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1.
带有回报计划的动态客户关系管理模型及实验应用分析   总被引:1,自引:0,他引:1  
在客户最大化效用及公司最大化CLV的动态环境下。对所提的带有回报计划的动态客户关系管理模型用于某超市的客户数据库中,发现模型的结果对这类客户是适用的。并给出了不同的客户状态空间对应的有效营销组合策略。结果表明:合适的回报计划可以促进客户的购买、提高公司的利润及缓解价格竞争。回报极限应该比客户的平均购买水平偏高,回报率应该与回报极限的改变方向一致。计划的时间范围应定在一年左右比较合适。对于累积购买水平较高的客户一般不邮寄商品信息。在回报计划的初期与末期不用打折。中期对那些购买次数很少的客户可以实行相应的降价策略。  相似文献   

2.
通过文献回顾、专家访谈和问卷调查,确定了8种对消费者寿险购买行为有重要影响的个体态度变量。根据在全国10个城市进行问卷调查所获得的态度变量和人口统计学变量数据,采用判别分析和Logistic回归的方法分别建立了消费者寿险购买行为的预测模型。对模型的评价表明,2个模型都有较好的预测精度;若将两个模型的联合应用,能取得更好的预测效果,对寿险营销管理具有重要的参考价值。  相似文献   

3.
从多阶段、延迟回报的角度来看待CRM中的决策优化问题。以KDD98数据集为例,将邮寄序贯决策定义为一个部分可观察马尔可夫决策模型(POMDP)。提出了模型参数估计的EM算法并用MATLAB实现;用模型对数似然值、BIC统计量选择最佳模型;用向前一步预测对模型进行检验;用Incremental prune算法对模型求解。实证结果表明,POMDP模型可以很好的捕捉客户购买行为的动态变化,对客户的购买有很好的预测效果。在此基础上,说明了如何使用该模型以客户终生价值最大化为目标优化直邮策略。  相似文献   

4.
信任和感知风险对消费者网络购买意愿的实证研究   总被引:5,自引:0,他引:5  
网络购物作为一种新的营销渠道,为消费者提供丰富的商品信息和个性化服务,允许消费者随时随地进行购物。但相对我国数量巨大的网民而言,网络购物的使用率还很低。感知风险和信任缺失被认为是阻碍网络购物发展的主要因素。基于感知价值模型,构建了消费者网络购买意愿影响因素的概念模型。并采用线上问卷的方法获得中国网络消费者的调研数据,使用结构方程模型分析了信任、感知风险和感知收益等变量对网络购买态度和意愿的影响,验证了提出的基本假说。同时对比分析有无购物经验的消费者在感知风险、网络购买意愿等方面的差别,研究结果表明,有购物经验的消费者在进行网络购物时比较看重感知收益,而对于潜在的消费者来说,感知风险是影响其购买态度和意愿的重要因素。  相似文献   

5.
随着网上零售业快速发展,如何提高网络消费者购买意愿已成为人们关注的焦点。论文运用感知价值理论分析了网络消费者购买意愿影响因素,提出了影响网络消费者购买意愿的重要研究假设,构建了网络消费者购买意愿假设模型,采用结构方程模型方法对样本数据进行了定量研究。研究结果揭示了网络消费者的风险态度通过感知利益和感知风险对感知价值的间接影响,而感知价值与购买意愿显著正相关。最后,论文对研究结果进行了讨论,提出了促进我国网上零售业发展的建议.  相似文献   

6.
分析和研究消费者对再制造产品的认知程度及购买行为将有助于生产者进行决策.本研究通过在校大学生关于再制造产品的实际调查数据,运用描述性统计分析和Logistic计量模型分析,深入研究了大学生消费者对再制造产品的认知程度及其购买行为,并分别从消费者和产品两个角度对影响消费者购买行为的因素进行了研究,得出相关结论并提出了相关建议.  相似文献   

7.
研究的主要内容围绕着顾客资产驱动因素及同辈影响对青少年消费者购买意向和实际购买行为的影响展开.在文献综述的基础上,以运动品牌为例,分析价值资产、品牌资产、关系资产以及同辈影响对于青少年消费者购买意向的影响.实证研究表明,同辈影响对于青少年消费者购买意向有着非常显著的影响,同辈群体的炫耀、谈论与推荐行为越多,则青少年消费者的购买意向越强烈.与此同时,购买意向对于实际购买行为的影响虽是正向且显著地,但受到购买惯性的影响而减弱.结论一定程度上从统计上论证了青少年消费者的购买特点,同时也为运动品牌的青少年产品营销活动提供了参考依据.  相似文献   

