具有负顾客和抢占反馈的M/G/1随机休假排队系统

本文研究了具有负顾客和抢占反馈机制的非空竭服务随机休假的M/G/1排队系统.正顾客以某种概率抢占和反馈.负顾客移除一个正在接受服务的正顾客.通过构造一个具有吸收态的马尔可夫链求得了系统稳态存在的充分必要条件.利用补充变量法求得了在稳态下系统队长的概率母函数,进而计算出稳态下系统的平均队长.最后我们还给出了一个数值实例.     

带负顾客,反馈,服务台可修的M/G/1重试排队系统

对负顾客的研究可以从不同的角度,不同的方法,不同的机制来进行.本文提出了带负顾客,反馈,服务台可修的M/G/1重试排队系统.其中负顾客的机制是带走正在接受服务的正顾客和使得服务器处于修理状态.在假定重试区域中只有队首的顾客允许重试的情况下,重试时间具有一般分布时,得到了系统稳态的充分必要条件.求得了系统稳态时队长和重试区域中队长分布及一些排队指标和可靠性指标.     

具有不同到达率和负顾客的工作休假Geo/Geo/1重试排队

考虑一个具有不同到达率和负顾客的工作休假Geo/Geo/1重试排队,其中正顾客在正常忙期中和工作休假期中的到达率是不同的.假设重试轨道的顾客以一定的重试率进行重试服务,负顾客到达抵消正在接受服务的正顾客.利用拟生灭过程和母函数方法得到了服务台的状态与重试轨道队长的联合分布的概率母函数,从而求得系统在稳态条件下的队长分布等一系列排队指标,进一步讨论了一些特殊情形.最后通过数值实例讨论系统参数对系统主要性能指标的影响,并说明了稳态队长分布在系统容量的优化设计中的重要价值.     

带负顾客启动期N策略的Geom/Geom/1工作休假排队

将带RCH抵消策略的负顾客、启动期和N策略引入离散时间排队.休假策略为空竭服务多重工作休假.负顾客一对一抵消队首正在接受服务的正顾客,若系统中无正顾客时,到达的负顾客自动消失,负顾客不接受服务.利用拟生灭过程和矩阵几何解方法,给出了稳态队长分布及其随机分解.通过数值例子表现了启动率和负顾客到达率对稳态队长的影响.     

具有负顾客和特殊类顾客的串联排队系统分析

讨论了带有普通类顾客、负顾客和特殊类顾客的M/M/1→M/M/1两级串联排队系统模型,负顾客在一级服务系统中,一对一抵消队尾的普通类顾客(若有),若一级服务系统无普通类顾客,负顾客自动消失,负顾客不进入二级服务系统.特殊类顾客不经过一级服务系统,直接进入二级服务系统等待接受服务.用拟生灭过程和矩阵几何解方法,得到了系统稳态队长的分布,以及系统忙期的分布和顾客逗留时间的分布等相关指标.     

具有插队和止步行为的M/M/c 排队系统

研究了具有插队和止步行为的M/M/c排队系统. 将到达顾客分为常规顾客和插队顾客, 常规顾客在队尾排队等待服务, 插队顾客总是尽可能的靠近队首插队等待服务. 插队行为由到达顾客的插队概率和队列中等待顾客对插队行为的容忍来描述. 利用负指数分布的性质、Laplace-Stieltjes变换和全概率公式, 给出了处于等待队列位置n的顾客、任意一个常规顾客和任意一个插队顾客的等待时间的表达式. 在此基础上, 讨论了系统相关指标随系统参数的变化情况.     

带有优先权、不耐烦顾客及负顾客的$M_1,M_2/G_1,G_2/1$可修重试排队系统

研究了带有优先权,不耐烦顾客及负顾客的M1,M2/G1,G2/1可修重试排队系统.假设两类顾客的优先级不同且各自的到达过程分别服从独立的泊松过程.有优先权的顾客到达系统时如服务器忙,则以概率H1排队等候服务,以概率1-H1离开系统;而没有优先权的顾客只能一定的概率进入Orbit中进行重试,直到重试成功.此外,假设有服从Poisson过程的负顾客到达:当负顾客到达系统时,若发现服务台忙,将带走正在接受服务的顾客并使机器处于修理状态;若服务台空闲或已经处于失效状态,则负顾客立即消失,对系统没有任何影响.应用补充变量及母函数法给出了该模型的系统指标稳态解的拉氏变换表达式,并得到了此模型主要的排队指标及可靠性指标.     

带RCE抵消策略的负顾客M/M/1工作休假排队系统

考虑服务员在休假期间不是完全停止工作,而是以相对于正常工作时低些的速率服务顾客的M/M/1工作休假排队模型.在此模型基础上,笔者针对现实的M/M/1排队模型中可能出现的外来干扰因素,提出了带RCE(Removal of Customers at the End)抵消策略的负顾客M/M/1工作休假排队这一新的模型.服务规则为先到先服务.工作休假策略为空竭服务多重工作休假.抵消原则为负顾客一对一抵消队尾的正顾客,若系统中无正顾客时,到达的负顾客自动消失,负顾客不接受服务.使用拟生灭过程和矩阵几何解方法给出了系统队长的稳态分布,证明了系统队长和等待时间的随机分解结果并给出稳态下系统中正顾客的平均队长和顾客在系统中的平均等待时间.     

