Using a process-centered approach to minimize the effort of compliance

 The complexity of different quality standards can, in principle, be covered by different approaches and strategies. In-depth process mapping of quality control (QC) work streams was used by the analytical laboratories of Lonza AG to show up the principle differences in being compliant to different quality systems. The results identified two main drivers for all necessary actions: process-related activities and infrastructure-related activities. In addition, a clear indication of the economic impact of these driving forces was gained, which led the laboratories to decide on a process-oriented approach. This approach has the advantage of being able to reflect the different demands of different quality assurance (QA) regulations within the same QC organizational structure. Following the process helps avoid unnecessary efforts in analytical work and represents a very economical approach, at the same time, providing high flexibility to react to different QA or customer demands. Received: 5 July 2002 Accepted: 12 November 2002 Acknowledgements The process-oriented approach resulted from many, very challenging discussions for which I would like to thank the staff of my organization (Analytics & QC), especially, the QA staff and the LIMS team. Presented at Analytica Conference, 23–26 April 2002, Munich, Germany Correspondence to B. Ciommer     

A software architectural framework specification for neutron activation analysis

Neutron Activation Analysis (NAA) is a sensitive multi-element nuclear analytical technique that has been routinely applied by research reactor (RR) facilities to environmental, nutritional, health related, geological and geochemical studies. As RR facilities face calls to increase their research output and impact, with existing or reducing budgets, automation of NAA offers a possible solution. However, automation has many challenges, not the least of which is a lack of system architecture standards to establish acceptable mechanisms for the various hardware/software and software/software interactions among data acquisition systems, specialised hardware such as sample changers, sample loaders, and data processing modules. This lack of standardization often results in automation hardware and software being incompatible with existing system components, in a facility looking to automate its NAA operations. This limits the availability of automation to a few RR facilities with adequate budgets or in-house engineering resources. What is needed is a modern open system architecture for NAA, that provides the required set of functionalities. This paper describes such an “architectural framework” (OpenNAA), and portions of a reference implementation. As an example of the benefits, calculations indicate that applying this architecture to the compilation and QA steps associated with the analysis of 35 elements in 140 samples, with 14 SRM’s, can reduce the time required by over 80 %. The adoption of open standards in the nuclear industry has been very successful over the years in promoting interchangeability and maximising the lifetime and output of nuclear measurement systems. OpenNAA will provide similar benefits within the NAA application space, safeguarding user investments in their current system, while providing a solid path for development into the future.     

Ensuring the reliability of stable isotope ratio data—beyond the principle of identical treatment

The need for inter-laboratory comparability is crucial to facilitate the globalisation of scientific networks and the development of international databases to support scientific and criminal investigations. This article considers what lessons can be learned from a series of inter-laboratory comparison exercises organised by the Forensic Isotope Ratio Mass Spectrometry (FIRMS) network in terms of reference materials (RMs), the management of data quality, and technical limitations. The results showed that within-laboratory precision (repeatability) was generally good but between-laboratory accuracy (reproducibility) called for improvements. This review considers how stable isotope laboratories can establish a system of quality control (QC) and quality assurance (QA), emphasising issues of repeatability and reproducibility. For results to be comparable between laboratories, measurements must be traceable to the international δ-scales and, because isotope ratio measurements are reported relative to standards, a key aspect is the correct selection, calibration, and use of international and in-house RMs. The authors identify four principles which promote good laboratory practice. The principle of identical treatment by which samples and RMs are processed in an identical manner and which incorporates three further principles; the principle of identical correction (by which necessary corrections are identified and evenly applied), the principle of identical scaling (by which data are shifted and stretched to the international δ-scales), and the principle of error detection by which QC and QA results are monitored and acted upon. To achieve both good repeatability and good reproducibility it is essential to obtain RMs with internationally agreed δ-values. These RMs will act as the basis for QC and can be used to calibrate further in-house QC RMs tailored to the activities of specific laboratories. In-house QA standards must also be developed to ensure that QC-based calibrations and corrections lead to accurate results for samples. The δ-values assigned to RMs must be recorded and reported with all data. Reference materials must be used to determine what corrections are necessary for measured data. Each analytical sequence of samples must include both QC and QA materials which are subject to identical treatment during measurement and data processing. Results for these materials must be plotted, monitored, and acted upon. Periodically international RMs should be analysed as an in-house proficiency test to demonstrate results are accurate.     

