On the Heterogeneous M/G/n Blocking System in a Random Environment

This paper discusses the equilibrium behaviour of the generalized M/G/n blocking system with heterogeneous servers. The system is evolving in a random environment controlled by an irreducible, aperiodic, m-state Markov chain Z(t). This paper deals with the main characteristics, such as utilization, the average length of busy period of the system, the mean number of occupied servers and the probability of blocking. Finally, numerical examples illustrate the problem in question.