. In this article, a hybrid binary classification model, namely FMLP, is proposed for credit scoring, based on the basic concepts of fuzzy logic and artificial neural networks (ANNs). In the proposed model, instead of crisp weights and biases, used in traditional multilayer perceptrons (MLPs), fuzzy numbers are used in order to better model of the uncertainties and complexities in financial data sets. Empirical results of three well‐known benchmark credit data sets indicate that hybrid proposed model outperforms its component and also other those classification models such as support vector machines (SVMs), K‐nearest neighbor (KNN), quadratic discriminant analysis (QDA), and linear discriminant analysis (LDA). Therefore, it can be concluded that the proposed model can be an appropriate alternative tool for financial binary classification problems, especially in high uncertainty conditions. © 2013 Wiley Periodicals, Inc. Complexity 18: 46–57, 2013     

A methodology for integrated critical spare parts and insurance management

Critical spare‐parts stock optimization has become a relevant topic for academy and industry. In most articles, the problem has been stated as a trade‐off between economic risks of shortages and financial costs. Risk optimization in this context has been mainly studied from a logistics point of view. The most common decision variables have been stock levels, stock location, and reorder points. In this context, buying insurance to cover shortage cost can be a complementary (or exclusive) measure for risk mitigation. Insurance optimization traditionally has been studied from a microeconomic and financial perspective. The main decision variable has been the indemnity function, and occasionally, the insurance premium. Its use in the context of physical asset management has not been observed to the best of our knowledge. This creates an opportunity to link inventory optimization techniques with insurance optimization for shortage losses. In this work, we present a novel approach to jointly manage the shortage risk of a critical non‐repairable component in a unique critical system. We develop an original model to integrate critical spare‐parts stock optimization with insurance optimization techniques. The result is a decision model to select the optimal stock and insurance policy that maximizes the decision maker's expected utility. This allows for a business‐centered integrated perspective in critical parts decisions. We present a case study representative of the mining industry, illustrating the complementary nature of selecting optimal stock levels and contracting an optimal insurance. Our results show that contracting an insurance can lead to policies preferred by a risk‐averse decision maker. The case study shows that this may even occur lowering stock levels and increasing profits. Copyright © 2015 John Wiley & Sons, Ltd.     

Approach to group decision making based on determining the weights of experts by using projection method

The aim of this paper is to present a new approach for determining weights of experts in the group decision making problems. Group decision making has become a very active research field over the last decade. Especially, the investigation to determine weights of experts for group decision making has attracted great interests from researchers recently and some approaches have been developed. In this paper, the weights of experts are determined in the group decision environment via projection method. First of all, the average decision of all individual decisions is defined as the ideal decision. After that, the weight of expert is determined by the projection of individual decision on the ideal decision. By using the weights of experts, all individual decisions are aggregate into a collective decision. Then an ideal solution of alternatives of the collective decision, expressed by a vector, is determined. Further, the preference order of alternatives are ranked in accordance with the projections of alternatives on the ideal solution. Comparisons with an extended TOPSIS method are also made. Finally, an example is provided to illustrate the developed approach.     

International portfolio choice and political instability risk: A multi-objective approach

The benefits derived from international portfolio diversification into foreign nations (including the less developed countries) are well documented, yet this practice is discouraged due to market imperfections such as political instability. In practice, nations may be differentiated further by many aspects, such as border controls or political and social trends, which constrain private transactions and financial decisions. This paper attempts to examine (1) whether the home asset bias in a portfolio holding is associated with higher political instability risk, and (2) to what extent international diversification among stocks, in the presence of such risk, outperforms domestic stock portfolios. Using alternative instability risk proxies in the context of a discrete-time version of mean–variance framework, we corroborate the impact of this type of risk on international portfolio investment decisions.     

A knowledge-based system for cash management with management science expertise

A PC based system called CASH MANAGER is presented. It is a knowledge-based decision support system designed for financial managers. The system contains financial manager knowledge and management science expertise. It is designed to support decisions made by financial managers, who are not management science experts, yet desire to employ the capabilities of management science tools. CASH MANAGER can formulate a cash management problem as an embedded network problem, solve the problem, ensure its feasibility, interpret the output of the solution and recommend alternative courses of action.     