The establishment of quality systems in veterinary diagnostic testing laboratories in developing countries: experiences with the FAO/IAEA External Quality Assurance Programme

Quality systems, established to internationally accepted standards, are one mechanism that can assist in evaluations of the sustainability of technology transfer, the proficiency of the user, and the reliability and comparability of data generated, resulting in potential enhancement of laboratory credibility. The means of interpreting existing standards and implementing quality systems in developing country veterinary diagnostic laboratories has become a significant adjunct to the technology transfer element within the Food and Agriculture/ International Atomic Energy Agency, FAO/IAEA programme. The FAO/IAEA External Quality Assurance Programme (EQAP) is given as an example for an initial step towards enhancing the “quality” culture in developing country veterinary laboratories. In 1995 the EQAP began as an effort to assure that test results emanating from laboratories using FAO/IAEA ELISA kits for animal disease diagnosis are valid. For this purpose 15 international external quality-assurance rounds have been performed to date for a variety of animal diseases e.g. Rinderpest, brucellosis, trypanosomosis, and foot-and-mouth disease (FMD). Results indicate that the EQAP is a valuable tool in the assessment of both the results provided by, and use of the ELISA kits provided through, the joint FAO/IAEA programme. Furthermore EQAP can assist laboratory diagnosticians to enhance quality control/quality assurance (QC/QA) procedures for conducting FAO/IAEA ELISAs and to advise on the implementation of similar QC/QA procedures in other laboratory activities. Based on the experiences made during the implementation of the EQAP a proposal for establishing a quality system standard was ratified through the World Organization for Animal Health (OIE) general conference in May 2000. The OIE Standard On Management And Technical Requirements For Laboratories Conducting Tests For Infectious Animal Diseases is based on ISO 17025 and provides a clear formula for establishing quality systems in veterinary diagnostic laboratories world-wide.     

Activities of the INCT, Warsaw, in the domain of quality assurance for inorganic analysis

Summary The paper summarizes the work done by the Institute of Nuclear Chemistry and Technology, Warsaw (INCT), in the field of QA/QC with the special emphasis on the role of NAA. This work consists of preparation and certification of CRMs, development of high-accuracy RNAA methods for selected elements in biological matrices and organization of proficiency test rounds (PT). The INCT has been involved in the preparation and certification of CRMs for inorganic trace analysis since 1986. The adopted certification philosophy is presented. Comparison of analytical data on the same material available from interlaboratory comparisons organized in different years is presented. The paper summarizes also the work on the development of high-accuracy RNAA methods. It has been demonstrated that the high-accuracy RNAA methods devised according the concept formulated in INCT can meet requirements of primary ratio method of measurement (PMM).     

Quality assurance and quality control for thermal/optical analysis of aerosol samples for organic and elemental carbon

Accurate, precise, and valid organic and elemental carbon (OC and EC, respectively) measurements require more effort than the routine analysis of ambient aerosol and source samples. This paper documents the quality assurance (QA) and quality control (QC) procedures that should be implemented to ensure consistency of OC and EC measurements. Prior to field sampling, the appropriate filter substrate must be selected and tested for sampling effectiveness. Unexposed filters are pre-fired to remove contaminants and acceptance tested. After sampling, filters must be stored in the laboratory in clean, labeled containers under refrigeration (<4 °C) to minimize loss of semi-volatile OC. QA activities include participation in laboratory accreditation programs, external system audits, and interlaboratory comparisons. For thermal/optical carbon analyses, periodic QC tests include calibration of the flame ionization detector with different types of carbon standards, thermogram inspection, replicate analyses, quantification of trace oxygen concentrations (<100 ppmv) in the helium atmosphere, and calibration of the sample temperature sensor. These established QA/QC procedures are applicable to aerosol sampling and analysis for carbon and other chemical components.     

