心理资本调节工作满意度对工作绩效的影响

为了探索心理资本和工作满意度对工作绩效的交互影响作用,期望通过增强员工的心理资本来提高企业的员工工作满意度和工作绩效.在研究中引入了积极心理学的概念、心理资本以及工作满意度,并构建了心理资本调节工作满意度对工作绩效的影响作用的研究框架.通过对IT企业员工的大样本问卷调查,利用321名有效被试的数据检验了假设,结果发现：年龄越大IT企业员工的任务绩效和关系绩效越好;心理资本、工作满意度越高,任务绩效和关系绩效越好;心理资本会调节工作满意度对关系绩效的影响,却不能调节工作满意度对任务绩效的影响.     

Autocorrelations in infinite server batch arrival queues

This paper studies an important aspect of queueing theory, autocorrelation properties of system processes. A general infinite server queue with batch arrivals is considered. There areM different types of customers and their arrivals are regulated by a Markov renewal input process. Batch sizes and service times depend on the relevant customer types. With a conditional approach, closed form expressions are obtained for the autocovariance of the continuous time and prearrival system sizes. Some special models are also discussed, giving insights into steady state system behaviour. Autocorrelation functions have a wide range of applications. We highlight one area of application by using autocovariances to derive variances of sample means for a number of special models.This work has been supported by the Natural Sciences and Engineering Council of Canada through Grant A5639 and by the National Natural Science Foundation of China through Grant 19001015.     

A machine learning approach to process improvement in a telecommunications company

Redesigning and improving business processes to better serve customer needs has become a priority in service industries as they scramble to become more competitive. This paper describes an approach to process improvement that is being developed collaboratively by applied researchers at US WEST, a major telecommunications company, and the University of Colorado. Motivated by the need to streamline and to add more quantitative power to traditional quality improvement processes, the new approach uses an artificial intelligence (AI) statistical tree growing method that uses customer survey data to identify operations areas where improvements are expected to affect customers most. This AI/statistical method also identifies realistic quantitative targets for improvement and suggests specific strategies (recommended combinations of actions) that are predicted to have high impact. This research, funded in part by the Colorado Advanced Software Institute (CASI) in an effort to stimulate profitable innovations, has resulted in a practical methodology that has been used successfully at US WEST to help set process improvement priorities and to guide resource allocation decisions throughout the company.     

Constraint Programming Based Column Generation for Crew Assignment

Airline crew assignment problems are large-scale optimization problems which can be adequately solved by column generation. The subproblem is typically a so-called constrained shortest path problem and solved by dynamic programming. However, complex airline regulations arising frequently in European airlines cannot be expressed entirely in this framework and limit the use of pure column generation. In this paper, we formulate the subproblem as a constraint satisfaction problem, thus gaining high expressiveness. Each airline regulation is encoded by one or several constraints. An additional constraint which encapsulates a shortest path algorithm for generating columns with negative reduced costs is introduced. This constraint reduces the search space of the subproblem significantly. Resulting domain reductions are propagated to the other constraints which additionally reduces the search space. Numerical results based on data of a large European airline are presented and demonstrate the potential of our approach.     

基于结构方程模型的新医改背景下医疗服务满意度影响因素分析

以新医改背景下医保、医疗、医药的联动改革为背景,利用结构方程模型对医疗服务满意度进行了实证分析.主要结论有:医疗机构在三医中起核心作用,分别反映就医软硬环境的就医感官要素和就医质量要素对医疗服务满意度都有正向直接的影响,通径系数依次为1.988和0.477,价格联动要素和医保制度要素对医疗服务满意度的总效应也为正值,依次为0.647和0.291.研究结果表明:要提升医疗服务满意度一要以医疗服务机构为中心,改善就医环境、提高医疗技术,二要三医联动改革,降低医疗服务费用和价格,三要完善医疗保险制度,提升医疗保险机构的管理效率.     

基于SEM的城市公交服务质量-满意度-忠诚度研究

将城市公交服务质量简化为乘客便利感知质量、乘车环境质量、运营服务质量三个维度,运用结构方程模型(SEM)建立了常规公交乘客服务质量-满意度-忠诚度模型,并结合南昌市实际调查数据,通过服务质量指标因子定量分析各变量对乘客满意度-忠诚度的影响。研究结果表明,乘客便利感知质量、乘车环境质量、运营服务质量对乘客满意度均有直接正向相关性,而对乘客忠诚度则无直接正向相关性;影响城市公交服务质量的重要因素依次是公交路线的换乘便利情况、公交车况、公交卫生状况和公交运行安全性。     

顾客忠诚计划作用机制研究

顾客忠诚计划作为一种重要的关系营销手段,已经越来越多的受到企业界和学术界的重视.基于以往关于忠诚计划的研究,从企业利益到顾客利益视角,提出基于顾客利益的忠诚计划作用机制,并进一步探讨关系价值对顾客忠诚的影响.结果显示关系价值对顾客忠诚的影响则主要是通过计划满意和计划忠诚两个中介变量间接实现的.     

Experimental studies of variable selection strategies based on constraint weights

Variable ordering heuristics that sample information before or during search in order to inform subsequent decisions have shown better performance and greater robustness than standard heuristics. One such strategy, the “weighted degree heuristic,” is based on weighting constraints according to their involvement in failure during search. A more recent approach uses “random probing” with restarting to gain information less subject to sampling bias. To date, these approaches have not been carefully analysed experimentally. In the present work, several important findings are presented, including a better delineation of the class of events that is sampled, an analysis of the importance of informed choices at the beginning of search, and a demonstration that random probing identifies sources of global contention effectively even when these are not clearly demarcated. These experiments show how empirical analysis can clarify subtle issues in the analysis of heuristic procedures for difficult search problems.     

Sharp thresholds for constraint satisfaction problems and homomorphisms

We determine under which conditions certain natural models of random constraint satisfaction problems have sharp thresholds of satisfiability. These models include graph and hypergraph homomorphism, the (d,k,t)‐model, and binary constraint satisfaction problems with domain size three. © 2008 Wiley Periodicals, Inc. Random Struct. Alg., 2008     

中小型民营科技企业员工满意度研究——基于宁波星箭航空航天机械厂的实证分析

随着经济的增长和科技的进步，中小型民营科技企业获得了快速的发展．与此同时，企业内部员工的满意度却呈下降的趋势，人才流动率居高不下．2007年通过对宁波星箭航空航天机械厂的调查，对中小型民营科技企业员工满意度进行了实证分析．结果表明：薪酬激励机制、职业生涯规划、管理层的领导方法、企业文化等因素对员工满意度的影响比较显著．