Optimization and analysis of the profitability of tariff structures with two-part tariffs

Service providers often offer tariff structures with several two-part tariffs that consist of a fixed fee and a usage price, such that consumers may pick the tariff they prefer. Prices of tariffs have significant impacts on service providers’ profit, because they simultaneously influence consumers’ tariff choices and their usage. The number of tariffs also plays an important role, because more tariffs segment the market better but also increase the administrative burden and require more marketing effort. This article presents a mixed-integer nonlinear programming optimization problem to determine profit-maximizing tariffs; compares several heuristic search methods, in particular, the gradient method, stochastic search, and simulated annealing, to solve this problem; analyses the profitability of different tariff structures; and outlines the factors that drive differences in profitability across various tariff structures. The results show that especially for large samples of more than 100 consumers, simulated annealing performs best and deviates only 0.2% from the optimum. Structures with fewer two-part tariffs are generally sufficient, because additional two-part tariffs only negligibly increase service providers’ profit.     

Efficiency and equity in private and public education: A nonparametric comparison

We present a nonparametric approach for (1) efficiency and (2) equity evaluation in education. Firstly, we use a nonparametric (Data Envelopment Analysis) model that is specially tailored to assess educational efficiency at the pupil level. The model accounts for the fact that typically minimal prior structure is available for the behavior (objectives and feasibility set) under evaluation. It allows for uncertainty in the data, while it corrects for exogenous ‘environmental’ characteristics that are specific to each pupil. Secondly, we propose two multidimensional stochastic dominance criteria as naturally complementary aggregation criteria for comparing the performance of different school types (private and public schools). While the first criterion only accounts for efficiency, the second criterion also takes equity into consideration. The model is applied for comparing private (but publicly funded) and public primary schools in Flanders. Our application finds that no school type robustly dominates another type when controlling for the school environment and taking equity into account. More generally, it demonstrates the usefulness of our nonparametric approach, which includes environmental and equity considerations, for obtaining ‘fair’ performance comparisons in the public sector context.     

Evaluation of credit risk based on firm performance

This paper investigates whether productive inefficiency measured as the distance from the industry’s ‘best practice’ frontier is an important ex-ante predictor of business failure. We use samples of French textiles, wood and paper products, computers and R&D companies to obtain efficiency estimates for individual firms in each industry. These efficiency measures are derived from a directional technology distance function constructed empirically using non-parametric data envelopment analysis (DEA) methods. Estimating binary and ordered logit regression models we find that productive efficiency has significant explanatory power in predicting the likelihood of default over and above the effect of standard financial indicators.     

Short-term and long-term competition between providers of shrink-wrap software and software as a service

Software as a service (SaaS) has moved quickly from a peripheral idea to a mainstream phenomenon. By bundling a software product with delivery and maintenance service, SaaS providers can effectively differentiate their products with traditional shrink-wrap software (SWS). This research uses a game theoretical approach to examine short- and long-term competition between SaaS and SWS providers. We analyze the factors that affect equilibrium outcomes, including user implementation costs, SaaS provider’s operation efficiency, and quality improvement over time. Bundling software with service lowers software implementation cost for users, and our results suggest that it increases equilibrium prices. In providing software services, SaaS providers have to incur significant operation cost. In the long run, service operation cost may significantly affect SaaS firm’s ability to improve its software quality.     

Bicriteria efficiency/equity hierarchical location models for public service application

As is often the case in healthcare provision, public services may offer facilities at a hierarchy of levels in different locations, ranging from basic to specialised levels of care. In addition to efficiency objectives, with public services there is the concern of equity of provision when locating new facilities. We present, as a tool-kit for decision makers, a range of discrete hierarchical location models with bicriteria efficiency/equity objectives. These models are for use in location of facilities within hierarchical systems where a fair but efficient hierarchical service is sought. The hierarchical models have as efficiency criteria both p-median and maximal-covering types. These components are combined in a novel manner with appropriate equity objectives to give decision makers a range of choices of scenarios. We illustrate use of the models in a healthcare setting.     

