| 医院门诊服务能力规划研究 |
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| 引用本文： | 李少冬,仲伟俊,刘乃丰.医院门诊服务能力规划研究[J].数学的实践与认识,2005,35(10):54-58. |
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| 作者姓名： | 李少冬 仲伟俊 刘乃丰 |
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| 作者单位： | 1. 东南大学经济管理学院,江苏,南京,210096
2. 东南大学附属中大医院,江苏,南京,210024 |
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| 摘 要： | 门诊是医院提供医疗服务的重要场所,要对门诊诊疗业务流程进行重组,改善门诊服务,必须做好门诊服务能力规划,合理配置门诊服务各类医疗资源.文章以病人等待时间为切入点,通过引入排队管理和排队模型,尝试建立服务能力规划矩阵,配置门诊服务各类医疗资源.
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| 关 键 词： | 门诊服务 业务流程重组 能力规划 |
| 修稿时间： | 2005年6月27日 |
Programming and Research on Clinic Service Ability |
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| LI Shao-dong,ZHONG Wei-jun,LIU Nai-feng.Programming and Research on Clinic Service Ability[J].Mathematics in Practice and Theory,2005,35(10):54-58. |
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| Authors: | LI Shao-dong ZHONG Wei-jun LIU Nai-feng |
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| Institution: | LI Shao-dong~1,ZHONG Wei-jun~1,LIU Nai-feng~2 |
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| Abstract: | Clinic is an important department of hospital to supply medical treatment.The work,such as a good programming of clinic service ability and a rational collocation of medical resource,must be applied to clinic departments to reform its working flow and improve its service ability.Based on the queuing theory,the article proposes a modal to solve this problem from the point of patient′s waiting time. |
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| Keywords: | clinic service reforming of the working flow ability programming |
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