Establishment of a quality system for nuclear analytical laboratories

Comprehensive Quality Control (QC) and Quality Assurance (QA) Program is stated on the quality policy, organization, methods and records for nuclear analytical laboratories which are necessary for improvement of productivity, to upgrade the performance, credibility and reputation. The proper and complete identification of quality elements for management and technical requirements are being written in Quality Manual as well as analytical and organizational procedures and working instructions according to ISO 17025 standard. Technical ability of gamma, X-ray and a/b laboratories in the Center has been checked by participation in proficiency test, critical technical variables, and quality results. Performance of quality system has been controlled by external audit inspection, progress reports and service to clients. The present study is a framework of the model project of IAEA, coded RER/2/004, which has resulted self-sustainable accreditation from the national body, TURKAK. This revised version was published online in August 2006 with corrections to the Cover Date.     

Proficiency testing schemes for polytechnic students: an educational project in The Netherlands

In the August 1999 issue of Accreditation and Quality Assurance reference was made to proficiency testing schemes organised for students at polytechnics in The Netherlands. The present paper describes in more detail this educational project which aims at increasing students' awareness of quality assurance and quality control (QA/QC) at polytechnics. The project has to be seen in relation to other regular activities to educate and train students and to prepare them for working in an analytical laboratory. This combined effort should result in well-educated and well-trained students with the right attitude to analytical work and to QA/QC. The project was organised under the auspices of the Working Group "Quality Assurance in Laboratory Education" (KILO).     

Results of the second inventory on quality assurance/quality control (QA/QC) and good laboratory practice (GLP) for European Union National Reference Laboratories for residue analyses.

In February 1996 the "Second inventory on QA/QC and GLP for EU-NRLs" was submitted to all European Union National Reference Laboratories (EU-NRLs) for residue analyses. This second inventory was a follow up on the "Inventory on QA/QC" (1993) which was used for the organisation of the first workshop on "GLP for EC-NRLs". In February 1997 a response on the second inventory of 100% was achieved. From the completed inventories it became evident that almost all EU-NRLs for residue analyses now have a described quality program based on an international standard. However only 33% of the EU-NRLs are officially accredited, certified or in compliance with good laboratory practice (GLP) principles. Most of the accredited EU-NRLs have a quality program based on the European Standard EN45001. Seven of the EU-NRLs still do not have a described quality program or have not appointed a quality officer and for 12 of the EU-NRLs the independence of the QA officer is not formally arranged. Only about 50% of the EU-NRLs have a standard operating protocol (SOP) to handle complaints. Almost all of the EU-NRLs have SOPs available and a system to control them. In comparison with the results of the first inventory it is evident that most of the EU-NRLs have made considerable progress in the implementation of quality systems. However it is also evident that a substantial number of EU-NRLs still lack some critical QA facilities. The new deadline for the full implementation of all relevant QA facilities is January 2002.     

Quality system implementation in a Brazilian university laboratory

The introduction of quality systems in laboratories at universities is a difficult task. Test services for external customers are provided to generate additional budget, and there may be a clear awareness about the need for systematic QA/QC actions. However, offering services is not of the highest priority within most university environments. The staff performance is commonly evaluated on basis of published papers and teaching activities, giving little or no weight for the test services. Therefore, implementation of a quality system is often pushed back to a lower priority leading to postponement. The efforts for creating a quality system in a laboratory from a Brazilian university are described in this paper, along with the results produced.     

Implementing quality assurance in an R&D environment at the Belgian Nuclear Research Centre – SCK·CEN

If we agree that quality assurance (QA) in R&;D indeed provides added value, just how do we show the public that such a QA system is operating well? At the Belgian Nuclear Research Centre (SCKÖbullet CEN), where a QA system has been implemented by various laboratories in accordance with the EN 45001 standard within the general framework of ISO 9001 at the institutional level, several laboratories have already been accredited. At the request of one of our customers the Belgian Agency for Radioactive Waste Management (NIRAS/ONDRAF), we implemented a quality system for research projects related to the characterization, treatment and processing of radioactive wastes in view of disposal. We obtained accreditation for this research in 1999. In this paper, we discuss the implementation of our QS and important issues related to the overall management of the QA system, broken down into three parts: organizational, technical and project-specific quality elements such as the QA plan and internal communication.     