Productive public expenditures, expectation formations and nonlinear dynamics

In this paper, we investigate the dynamic properties of an overlapping generations’ model with capital accumulation and publicly funded inventions under three different expectations: perfect foresight, myopic expectations and adaptive expectations. We show that considering productive public expenditures in the model will increase the dimension of the dynamical system. To study the dynamic behavior of a high-dimensional dynamical system, we focus on the case when the elasticity of publicly funded invention to output is small and approximate the system by using a one-dimensional dynamical system. This approximation method provides an efficient way to rigorously prove the existence of chaos in high-dimensional dynamical systems. We show that when agents are perfectly foresighted, there exists a unique, nontrivial steady state which is a global attractor. Cycles or even chaos may occur under myopic and adaptive expectations when the inter-temporal elasticity of substitution of consumption is large enough. Furthermore, we find that the impact of fiscal policy is sensible to the expectation formation.     

One-stage and two-stage DEA estimation of the effects of contextual variables

Two-stage data envelopment analysis (2-DEA) is commonly used in productive efficiency analysis to estimate the effects of operational conditions and practices on performance. In this method the DEA efficiency estimates are regressed on contextual variables representing the operational conditions. We re-examine the statistical properties of the 2-DEA estimator, and find that it is statistically consistent under more general conditions than earlier studies assume. We further show that the finite sample bias of DEA in the first stage carries over to the second stage regression, causing bias in the estimated coefficients of the contextual variables. This bias is particularly severe when the contextual variables are correlated with inputs. To address this shortcoming, we apply the result that DEA can be formulated as a constrained special case of the convex nonparametric least squares (CNLS) regression. Applying the CNLS formulation, we develop a new semi-nonparametric one-stage estimator for the coefficients of the contextual variables that directly incorporates contextual variables to the standard DEA problem. The proposed method is hence referred to as one-stage DEA (1-DEA). Evidence from Monte Carlo simulations suggests that the new 1-DEA estimator performs systematically better than the conventional 2-DEA estimator both in deterministic and noisy scenarios.     

Is public capital really productive? A methodological reappraisal

We present an evaluation of the main empirical approaches used in the literature to estimate the contribution of public capital stock to growth and private factors’ productivity. Based on a simple stochastic general equilibrium model, built as to reproduce the main long-run relations observed in US post-war historical data, we show that the production function approach may not be reliable to estimate this contribution. Our analysis reveals that this approach largely overestimates the public capital elasticity, given the presence of a common stochastic trend shared by all non-stationary inputs.     

An economic theory of public facilities in space

This paper deals with the determination of the number and locations of facilities in which a public service is made available to consumers. The solutions obtained by planning and voting are characterized and compared for both a benefit taxation, based on consumers' locations, and an income taxation.     

A supply chain model with direct and retail channels

We study a dual channel supply chain in which a manufacturer sells to a retailer as well as to consumers directly. Consumers choose the purchase channel based on price and service qualities. The manufacturer decides the price of the direct channel and the retailer decides both price and order quantity. We develop conditions under which the manufacturer and the retailer share the market in equilibrium. We show that the difference in marginal costs of the two channels plays an important role in determining the existence of dual channels in equilibrium. We also show that demand variability has a major influence on the equilibrium prices and on the manufacturer’s motivation for opening a direct channel. In the case that the manufacturer and the retailer coordinate and follow a centralized decision maker, we show that adding a direct channel will increase the overall profit. Our numerical results show that an increase in retailer’s service quality may increase the manufacturer’s profit in dual channel and a larger range of consumer service sensitivity may benefit both parties in the dual channel. Our results suggest that the manufacturer is likely to be better off in the dual channel than in the single channel when the retailer’s marginal cost is high and the wholesale price, consumer valuation and the demand variability are low.     

Risk-averse order policies with random prices in complete market and retailers’ private information

We consider a retailer who orders products before the price for them becomes known. The price is an outcome of perfect competition in a complete market. Since the demand is price sensitive, the uncertainty in prices induces uncertain profits and associated risks. In this paper we show that if the retailer is risk averse and, as a result, selects a utility function of profit to maximize, then his subjective assessment of future prices is affected by the risk attitude. This, in turn, introduces a bias in retailer’s ordering policies. By considering coordinated pricing and ordering policies we derive a relationship between risk aversion, retailer’s subjective (private) assessment and the market implied, risk neutral forecast. This relationship and the induced bias are then illustrated for two typical operations management strategies which involve either inventory considerations or promotions avoiding accumulation of stocks.     