8.
投资活动在给投资者带来利益的同时也伴随着风险,因此,如何确定影响投资者风险承受能力的主要因素以及如何建立统计模型区分不同风险承受能力的客户就显得十分重要。本文结合定性分析及定量分析两种研究方法对此问题进行了讨论,结果表明投资者的过去与目前的投资行为,对待投资及储蓄的态度,以及本身的工资水平等因素都是影响投资风险承受能力的显著变量。应用这些变量建立的统计模型可以准确预测(约70%)客户的投资风险承受能力。该研究为银行分析其客户投资风险承受能力提供了一个简单有效的参考模式。  相似文献   

9.
考虑消费者预期后悔因素,在分别提供新型、旧型产品的两个企业构成的市场中,建立了企业产品推介策略模型,分析了预期后悔对企业的产品推介和定价策略及利润的影响。消费者购买新产品后实际效用低于旧产品则产生转换后悔,购买旧产品后实际效用低于新产品则产生重复购买后悔。结果表明:消费者对转换后悔的厌恶程度越大,新企业的产品推介投资越多,两个企业的价格和利润越小,而重复购买后悔厌恶时的结论则相反。相比无后悔因素的情况,转换后悔和重复购买后悔的存在分别损害和增加两个企业的利润,后悔因素对新企业利润的影响比旧企业更大。此外,转换后悔的存在会促使新企业增加产品推介投资,而重复购买后悔的存在则导致相反结论。  相似文献   

10.
建立了描述消费者与带掺假行为的在线零售商之间相互博弈的双层规划模型,其中消费者为领导者,在线零售商为随从者.消费者预防在线销售掺假行为的两种策略是进行商品品质检查和采用延期付款,在线零售商则依据消费者的预防策略决定是否销售掺假商品.根据消费者和在线零售商的可能采用的策略,对模型分四种情形展开分析与讨论,并分别在不同情形下得到了消费者与在线零售商的最优决策.结果表明,消费者延期付款的最优时间和进行商品品质检查能有效遏制在线零售商掺假行为.  相似文献   

11.
尽管顾客忠诚计划已作为一种关系营销手段在企业中得到了广泛的应用,但却很少有研究关注如何利用忠诚计划收集的顾客交易数据对会员顾客进行价值识别和细分.基于RFM模型及聚类分析方法,提供了一种对忠诚计划会员顾客进行价值识别与细分的方法,并利用一家购物中心的会员顾客交易数据对该方法进行了实证分析.结果表明该方法不仅从统计意义上可以区分开具有差异的会员顾客群体,而且从管理意义上也可找出不同顾客群体间的差异特征,从而为企业针对差异化的顾客实现服务及产品的定制化和差异化提供了理论基础和方法.  相似文献   

12.
We study a network airline revenue management problem with discrete customer choice behavior. We discuss a choice model based on the concept of preference orders, in which customers can be grouped according to a list of options in decreasing order of preference. If a customer’s preferred option is not available, the customer moves to the next choice on the list with some probability. If that option is not available, the customer moves to the third choice on the list with some probability, and so forth until either the customer has no other choice but to leave or his/her request is accepted. Using this choice model as an input, we propose some mathematical programs to determine seat allocations. We also propose a post-optimization heuristic to refine the allocation suggested by the optimization model. Simulation results are presented to illustrate the effectiveness of our method, including comparisons with other models.  相似文献   

13.
The supermarket model has been an important mathematical tool in the study of resource management in large-scale networks by means of some advantages, such as, simple operations, quick reaction, real-time management and control and so on. It is widely applied in internet of things, cloud computing, cloud manufacturing, big data, transportation, health care and other important practical fields. Up to now, analysis of the asymmetric supermarket models is an increasingly interesting topic in this area.   In this paper, we analyze an asymmetric supermarket model. Because the M servers are different from each other, the routine selection policies of each customer become to have a complex structure, where not only are the routine selection policies related to the different queue lengths and the different service speeds among the M servers, but they are also related to the customer's preference for the M servers. For this, we set up several useful routine selection policies in terms of the decision-making methods. Based on this, we provide the Markov reward processes of the asymmetric supermarket model and establish the associated functional reward equations, give a useful value iterative algorithm for solving the functional reward equations, obtain a criterion of performance evaluation in the asymmetric supermarket model through a double-direction optimization, and show that the sequence of iterative reward functions is monotone and the value iterative algorithm is convergent. This paper provides new and useful highlight on understanding how the asymmetric supermarket model is applied to resource management and control in large-scale networks both from the objective conditions and from the subjective behavior. At the same time, the methodology and main results of this paper give some basic theory and techniques in the study of asymmetric supermarket models for the first time.  相似文献   

