A study of high-level managerial decision processes, with implications for MCDM research

We study six real-world major strategic decisions and discuss the role that analytic Multiple Criteria Decision Making (MCDM) models could play in helping decision makers structure and solve such problems. We have interviewed successful and well-educated managers who had access to quantitative decision models, but did not use them as part of their decision process. Our approach is a clinical one that takes a close look at the decision processes. We believe that the normative MCDM framework is oversimplified and does not always fit well with complex, real-world organizational decision processes. This may be one reason why decision tools are not used more widely for solving high-level decision problems. We believe that it would be worthwhile to revise some of the MCDM mainstream postulates and practices to make existing models and tools more suitable for practical purposes. The MCDM mainstream research has until today focused on the choice among alternatives. One should realize that MCDM models could also be used in creating alternatives, in assessing the importance of criteria, in providing the decision makers with “post-commitment support”, and as part of a devil's advocate approach.     

Learning multicriteria classification models from examples: Decision rules in continuous space

The classification problem statement of multicriteria decision analysis is to model the classification of the alternatives/actions according to the decision maker's preferences. These models are based on outranking relations, utility functions or (linear) discriminant functions. Model parameters can be given explicitly or learnt from a preclassified set of alternatives/actions.In this paper we propose a novel approach, the Continuous Decision (CD) method, to learn parameters of a discriminant function, and we also introduce its extension, the Continuous Decision Tree (CDT) method, which describes the classification more accurately.The proposed methods are results of integration of Machine Learning methods in Decision Analysis. From a Machine Learning point of view, the CDT method can be considered as an extension of the C4.5 decision tree building algorithm that handles only numeric criteria but applies more complex tests in the inner nodes of the tree. For the sake of easier interpretation, the decision trees are transformed to rules.     

Aggregation of utility-based individual preferences for group decision-making

Multi-attribute utility theory (MAUT) elicits an individual decision maker’s preferences for single attributes and develops a utility function by mathematics formulation to add up the preferences of the entire set of attributes when assessing alternatives. A common aggregation method of MAUT for group decisions is the simple additive weighting (SAW) method, which does not consider the different preferential levels and preferential ranks for individual decision makers’ assessments of alternatives in a decision group, and thus seems too intuitive in achieving the consensus and commitment for group decision aggregation. In this paper, the preferential differences denoting the preference degrees among different alternatives and preferential priorities denoting the favorite ranking of the alternatives for each decision maker are both considered and aggregated to construct the utility discriminative values for assessing alternatives in a decision group. A comparative analysis is performed to compare the proposed approach to the SAW model, and a satisfaction index is used to investigate the satisfaction levels of the final two resulting group decisions. In addition, a feedback interview is conducted to understand the subjective perceptions of decision makers while examining the results obtained from these two approaches for the second practical case. Both investigation results show that the proposed approach is able to achieve a more satisfying and agreeable group decision than that of the SAW method.     

Multi-criteria semantic dominance: A linguistic decision aiding technique based on incomplete preference information

A linguistic decision aiding technique for multi-criteria decision is presented. We define a relation between alternatives as multi-criteria semantic dominance (MCSD). It adopts the similar ideal of the stochastic dominance by utilizing the partial information of the decision maker’s preference, which is only ordinal or partially cardinal. The MCSD rules based on three typical types of semanteme functions are introduced and proven. By using these rules, all the alternatives under consideration are divided into two mutually exclusive sets called efficient set and inefficient set. The decision maker who has such a semanteme function will never choose the alternative from the corresponding inefficient set as the optimal one. In such a way, when we analyze the linguistic decision information, the inherent fuzziness of preference can be handled and several controversial operations of the linguistic terms can be avoided. An example is also provided to illustrate the procedure of the proposed method.     

A chi-square method for obtaining a priority vector from multiplicative and fuzzy preference relations

Decision makers (DMs)’ preferences on decision alternatives are often characterized by multiplicative or fuzzy preference relations. This paper proposes a chi-square method (CSM) for obtaining a priority vector from multiplicative and fuzzy preference relations. The proposed CSM can be used to obtain a priority vector from either a multiplicative preference relation (i.e. a pairwise comparison matrix) or a fuzzy preference relation or a group of multiplicative preference relations or a group of fuzzy preference relations or their mixtures. Theorems and algorithm about the CSM are developed. Three numerical examples are examined to illustrate the applications of the CSM and its advantages.     