Investigating and comparing the dynamic patterns of the business value of information technology over time

The long-debated issue of the business value of information technology (IT) to the firm (country) has received a great deal of attention in the literature. But the studies have rarely examined the dynamic patterns of the IT value as measured by the firm’s productive efficiency over time. The objective of this paper is to apply the three-factor constant elasticity of substitution (CES) time-varying stochastic production frontier models and use the same data set as used in several previous studies to investigate the dynamic patterns of IT value over time in connection with the issues of inputs substitution and complement and the productivity paradox. This paper adopts two analytical skills, collective and individual, to analyze the empirical results. Collectively, we find that the dynamic patterns of IT value are closely related to the substitution and complement of three inputs and the IT productivity paradox. Individually, we identify five common dynamic patterns of the IT value measured by productive efficiency and interpret their implications for the productivity paradox as summarized in a two by two matrix of practical applications and strategies. This matrix accounts for four different scenarios of the relationship between the average productive efficiency and the IT productivity paradox, illustrates some practical applications by the analytical results, and provides some business insights and managerial strategies for IT decision makers and PO/IS managers. This represents a new contribution to the understanding of the dynamic influence of IT investments upon the value of IT over time.     

Data envelopment analysis for environmental assessment: Comparison between public and private ownership in petroleum industry

Environmental assessment recently becomes a major policy issue in the world. This study discusses how to apply Data Envelopment Analysis (DEA) for environmental assessment. An important feature of the DEA environmental assessment is that it needs to classify outputs into desirable (good) and undesirable (bad) outputs because private and public entities often produce not only desirable outputs but also undesirable outputs as a result of their production activities. This study proposes the three types of unification for DEA environmental assessment by using non-radial DEA models. The first unification considers both an increase and a decrease in the input vector along with a decrease in the direction vector of undesirable outputs. This type of unification measures “unified efficiency”. The second unification considers a decrease in an input vector along with a decrease in the vector of undesirable outputs. This type of unification is referred to as “natural disposability” and measures “unified efficiency under natural disposability”. The third unification considers an increase in an input vector but a decrease in the vector of undesirable outputs. This type of unification is referred to as “managerial disposability” and measures “unified efficiency under managerial disposability”. All the unifications increase the vector of desirable outputs. To document their practical implications, this study has applied the proposed approach to compare the performance of national oil firms with that of international oil firms. This study identifies two important findings on the petroleum industry. One of the two findings is that national oil companies under public ownership outperform international oil companies under private ownership in terms of unified (operational and environmental) efficiency and unified efficiency under natural disposability. However, the performance of international oil companies exhibits an increasing trend in unified efficiency. The other finding is that national oil companies need to satisfy the environmental standard of its own country while international oil companies need to satisfy the international standard that is more restricted than the national standards. As a consequence, international oil companies outperform national oil companies in terms of unified efficiency under managerial disposability.     

Make-or-buy service capacity decision in a supply chain providing after-sales service

We consider a supply chain comprising a manufacturer and a retailer. The manufacturer supplies a product to the retailer, while the retailer sells the product bundled with after-sales service to consumers in a fully competitive market. The sales volume is affected by the retailer’s service-level commitment. The retailer can build service capacity in-house at a deterministic price before service demand is realized, or buy the service from an outsourcing market at an uncertain price after service demand realization. We find that the outsourcing market encourages the retailer to make a higher level of service commitment, while prompting the manufacturer to reduce the wholesale price, resulting in more demand realization. We analyze how the expected cost of the service in the outsourcing market and the retailer’s risk attitude affect the decisions of both parties. We derive the conditions under which the retailer is willing to build service capacity in-house and under which it will buy the service from the outsourcing market. Moreover, we find that the manufacturer’s sharing with the retailer the cost to build service capacity improves the profits of both parties.     

Incentive regulation and the change in productive efficiency of local exchange carriers

Incentive regulation is now an important regulatory tool in the telecommunications industry in the United States. The issue that is explored here is whether incentive regulation in the form of a price cap for interstate access service to local loops has resulted in an increase in productive efficiency. The methodology for measuring the effects of incentive regulation on productive efficiency is data envelopment analysis (DEA). The results of empirically implementing the DEA approach indicate that most local exchange carriers (LECs) were technically efficient over the 1988–1998 period. Three LECs, however, consistently demonstrate scale inefficiency while two LECs show continued improvement in scale efficiency, attaining optimal scale efficiency by 1998. Finally, in the aggregate, there is a small, but clearly identifiable, improvement in aggrega LECs' technical efficiency (TE) between 1988 and 1998. This sort of improvement is precisely what incentive regulation in the form of price caps was designed to promote.     

