Performance analysis of a batch service queue arising out of manufacturing system modelling

In this paper, we present an exact analysis of a queueing system with Poisson arrivals and batch service. The system has a finite numberS of waiting places and a batch service capacityb. A service period is initialized when a service starting thresholda of waiting customers has been reached. The model is denoted accordingly byM/G ^a,b] /1–S. The motivation for this model arises from manufacturing environments with batch service work stations, e.g. in machines for computer components and chip productions. The method of embedded Markov chain is used for the analysis, whereby a representation of the general service time is obtained via a moment matching approach. Numerical results are shown in order to illustrate the dependency of performance measures on special sets of system parameters. Furthermore, attention is devoted to the issues of starting rules, where performance objectives like short waiting time, small blocking probability and minimal amount of work in progress are taken into account.