A flexible framework for Group Decision Support: WINGDSS version 3.0

A flexible framework for Group Decision Support on PCs in Microsoft Windows environment is presented. WINGDSS does not replace human judgment but highly supports the entire process of decision making, from problem structuring to post-decision analysis. The latest version of WINGDSS is a modular, open system with a dynamical connection to relational databases, an interpreter for defining problem specific evaluation procedures, a lot of interactive features from setting up the tree of criteria until the sensitivity analysis on individual/group ranking. By providing tools for recursively redefining the decision problem, WINGDSS helps the decision makers in achieving a result satisfactory to the whole group.Research supported in part by the Hungarian Foundation for Scientific Research, Grant No. 2568 and by the Hungarian National Committee for Technical Research and Development, Grant No. 93-97-67-0553.     

The impact of DSS use and information load on errors and decision quality

This paper uses a laboratory experiment to examine the effect of DSS use on the decision maker’s error patterns and decision quality. The DSS used in our experiments is the widely used Expert Choice (EC) implementation of the Analytic Hierarchy Process. Perhaps surprisingly, our experiments do not provide general support for the often tacit assumption that the use of a DSS such as EC improves decision quality. Rather, we find that, whereas a DSS can help decision makers develop a better understanding of the essence of a decision problem and can reduce logical error (especially if the information load is high), it is also susceptible to introducing accidental effects such as mechanical errors. In some cases, as in our study, the accidental errors may outweigh the benefits of using a DSS, leading to lower quality decisions.     

Multiple criteria group decision-making with generalized interval-valued fuzzy numbers based on signed distances and incomplete weights

Decision-making information provided by decision makers is often imprecise or uncertain, due to lack of data, time pressure, or the decision makers’ limited attention and information-processing capabilities. Interval-valued fuzzy sets are associated with greater imprecision and more ambiguity than are ordinary fuzzy sets. For these reasons, this paper presents a signed distance-based method for handling fuzzy multiple-criteria group decision-making problems in which individual assessments are provided as generalized interval-valued trapezoidal fuzzy numbers, and the information about criterion weights are not precisely but partially known. First, concerning the relative importance of decision makers and the group consensus of fuzzy opinions, all individual decision opinions were aggregated into group opinions using a hybrid average with weighted averaging and signed distance-based ordered weighted averaging operations. Next, considering a decision situation with incomplete weight information of criteria, an integrated programming model was developed to estimate criterion weights and to order the priorities of various alternatives based on signed distances. In addition, several deviation variables were introduced to mitigate the effect of inconsistent evaluations on the importance of criteria. Finally, the feasibility of the proposed method is illustrated by a numerical example of a multi-criteria supplier selection problem. Furthermore, a comparative analysis with other methods was conducted to validate the effectiveness and applicability of the proposed methodology.     

Do forecasts expressed as prediction intervals improve production planning decisions?

A number of studies have shown that providing point forecasts to decision makers can lead to improved production planning decisions. However, point forecasts do not convey information about the level of uncertainty that is associated with forecasts. In theory, the provision of prediction intervals, in addition to point forecasts, should therefore lead to further enhancements in decision quality. To test whether this is the case in practice, participants in an experiment were asked to decide on the production levels that were needed to meet the following week’s demand for a series of products. Either underproduction cost twice as much per unit as overproduction or vice versa. The participants were supplied with either a point forecast, a 50% prediction interval, or a 95% prediction interval for the following week’s demand. The prediction intervals did not improve the quality of the decisions and also reduced the propensity of the decision makers to respond appropriately to the asymmetry in the loss function. A simple heuristic is suggested to allow people to make more effective use of prediction intervals. It is found that applying this heuristic to 85% prediction intervals would lead to nearly optimal decisions.     