The correlation of laboratory performance in proficiency testing with other QA characteristics

Although it seems self-evident that proficiency testing (PT) and accreditation can be expected to improve quality, their relative benefits remain uncertain as does their efficacy. The study reported here examines the following issues: (a) Why do laboratories take part in PT schemes? (b) How does participation in PT fit in with a laboratory's overall quality assurance (QA) system? (c) Is there a link between a laboratory's performance in specific PT and it's QA system? (d) How does PT performance change with time and how do laboratories respond to poor performance? The overall conclusion is that there is no evidence from the present study that laboratories with third-party assessment (accreditation and certification) perform any better in PT than laboratories without. The validity of this conclusion and its significance for the future design and operation of such schemes requires further investigation. In particular, study is required of the degree to which good performance in open PT correlates with blind PT performance, where laboratories are not aware that the samples being analysed are part of a quality assessment exercise.     

Uncertainty budget and validation of NAA using Reference Materials

Instrumental neutron activation analysis (INAA) has been used at the research reactor of the Institute of Nuclear Techniques for measuring different types of samples for many years. For standardization purposes, the single comparator method has been applied. Since the theoretical basis of NAA is well understood, the sources of uncertainty can be well estimated, detailed uncertainty calculations have been recently performed to meet the increasing demands for method validation. INAA was validated by the analyses of sets of reference materials (RM), selectivity was controlled, accuracy and precision of the method as well as linearity, detection limits and measuring ranges were determined. Under the conditions of QA/QC, NAA can meet the high demands of trace element analysis. This revised version was published online in August 2006 with corrections to the Cover Date.     

Measuring the performance of quality assurance processes: pharmaceutical industry deviation management case study

This article presents experience from the practice of a successful pharmaceutical company related to design and implementation of performance measures (PMs) for deviation management linked to the analysis of impact on the production cost for the selected product. Case study focuses on PMs within good manufacturing practice (GMP) processes related to quality assurance (QA) and quality management, with the aim of complying with its future requirements proposed by the European Commission. Critical areas were identified based on data gathered from the industrial deviation database. Implementation of the suggested corrective actions showed significant improvement in terms of reducing their number for more than 50% per selected deviation category. The results obtained in the course of this practice-oriented study contribute to further improvement of deviation management in the pharmaceutical industry and performance measurement of other GMP processes. The suggested performance measurement concept and problem-solving techniques may serve both practitioners and the decision-makers within QA and quality control (QC) in order to improve their processes by implementing relevant regulatory requirements for quality management and maintain compliance.     

Sense and nonsense of quality assurance in an R&D environment

Quality has always been one of the key issues in laboratories in general and formal quality assurance (QA) in testing laboratories has gained popularity over the last decade. However, the implementation QA in research and development (R&;D) laboratories is still the domain of a few pioneers. We can even ask whether a QA system in research makes sense at all and if such a system really provides any added value? Difficulties with respect to the implementation of such a system are mainly associated with the nature of the research process itself. However, it is obvious that QA offers clear advantages in R&;D, if some critical success factors have been taken into account. An important issue is the selection of a good QA standard for R&;D. This is certainly not an easy task, since there are no specific standards. Fortunately, some useful international guides have been published recently.     

