G/M/1 queues with delayed vacations

We considerG/M/1 queues with multiple vacation discipline, where at the end of every busy period the server stays idle in the system for a period of time called changeover time and then follows a vacation if there is no arrival during the changeover time. The vacation time has a hyperexponential distribution. By using the methods of the shift operator and supplementary variable, we explicitly obtain the queue length probabilities at arrival time points and arbitrary time points simultaneously.