CPI指数变换对产品销售影响的可拓数据挖掘

目前对数据挖掘的研究主要集中在对静态数据的挖掘,而在实际工作中,经常要处理的矛盾问题,需要通过可拓变换和可拓变换的运算来解决,这就需要用到变换的知识,需要运用动态数据挖掘或可拓数据挖掘来解决问题.运用可拓逻辑和可拓数据挖掘的理论知识,根据国家消费者物价指数的变换对产品销售数据的影响来研究可拓数据挖掘中传导知识的挖掘,为企业的决策者在目前的市场环境下提出更加合理的销售策略提供依据.     

Linguistic fuzzy consensus model for collaborative development of fuzzy cognitive maps: a case study in software development risks

Fuzzy cognitive maps (FCMs) have been widely used in several domains for information processing, such as, data fusion, decision making. Although several methods to automatically learn FCMs are recognized from the scientific literature, the most used approach to build an FCM relies on a collaborative task involving single person or, more suitably, group of experts. Collaborative development increases reliability and robustness of the resulting FCM, but rises some problems in terms of group decision making to aggregate different perspectives of the problem representation. This paper proposes to support collaborative development of FCMs introducing knowledge engineering process that relies on Linguistic Fuzzy Consensus Model. In the proposed approach, each expert builds the own version of the FCM. When all different versions are available, a Group Decision Making process is activated in order to reach the consensus on conflictual modeling opinions. The result is a unique final version of the FCM that is not a simple aggregation of the versions provided by the experts but is the result of a well-suited mathematical model. In addition, this work adopts consensus model with incomplete preference relations scheme to address knowledge harmonization issues. Finally, advantages and the limitations of the proposed framework are argued.     

Horizon and stages in applications of stochastic programming in finance

To solve a decision problem under uncertainty via stochastic programming means to choose or to build a suitable stochastic programming model taking into account the nature of the real-life problem, character of input data, availability of software and computer technology. In applications of multistage stochastic programs additional rather complicated modeling issues come to the fore. They concern the choice of the horizon, stages, methods for generating scenario trees, etc. We shall discuss briefly the ways of selecting horizon and stages in financial applications. In our numerical studies, we focus on alternative choices of stages and their impact on optimal first-stage solutions of bond portfolio optimization problems. AMS Subject classification 90C15 . 92B28     

Modeling international investment decisions for financial holding companies

This research analyzes the internationalization process model developed by Johanson and Vahlne and derives two integer programming investment decision models that consider the risk attitudes of investment firms. Johanson and Vahlne’s model provides a starting point for building a model that suits the investment approach and decision making process of financial holding companies. In practice, when firms make an international investment decision, there is a need for a model that can generate outputs based on financial measures such as profit, investment returns, and tolerable levels of risk. Thus, in this paper, Johanson and Vahlne’s concepts are studied and financial managers are interviewed to derive models that match the investment decision procedures of the firms. The model helps firms manage the risks of their investments and derive accurate investment strategies based on investment objectives and constraints.     

A methodology for knowledge discovery to support product family design

This paper introduces a methodology for knowledge discovery related to product family design that integrates an ontology with data mining techniques. In the proposed methodology, the ontology represents attributes for the components of products in functional hierarchies. Fuzzy clustering is employed for data mining to first partition product functions into subsets for identifying modules in a given product family and then identify the similarity level of components in a module. Module categorization is introduced to support association rule mining for knowledge discovery related to platform design. We apply the proposed methodology to first develop and then utilize design knowledge for a family of power tools. Based on the developed design knowledge, a new platform is suggested to improve commonality in the power tool family.     

Integrated fleet mix and routing decision for hazmat transportation: A developing country perspective

In developing countries, truck purchase cost is the dominant criteria for fleet acquisition-related decisions. However, we contend that other cost factors such as loss due to the number of en route truck stoppages based on a truck type and recovery cost associated with a route choice decision, should also be considered for deciding the fleet mix and minimizing the overall costs for long-haul shipments. The resulting non-linear model, with integer variables for the number and type of trucks, and the route choices, is solved via genetic algorithm. Using real data from a bulk liquid hazmat transporter, the trade-offs between the cost of travel, loss due to number of truck stoppages, and the long-term recovery cost associated with the risk of exposure due to a hazmat carrier accident are discussed. The numerical experiments show that when factors related to public safety and truck stoppages are taken into account for transportation, the lowest total cost and optimal route choice do not align with the cheapest truck type option; rather, the optimal solution corresponds to another truck type and route with total costs significantly less than the total costs associated with the cheapest truck type. Our model challenges the current truck purchasing strategy adopted in developing countries using the cheapest truck criteria.