Enterprise resource planning: A taxonomy of critical factors |
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Institution: | 1. Business Systems and Analytics Department, Distinguished Chair of Business Analytics, La Salle University, Philadelphia, USA;2. Business Information Systems Department, Faculty of Business Administration and Economics, University of Paderborn, Paderborn, Germany;3. Department of Industrial Engineering, Islamic Azad University, West Tehran Branch, Tehran, Iran;4. Research Center, FANAP Co., Tehran, Iran |
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Abstract: | This paper presents a novel taxonomy of the critical success factors in enterprise resource planning (ERP) implementation process. ERP benefits cannot be fully realised unless a strong alignment and reconciliation mechanism is established between technical and organisational imperatives based on the principles of process orientation. It is suggested in the taxonomy that measurement takes place in a balanced perspective, and for the purpose of providing useful information that can enable the decision making process and, which can help deliver the corporate objectives and therefore lead the business competitively forward. Upon this premise, the taxonomy is based on a comprehensive analysis of ERP literature combining research studies and organisational experiences. The taxonomy reflects the essential features of ERP systems, as being built based on the principles of business process management. Furthermore, it illustrates that ERP benefits are realised when a tight link is established between implementation approach and business process performance measures. |
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