The proficiency testing programme for trace elements of the CORILA project

Harmonised quality schemes are being implemented in the framework of the thematic area Organization and Dissemination of Data of the Consorzio per la Gestione del Centro di Coordinamento delle Attività di Ricerca Inerenti il Sistema Lagunare di Venezia (Consortium for the Management of the Coordination Centre of Research Activities on the Venice Lagoon System, CORILA). Over the last 2 years, two proficiency tests were completed at the time of writing (while a third one is still in progress) to assess the capabilities of the analytical laboratories involved in the determination of trace elements in environmental inorganic matrices from the Lagoon of Venice.Both interlaboratorial trials were based on the determination of As, Cd, Cr, Cu, Fe, Hg, Pb and Zn in aqueous acidic, matrix-enriched solutions at concentrations within the ranges generally found in marine water and in sediment after chemical digestion, respectively. The proficiency of participants was assessed on the basis of the z score criterion (|z|≤2, acceptable results; 2<|z|<3, questionable results; |z|≥3, unacceptable results). In the two trials, the relevant percentages for the laboratories scoring |z|≤2 and |z|<3 were 61% and 71% and 65% and 77%, respectively. These first two proficiency tests, on the one hand, clearly pointed to the benefits the laboratories had from their participation in these exercises, and on the other hand, provided sound evidence of the need for further trials based on real environmental matrices.     

Official proficiency tests of the organisation for the prohibition of chemical weapons: current status and future directions

The Organisation for the Prohibition of Chemical Weapons (OPCW) has been organising and conducting Official Proficiency Tests (PT) since 1996 in accordance with ILAC-G13 to certify laboratories for the analysis of authentic samples under the provision of Chemical Weapons Convention. The tests are part of a mechanism to ensure that there are laboratories that have proven competence in the analysis of chemicals related to the Convention. Laboratories that have successfully completed the tests are designated by the Director General of the OPCW for analysis of authentic samples. To maintain the Designated Laboratory status, a laboratory must take and pass at least one of the two proficiency tests offered per calendar year. Unlike many proficiency tests, the OPCW PT is qualitative, that is the laboratories must determine if any of a very large set (essentially infinite) of chemicals relevant to the Convention are present in the samples. The tests are organised with the assistance of two laboratories, one preparing the test samples, and the other evaluating the test results. The paper provides an overview of the current status of these PTs and outlines salient features regarding procedure and scope of tests, selection of assisting laboratories, scoring and performance rating of participating labs. The emerging issues are also briefly discussed.     

Double molecular imprinting--a new sensor concept for improving selectivity in the detection of polycyclic aromatic hydrocarbons (PAHs) in water

It is now well recognised that the quality control (QC) of all types of analyses, including environmental analyses depends on the appropriate use of reference materials. One of the ways to check the accuracy of methods is based on the use of Certified Reference Materials (CRMs), whereas other types of (not certified) Reference Materials (RMs) are used for routine quality control (establishment of control charts) and interlaboratory testing (e.g. proficiency testing). The perception of these materials, in particular with respect to their production and use, differs widely according to various perspectives (e.g. RM producers, routine laboratories, researchers). This review discusses some critical aspects of RM use and production for the QC of environmental analyses and describes the new approach followed by the Measurements & Testing Generic Activity (European Commission) to tackle new research and production needs.     

Intracule functional models. V. Recurrence relations for two-electron integrals in position and momentum space

The approach used by Ahlrichs [Phys. Chem. Chem. Phys., 2006, 8, 3072] to derive the Obara-Saika recurrence relation (RR) for two-electron integrals over Gaussian basis functions, is used to derive an 18-term RR for six-dimensional integrals in phase space and 8-term RRs for three-dimensional integrals in position or momentum space. The 18-term RR reduces to a 5-term RR in the special cases of Dot and Posmom intracule integrals in Fourier space. We use these RRs to show explicitly how to construct Position, Momentum, Omega, Dot and Posmom intracule integrals recursively.     

From misconception to a must: The measured merits of total quality management and accreditation in INAA

Increasingly govemmental bodies and industry require that supporting analytical laboratories have their quality assurance program implemented in a quality system by international standards such as derived from the ISO-25 guide. Neutron activation analysis (NAA) laboratories may have to deal with this trend too. In universities and research laboratories the need for it, and the implications of total quality management system are sometimes misconceived by unfamiliarity with the issue. The laboratory for INAA in Delft has been accredited for its quality system since 1993. Some of the tangible improvements since the introduction of quality management are presented. Four strategical considerations are given to consider the introduction of quality management at NAA laboratories, viz. with respect to the role of NAA for the validation of other methods, the role of NAA in the certification of reference materials, the preservation of knowledge and the acceptance of NAA as a respectable method.