Further Results for the Queueing System Mx/M/c

For the multi-channel bulk-arrival queue, M ^x /M/c, Abol'nikov and Kabak independently obtained steady state results. In this paper the results of these authors are extended, corrected and simplified. A number of measures of efficiency are calculated for three cases where the arrival group size has: (i) a constant value, (ii) a geometric distribution, or (iii) a positive Poisson distribution. The paper also shows how to calculate fractiles for both the queue length and the waiting time distribution. Examples of extensive numerical results for certain measures of efficiency are presented in tabular and chart form.