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A stochastic analysis of a network with two levels of service |
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| Authors: | Bœuf Vianney Robert Philippe |
| Institution: | 1.école des Ponts ParisTech, INRIA and CMAP, école Polytechnique, CNRS, Brigade de Sapeurs-Pompiers de Paris, CMAP, école Polytechnique, 91128, Palaiseau Cedex, France ;2.INRIA, 2 Rue Simone Iff, CS 42112, 75589, Paris Cedex 12, France ; |
| Abstract: | Queueing Systems - In this paper, a stochastic model of a call center with a two-level architecture is analyzed. A first-level pool of operators answers calls, identifies, and handles non-urgent... |
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