A retrial queue with redundancy and unreliable server

Retrial queues are useful in the stochastic modelling of computer and telecommunication systems amongst others. In this paper we study a version of the retrial queue with variable service. Such a point of view gives another look at the unreliable retrial queueing problem which includes the redundancy model.By using the theory of piecewise Markovian processes, we obtain the analogue of the Pollaczek-Khintchine formula for such retrial queues, which is useful for operations researchers to obtain performance measures of interest.