随机环境下M/M/c重试丢弃的ATM网络排队性能分析

在ATM网络中顾客的到达率和服务率都随着环境的变化而变化.本文考虑的是具有随机环境的多服务台排队模型,在随机状态为i(1≤i≤m)时,到达时间间隔和服务时间分布分别是服从参数为λ_i和μ_1的指数分布,系统具有有限缓冲位置和无限位置的重试轨道,重试失败的顾客以一定概率被系统丢弃而永远离开系统.运用拟生灭过程方法,我们求得了稳态条件及在稳态下各个环境上各项条件排队指标及平均排队指标,通过数值模拟说明了高峰期到达率和其它参数对系统状态及忙期循环的影响.     

带有破坏性负顾客的Geo/Geo/1/MWV可修排队系统均衡策略研究

本文研究带有破坏性负顾客的离散时间Geo/Geo/1/MWV可修排队系统的顾客策略行为.当破坏性负顾客到达系统时,会移除正在接受服务的正顾客,同时造成服务台故障.服务台一旦发生损坏,会立刻接受维修,修理时间服从几何分布.服务台在工作休假期间会以较低的服务速率对顾客进行服务.我们求得系统的稳态分布,进一步给出服务台不同状态下的均衡进入率以及系统单位时间的社会收益表达式.最后对均衡进入率和均衡社会收益进行了数值分析.     

On the M/G/1 queue with feedback and optional server vacations based on a single vacation policy

We study a single server queue with batch arrivals and general (arbitrary) service time distribution. The server provides service to customers, one by one, on a first come, first served basis. Just after completion of his service, a customer may leave the system or may opt to repeat his service, in which case this customer rejoins the queue. Further, just after completion of a customer's service the server may take a vacation of random length or may opt to continue staying in the system to serve the next customer. We obtain steady state results in explicit and closed form in terms of the probability generating functions for the number of customers in the queue, the average number of customers and the average waiting time in the queue. Some special cases of interest are discussed and some known results have been derived. A numerical illustration is provided.     

Waiting time analysis of the multiple priority dual queue with a preemptive priority service discipline

The dual queue consists of two queues, called the primary queue and the secondary queue. There is a single server in the primary queue but the secondary queue has no service facility and only serves as a holding queue for the overloaded primary queue. The dual queue has the additional feature of a priority scheme to help reduce congestion. Two classes of customers, class 1 and 2, arrive to the dual queue as two independent Poisson processes and the single server in the primary queue dispenses an exponentially distributed service time at the rate which is dependent on the customer’s class. The service discipline is preemptive priority with priority given to class 1 over class 2 customers. In this paper, we use matrix-analytic method to construct the infinitesimal generator of the system and also to provide a detailed analysis of the expected waiting time of each class of customers in both queues.     

Equilibrium customers’ choice between FCFS and random servers

Consider two servers of equal service capacity, one serving in a first-come first-served order (FCFS), and the other serving its queue in random order. Customers arrive as a Poisson process and each arriving customer observes the length of the two queues and then chooses to join the queue that minimizes its expected queueing time. Assuming exponentially distributed service times, we numerically compute a Nash equilibrium in this system, and investigate the question of which server attracts the greater share of customers. If customers who arrive to find both queues empty independently choose to join each queue with probability 0.5, then we show that the server with FCFS discipline obtains a slightly greater share of the market. However, if such customers always join the same queue (say of the server with FCFS discipline) then that server attracts the greater share of customers. This research was supported by the Israel Science Foundation grant No. 526/08.     

Symmetric queues served in cyclic order

Consider a symmetrical system of n queues served in cyclic order by a single server. It is shown that the stationary number of customers in the system is distributed as the sum of three independent random variables, one being the stationary number of customers in a standard M/G/1 queue. This fact is used to establish an upper bound for the mean waiting time for the case where at most k customers are served at each queue per visit by the server. This approach is also used to rederive the mean waiting times for the cases of exhaustive service, gated service, and serve at most one customer at each queue per visit by the server.     

Analysis of the M1,M2/G/1 G-queueing system with retrial customers

We consider a single server retrial queue with waiting places in service area and three classes of customers subject to the server breakdowns and repairs. When the server is unavailable, the arriving class-1 customer is queued in the priority queue with infinite capacity whereas class-2 customer enters the retrial group. The class-3 customers which are also called negative customers do not receive service. If the server is found serving a customer, the arriving class-3 customer breaks the server down and simultaneously deletes the customer under service. The failed server is sent to repair immediately and after repair it is assumed as good as new. We study the ergodicity of the embedded Markov chains and their stationary distributions. We obtain the steady-state solutions for both queueing measures and reliability quantities. Moreover, we investigate the stochastic decomposition law, the busy period of the system and the virtual waiting times. Finally, an application to cellular mobile networks is provided and the effects of various parameters on the system performance are analyzed numerically.     