14.
This paper considers a new class of stochastic resource allocation problems that requires simultaneously determining the customers that a capacitated resource must serve and the stock levels of multiple items that may be used in meeting these customers’ demands. Our model considers a reward (revenue) for serving each assigned customer, a variable cost for allocating each item to the resource, and a shortage cost for each unit of unsatisfied customer demand in a single-period context. The model maximizes the expected profit resulting from the assignment of customers and items to the resource while obeying the resource capacity constraint. We provide an exact solution method for this mixed integer nonlinear optimization problem using a Generalized Benders Decomposition approach. This decomposition approach uses Lagrangian relaxation to solve a constrained multi-item newsvendor subproblem and uses CPLEX to solve a mixed-integer linear master problem. We generate Benders cuts for the master problem by obtaining a series of subgradients of the subproblem’s convex objective function. In addition, we present a family of heuristic solution approaches and compare our methods with several MINLP (Mixed-Integer Nonlinear Programming) commercial solvers in order to benchmark their efficiency and quality.  相似文献   

15.
The advancement of Internet technology has enabled new formats for selling products in the B2C online auctions. At present, on the major online auction sites, there exist three popular selling formats, namely, the posted price, pure auction and buy-price auction formats. It is an important decision problem for a firm to select the most profitable format to sell its products through the Internet. The customer behavior is of course a crucial element of the decision process. To the best of our knowledge, most models available today assume that customers are perfectly rational. To better understand the decision process, in this paper, we incorporate the concept of bounded rationality into consideration. We first present a “behavior choice function” to characterize the behavior of the customers with bounded rationality. Then corresponding to each selling format, we construct a revenue model based on the bounded rationality for analysis. Finally, we conduct some elaborate computational experiments to investigate the performance of each revenue model for developing new managerial insights. Our computational results clearly demonstrate how the bounded rationality of customer behavior affects the choice of a preferable selling format for a B2C firm in an online auction.  相似文献   

16.
Measuring the efficiency of decision making units   总被引:32,自引:0,他引:32  
A nonlinear (nonconvex) programming model provides a new definition of efficiency for use in evaluating activities of not-for-profit entities participating in public programs. A scalar measure of the efficiency of each participating unit is thereby provided, along with methods for objectively determining weights by reference to the observational data for the multiple outputs and multiple inputs that characterize such programs. Equivalences are established to ordinary linear programming models for effecting computations. The duals to these linear programming models provide a new way for estimating extremal relations from observational data. Connections between engineering and economic approaches to efficiency are delineated along with new interpretations and ways of using them in evaluating and controlling managerial behavior in public programs.  相似文献   

17.
以银行业为背景,以顾客关系感知中的满意和信任为中介变量,建立企业形象、转换成本和服务质量三个典型营销要素影响顾客忠诚意向和忠诚行为的概念模型,并进行了实证检验.研究发现:企业形象、服务质量和转换成本会显著影响顾客忠诚行为,其中服务质量影响最大;顾客满意在企业形象和服务质量对顾客忠诚行为的影响中有不完全中介作用;信任在服务质量对顾客忠诚行为的影响中也有不完全中介作用.此外,顾客忠诚意向是营销要素影响顾客忠诚行为的重要中介变量.  相似文献   

18.
One of the major challenges associated with the measurement of customer lifetime value is selecting an appropriate model for predicting customer future transactions. Among such models, the Pareto/negative binomial distribution (Pareto/NBD) is the most prevalent in noncontractual relationships characterized by latent customer defections; ie, defections are not observed by the firm when they happen. However, this model and its applications have some shortcomings. Firstly, a methodological shortcoming is that the Pareto/NBD, like all lifetime transaction models based on statistical distributions, assumes that the number of transactions by a customer follows a Poisson distribution. However, many applications have an empirical distribution that does not fit a Poisson model. Secondly, a computational concern is that the implementation of Pareto/NBD model presents some estimation challenges specifically related to the numerous evaluation of the Gaussian hypergeometric function. Finally, the model provides 4 parameters as output, which is insufficient to link the individual purchasing behavior to socio‐demographic information and to predict the behavior of new customers. In this paper, we model a customer's lifetime transactions using the Conway‐Maxwell‐Poisson distribution, which is a generalization of the Poisson distribution, offering more flexibility and a better fit to real‐world discrete data. To estimate parameters, we propose a Markov chain Monte Carlo algorithm, which is easy to implement. Use of this Bayesian paradigm provides individual customer estimates, which help link purchase behavior to socio‐demographic characteristics and an opportunity to target individual customers.  相似文献   

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