Sojourn and waiting times in a single-server system with state-dependent mean service rate

A birth-death queueing system with asingle server, first-come first-served discipline, Poisson arrivals and state-dependent mean service rate is considered. The problem of determining the equilibrium densities of the sojourn and waiting times is formulated, in general. The particular case in which the mean service rate has one of two values, depending on whether or not the number of customers in the system exceeds a prescribed threshold, is then investigated. A generating function is derived for the Laplace transforms of the densities of the sojourn and waiting times, leading to explicit expressions for these quantities. Explicit expressions for the second moments of the sojourn and waiting times are also obtained.