Voluntary Operational Research

Operational Research has traditionally been carried out in organizations which are able and willing to pay for it; this tends to restrict it to the larger industrial, commercial or governmental bodies. In this paper we reflect on an O.R. project done on behalf of a group of charities, to whom, as with most voluntary organizations, the skills of operational researchers are not usually available.It seems likely that voluntary organizations will have an increasing role as leisure time increases, and in any case the widening scope and complex context of their activities means that they could benefit from the kind of help that operational researchers can give. At the same time, O.R. workers who care about a particular voluntary organization may want to offer their skills to it. However, the skills of operational researchers are not as obviously relevant to voluntary organizations as is the professional expertise of lawyers and accountants. Undertaking O.R. projects as a voluntary helper rather than as a paid consultant, and in voluntary organizations rather than the more usual clients for O.R., has significant implications for the approach and methods used.We discuss these issues in the light of our recent experiences of carrying out ‘voluntary Operational Research’.