A mixed priority retrial queue with negative arrivals,unreliable server and multiple vacations

A retrial queue accepting two types of positive customers and negative arrivals, mixed priorities, unreliable server and multiple vacations is considered. In case of blocking the first type customers can be queued whereas the second type customers leave the system and try their luck again after a random time period. When a first type customer arrives during the service of a second type customer, he either pushes the customer in service in orbit (preemptive) or he joins the queue waiting to be served (non-preemptive). Moreover negative arrivals eliminate the customer in service and cause server’s abnormal breakdown, while in addition normal breakdowns may also occur. In both cases the server is sent immediately for repair. When, upon a service or repair completion, the server finds no first type customers waiting in queue remains idle and activates a timer. If timer expires before an arrival of a positive customer the server departs for multiple vacations. For such a system the stability conditions and the system state probabilities are investigated both in a transient and in a steady state. A stochastic decomposition result is also presented. Interesting applications are also discussed. Numerical results are finally obtained and used to investigate system performance.     

Stability of a two-queue cyclic polling system with BMAPs under gated service and state-dependent time-limited service disciplines

The stability of a cyclic polling system, with a single server and two infinite-buffer queues, is considered. Customers arrive at the two queues according to independent batch Markovian arrival processes. The first queue is served according to the gated service discipline, and the second queue is served according to a state-dependent time-limited service discipline with the preemptive repeat-different property. The state dependence is that, during each cycle, the predetermined limited time of the server’s visit to the second queue depends on the queue length of the first queue at the instant when the server last departed from the first queue. The mean of the predetermined limited time for the second queue either decreases or remains the same as the queue length of the first queue increases. Due to the two service disciplines, the customers in the first queue have higher service priority than the ones in the second queue, and the service fairness of the customers with different service priority levels is also considered. In addition, the switchover times for the server traveling between the two queues are considered, and their means are both positive as well as finite. First, based on two embedded Markov chains at the cycle beginning instants, the sufficient and necessary condition for the stability of the cyclic polling system is obtained. Then, the calculation methods for the variables related to the stability condition are given. Finally, the influence of some parameters on the stability condition of the cyclic polling system is analyzed. The results are useful for engineers not only checking whether the given cyclic polling system is stable, but also adjusting some parameters to make the system satisfy some requirements under the condition that the system is stable.     

Questionnaire design improvement and missing item scores estimation for rapid and efficient decision making

In this paper we consider a single-server, cyclic polling system with switch-over times and Poisson arrivals. The service disciplines that are discussed, are exhaustive and gated service. The novel contribution of the present paper is that we consider the reneging of customers at polling instants. In more detail, whenever the server starts or ends a visit to a queue, some of the customers waiting in each queue leave the system before having received service. The probability that a certain customer leaves the queue, depends on the queue in which the customer is waiting, and on the location of the server. We show that this system can be analysed by introducing customer subtypes, depending on their arrival periods, and keeping track of the moment when they abandon the system. In order to determine waiting time distributions, we regard the system as a polling model with varying arrival rates, and apply a generalised version of the distributional form of Little??s law. The marginal queue length distribution can be found by conditioning on the state of the system (position of the server, and whether it is serving or switching).     

A finite capacity multi-queueing system with priorities and with repeated server vacations

In this paper, we study an M/G/1 multi-queueing system consisting ofM finite capacity queues, at which customers arrive according to independent Poisson processes. The customers require service times according to a queue-dependent general distribution. Each queue has a different priority. The queues are attended by a single server according to their priority and are served in a non-preemptive way. If there are no customers present, the server takes repeated vacations. The length of each vacation is a random variable with a general distribution function. We derive steady state formulas for the queue length distribution and the Laplace transform of the queueing time distribution for each queue.     

On a Two-Queue Priority System with Impatience and its Application to a Call Center*

We consider an s-server priority system with a protected and an unprotected queue. The arrival rates at the queues and the service rate may depend on the number n of customers being in service or in the protected queue, but the service rate is assumed to be constant for n > s. As soon as any server is idle, a customer from the protected queue will be served according to the FCFS discipline. However, the customers in the protected queue are impatient. If the offered waiting time exceeds a random maximal waiting time I, then the customer leaves the protected queue after time I. If I is less than a given deterministic time, then he leaves the system, else he will be transferred by the system to the unprotected queue. The service of a customer from the unprotected queue will be started if the protected queue is empty and more than a given number of servers become idle. The model is a generalization of the many-server queue with impatient customers. The global balance conditions seem to have no explicit solution. However, the balance conditions for the density of the stationary state process for the subsystem of customers being in service or in the protected queue can be solved. This yields the stability conditions and the probabilities that precisely n customers are in service or in the protected queue. For obtaining performance measures for the unprotected queue, a system approximation based on fitting impatience intensities is constructed. The results are applied to the performance analysis of a call center with an integrated voice-mail-server.