聚类回归分析(CLR)在市场细分研究中的应用

本文从市场细分方法的角度,打破了传统的根据样本在心理感知或偏好等多个变量的距离进行细分的思路,采用一种新的聚类回归分析方法基于变量间的因果关系对顾客进行细分,不仅可以把顾客有效地划分成具有不同特点的群体,而且可以根据不同要素的因果关系确定不同群体中的关键影响要素.本文以电热水器行业顾客满意度研究为例,根据不同要素对满意度影响的差异进行市场细分.分析表明,采用这种方法,企业可以在经营管理过程中通过差异化策略获得竞争优势.

Market Segmentation Based on Clusterwise Linear Regression

Market segmentation i s an essential part of market research.This paper presents a novel method of clusterwise linear regression,which is developed based on the cause and effect relationships, but not on the traditional demographics and psychographics.An empirical study of water heater category in China was carried out for segmentation strategy.The results revealed that clusterwised linear regression model could segment the market and target the key factors effectively.