A multicriteria approach to the location of public facilities

We argue that practical problems involving the location of public facilities are really multicriteria problems, and ought to be modeled as much. The general criteria are those of cost and service, but there exist several distinct criteria in each of those two categories. For the first category, fixed investment cost, fixed operating cost, variable operating cost, total operating cost, and total discounted cost are all reasonable criteria to consider. In terms of service, both demand served and response time (or distance traveled) are appropriate criteria, either agglomerated or considered on the basis of the individual clients. In this paper we treat such multicriteria questions in the framework of a model for selecting a subset of M sites at which to establish public facilities in order to serve client groups located at N distinct points. We show that for some combinations of specific criteria, parametric solutions of a generalized assignment problem (GAP) will yield all efficient solution. In most other cases the efficient solutions can be found through parametric solution of a GAP with additional constraints of a type which can be incorporated into an existing algorithm for the GAP. Rather than attempting to find all efficient solutions, however, we advocate an interactive approach to the resolution of multicriteria location problems and elaborate on a specific interactive algorithm for multicriteria optimization which for the present model solves a finite sequence of GAP's or GAP-type problems. Finally, some similar aspects of private sector location problems are discussed.     

Selfish routing in public services

It is well observed that individual behaviour can have an effect on the efficiency of queueing systems. The impact of this behaviour on the economic efficiency of public services is considered in this paper where we present results concerning the congestion related implications of decisions made by individuals when choosing between facilities. The work presented has important managerial implications at a public policy level when considering the effect of allowing individuals to choose between providers. We show that in general the introduction of choice in an already inefficient system will not have a negative effect. Introducing choice in a system that copes with demand will have a negative effect.     

A Bayesian approach to the triage problem with imperfect classification

A collection of jobs (or customers, or patients) wait impatiently for service. Each has a random lifetime during which it is available for service. Should this lifetime expire before its service starts then it leaves unserved. Limited resources mean that it is only possible to serve one job at a time. We wish to schedule the jobs for service to maximise the total number served. In support of this objective all jobs are subject to an initial triage, namely an assessment of both their urgency and of their service requirement. This assessment is subject to error. We take a Bayesian approach to the uncertainty generated by error prone triage and discuss the design of heuristic policies for scheduling jobs for service to maximise the Bayes’ return (mean number of jobs served). We identify problem features for which a high price is paid in number of services lost for poor initial triage and for which improvements in initial job assessment yield significant improvements in service outcomes. An analytical upper bound for the cost of imperfect classification is developed for exponentially distributed lifetime cases.     

Optimizing referral reward programs under impression management considerations

We examine referral reward programs (RRP) that are intended for a service firm to encourage its current customers (inductors) to entice their friends (inductees) to purchase the firm’s service. By considering the interplay among the firm, the inductor, and the inductee, we solve a “nested” Stackelberg game so as to determine the optimal RRP in equilibrium. We determine the conditions under which it is optimal for the firm to reward the inductor only, reward the inductee only, or reward both. Also, our results suggest that RRP dominates direct marketing when the firm’s current market penetration or the inductor’s referral effectiveness is sufficiently high. We then extend our model to incorporate certain key impression management factors: the inductor’s intrinsic reward of making a positive impression by being seen as helping a friend, the inductor’s concerns about creating a negative impression when making an incentivized referral, and the inductee’s impression of the inductor’s credibility when an incentive is involved. In the presence of these impression management factors, we show that the firm should reward the inductee more and the inductor less. Under certain conditions, it is optimal for the firm to reward neither the inductor nor the inductee so that the optimal RRP relies purely on unincentivized word of mouth.     

QoS commitment between vertically integrated autonomous systems

Vertically integrated autonomous systems bargain to provide quality of service guarantees and revenue sharing. Depending on the perceived quality of service and access price, consumers determine whether they subscribe to the access provider’s service. Four types of contracts are compared: (i) best effort, (ii) bilateral bargaining, (iii) cascade negotiations and (iv) grand coalition cooperation; the impact of the consumers’ QoS sensitivity parameter and power relation are tested for each contract. Assuming that the consumers’ quality of service sensitivity parameter is unknown and might evolve dynamically due to error judgement, word-of-mouth effect or competition pressure, a learning algorithm is detailed and implemented by each integrated autonomous systems under asymmetrical information. Its convergence and the influence of bias introduction by the most informed autonomous system is analyzed.