A fuzzy ranking method with range reduction techniques

For ranking alternatives based on pairwise comparisons, current analytic hierarchy process (AHP) methods are difficult to use to generate useful information to assist decision makers in specifying their preferences. This study proposes a novel method incorporating fuzzy preferences and range reduction techniques. Modified from the concept of data envelopment analysis (DEA), the proposed approach is not only capable of treating incomplete preference matrices but also provides reasonable ranges to help decision makers to rank decision alternatives confidently.     

Verbal ordinal classification with multicriteria decision aiding

Professionals in neuropsychology usually perform diagnoses of patients’ behaviour in a verbal rather than in a numerical form. This fact generates interest in decision support systems that process verbal data. It also motivates us to develop methods for the classification of such data. In this paper, we describe ways of aiding classification of a discrete set of objects, evaluated on set of criteria that may have verbal estimations, into ordered decision classes. In some situations, there is no explicit additional information available, while in others it is possible to order the criteria lexicographically. We consider both of these cases. The proposed Dichotomic Classification (DC) method is based on the principles of Verbal Decision Analysis (VDA). Verbal Decision Analysis methods are especially helpful when verbal data, in criteria values, are to be handled. When compared to the previously developed Verbal Decision Analysis classification methods, Dichotomic Classification method performs better on the same data sets and is able to cope with larger sizes of the object sets to be classified. We present an interactive classification procedure, estimate the effectiveness and computational complexity of the new method and compare it to one of the previously developed Verbal Decision Analysis methods. The developed and studied methods are implemented in the framework of a decision support system, and the results of testing on artificial sets of data are reported.     

Fuzzy AHP中的一种加权群体决策方法

考虑在一些群体决策问题中,由于决策者个人的经验、才知、权力等因素的不同,因而拥有不同决策权重的情况,提出Fuzzy环境中层次分析法的一种加权群体决策模型,同时还给出由Fuzzy判断矩阵计算被比较元素的Fuzzy排序权重的几种方法,并给出一个应用该群体决策模型的例子。     

Self-consistency of decision rules for group decision making

The author treats, in this paper, a group of decision makers, where each of them already has preference on a given set of alternatives but the group as a whole does not have a decision rule to make their group decision, yet. Then, the author examines which decision rules are appropriate. As a criterion of “appropriateness” the author proposes the concepts of self-consistency and universal self-consistency of decision rules. Examining the existence of universally self-consistent decision rules in two cases: (1) decision situations with three decision makers and two alternatives, and (2) those with three decision makers and three alternatives, the author has found that all decision rules are universally self-consistent in the case (1), whereas all universally self-consistent decision rules have one and just one vetoer in the essential cases in (2). The result in the case (2) implies incompatibility of universal self-consistency with symmetry. An example of applications of the concept of self-consistency to a bankruptcy problem is also provided in this paper, where compatibility of self-consistency with symmetry in a particular decision situation is shown.     

From decision theory to decision aiding methodology

The paper presents the author’s partial and personal historical reconstruction of how decision theory is evolving to a decision aiding methodology. The presentation shows mainly how “alternative” approaches to classic decision theory evolved. In the paper it is claimed that all such decision “theories” share a common methodological feature, which is the use of formal and abstract languages as well as of a model of rationality. Different decision aiding approaches can thus be defined, depending on the origin of the model of rationality used in the decision aiding process. The concept of decision aiding process is then introduced and analysed. The paper’s ultimate claim is that all such decision aiding approaches can be seen as part of a decision aiding methodology.     

基于双风险因子调整的剩余收益经营与投资最优决策模型

一般来说,公司净资产基于投向可以分为净经营性资产和净金融性资产。这两种净资产所面临的风险属性是不同的,净经营性资产承担的是经营性风险,而净金融性资产承担的则是金融性风险。作为公司多元化经营的决策者,在公司净资产一定的情况下,如何合理分配经营性投资与金融性投资间的比例并作出最优的投资决策,以达到公司价值最大化？本文基于一般形式的三阶段剩余收益模型,根据净经营性资产具有经营风险,净金融性资产则具有金融风险的风险识别与判断,从理论上构建出双风险因子调整的剩余收益经营与投资决策模型(Operation and Investment Decision Model of Dual-risks RIM, OIDM-DRRIM)。同时,利用中国资本市场1997年到2014年的经验数据进行实证检验,研究结果表明,所构建的OIDM-DRRIM具有非常好的适用性,公司经营决策者可以根据该模型计算出净经营性资产和净金融性资产之间的最优分配比例,进而作出使公司价值最大化的经营与投资决策。     

A synergy of multicriteria techniques to assess additive value models

The assessment of additive value functions in Multicriteria Decision Aid (MCDA) has to face issues of legitimacy and technical difficulties when real decision makers are involved. This paper presents a synergy of three complementary techniques to assess additive models on the whole criteria space. The synergy includes a revised MACBETH technique, the standard MAUT trade-off analysis and UTA-based methods for the assessment of both the marginal value functions and the weighting factors. The paper uses a set of original robustness measures and rules associated with revised MACBETH and UTA in order to manage multiple linear programming solutions and to extract robust conclusions from them. Finally, to illustrate the methods’ synergy, an application example is presented, dealing with the planning of metro extension lines.     

Robust multi-criteria ranking with additive value models and holistic pair-wise preference statements

We consider a problem of ranking alternatives based on their deterministic performance evaluations on multiple criteria. We apply additive value theory and assume the Decision Maker’s (DM) preferences to be representable with general additive monotone value functions. The DM provides indirect preference information in form of pair-wise comparisons of reference alternatives, and we use this to derive the set of compatible value functions. Then, this set is analyzed to describe (1) the possible and necessary preference relations, (2) probabilities of the possible relations, (3) ranges of ranks the alternatives may obtain, and (4) the distributions of these ranks. Our work combines previous results from Robust Ordinal Regression, Extreme Ranking Analysis and Stochastic Multicriteria Acceptability Analysis under a unified decision support framework. We show how the four different results complement each other, discuss extensions of the main proposal, and demonstrate practical use of the approach by considering a problem of ranking 20 European countries in terms of 4 criteria reflecting the quality of their universities.     

Developing a straightforward approach for group decision making based on determining weights of decision makers

Group decision making is an active area of research within multiple attribute decision making. This paper assumes that all the decision makers (DMs) are not equally qualified to contribute equitably to the decision process. The aim of this paper is to develop an approach to determine weights of DMs, in which the decision information on alternatives with respect to attributes, provided by each DM, is represented in the form of interval data. We define the average of all individual decisions as the positive ideal decision (PID), and the maximum separation from PID as the negative ideal decision, which are characterized by a matrix, respectively. The weight of each DM is determined according to the Euclidean distances between the individual decision and ideal decisions. By using the obtained weights of DMs, all individual decisions are aggregated into a collective decision. Then the alternatives is ranked based on the collective decision. Meanwhile, this paper also gives a humanized decision method by using an optimistic coefficient, which is used in adjusting the relative importance between profit and risk. Finally, we give an example to illustrate the developed approach.     

A multiple decision trees architecture for medical diagnosis: The differentiation of opening snap, second heart sound split and third heart sound

In this paper a Decision Support System Architecture is proposed for the heart sound diagnosis problem, and in general for complex medical diagnosis problems. It is based on the division of a complex diagnostic problem into simpler sub-problems; each of them is handled by a specialized decision tree. This Multiple Decision Trees Architecture in general consists of a network of detection decision trees and arbitration decision trees, and can also incorporate other classification methods as well (e.g. patterns recognition, neural networks, etc.). The initial motivation for developing this Multiple Decision Trees Architecture has been the problem of differentiation among Opening Snap (OS), 2nd Heart Sound Split (A2_P2), and 3rd Heart Sound (S3), which is a crucial and at the same time difficult and complicated part of the heart sound diagnosis problem. The Multiple Decision Tree Architecture developed for the above diagnosis/differentiation problem has been tested with real heart sound signals, and its performance and generalisation capabilities were found to be higher than the previous traditional architectures.Mathematics Subject Classification (2000): 68U35D. Koutsouris: The authors would like to thank the clinician Dr D.E. Skarpalezos for his clinical support, Dr G. Koundourakis, and Neurosoft S.A. for their support and provision of Envisioner, a data-mining tool that was used to execute algorithms related to the Decision Trees.