Advertising and quality improving strategies in a supply chain when facing potential crises

In this paper, we consider a supply chain that faces a potential brand crisis, with one manufacturer deciding quality improvement and global advertising levels, and one retailer determining local advertising effort. The goodwill model proposed by Nerlove and Arrow (1962) is adopted here under the assumption that when the crisis happens, the companies suffer a sharp decrease in the goodwill. We characterize the feedback Nash equilibrium, and then we compare the corresponding quality and advertising strategies and outcomes with those of the case where the potential crises are absent, and where the companies do not invest in quality. The effects of the instantaneous crisis rate and the short-term and long-term damages are also evaluated. Our results reveal that the pre-crisis quality improvement accelerates the goodwill build-up before the crisis, and also helps the recovery in post-crisis regime. Its twofold function suggests that one of the pre- and post-crisis regimes/instants ought to be matched with more intense investment in both quality and global advertising, depending on the overall effect of instantaneous crisis rate, short-term damage and long-term damage. This carryover effect also brings a non-monotonicity of quality improvement effort and value functions with respect to the instantaneous crisis rate. These properties leave the chance to mitigate the loss by anticipating crisis for both members under certain circumstances.     

考虑参考质量效应的“农超对接”供应链动态质量改进策略

在“农超对接”背景下,以“农村合作社+超市”组成的二级供应链为研究对象,考虑消费者参考质量效应对需求的影响,利用微分博弈理论分别求得了成本分担契约、非合作以及集中决策三种情形下供应链双方的最优均衡策略及利润。研究发现:消费者参考质量效应能够激励农村合作社提高农产品质量水平,同时缓解了超市的广告宣传压力,使得超市的广告宣传水平降低;当商誉-参考质量转换程度较大时,决策者会选择以低商誉战略来维持消费者合理的农产品质量期望值,形成了农产品质量低,成员收入少的不良经营环境;成本分担契约不仅提升了农产品质量水平,同时也实现了超市和农村合作社双方利润的帕累托改善,能够缓解超市面对劣质农产品束手无策的不良局面。     

The impact of product recall on advertising decisions and firm profit while envisioning crisis or being hazard myopic

The occurrence of a product recall can have a disastrous effect on the firm responsible for the recall. Any major recall by a firm can negatively affect the goodwill of the firm. Consequently, the firm incurs a substantial indirect cost due to decline in sales and loss in profit. Moreover, a competitor’s opportunistic reaction can intensify the recalling firm’s damages. Strategic use of advertising recovers lost goodwill and mitigates the damages made by a product recall. In this paper, using a goodwill based model under a differential game framework, we analyze the equilibrium strategies of two competing manufacturers when either one firm or both can issue a product recall at a random time, and investigate (i) the firms’ equilibrium advertising strategies (ii) analyze the impact of the recall on a firm’s profit (iii) introduce and investigate the effect of “hazard myopia” (a firm’s inability to foresee the crisis likelihood) on a firm’s advertising decisions and profit. Our study finds that the equilibrium advertising strategies of competing firms depend on the impact and likelihood of the recall. Notably, we find that when both the firms are focal firms without the prior knowledge of who will recall first in a planning horizon, adjusting optimal advertising at an appropriate time is essential. Surprisingly, a product-recall with a minor impact can increase the focal firm’s long-term expected profit. On the other hand, hazard myopia can be profitable if the long-term effect of the recall is small. Our findings suggest that advertising levels of firms should differ in pre-recall and post-recall regimes depending on the impact and likelihood of the recall.     

Non-linear advertising capital model with time delayed feedback between advertising and stock of goodwill

According to the classical Nerlove-Arrow model, advertising expenditure can be considered as a capital investment to create present and future demand for the firm's products and, hence, to create present and future revenues for the firm. Advertising is assumed to influence via stock of goodwill which cumulatively counts for the effects of the firm's current and past advertising outlays. The paper presents a time delayed feedback model describing the relations between advertising and goodwill. Three different types of effects of advertising upon the dynamics of goodwill are modelled. The advertising policy of the management is incorporated into the model via a non-linear advertising function. The advertising function controls the advertising outlay e.g. by budget constraint and by the actual and target values of goodwill. The behavior of the model is analysed both analytically and numerically. Special attention is given for deriving the stability conditions for the limiting solution. The cases of repelling or chaotic limiting solutions are analysed by bifurcation and state space diagrams. Several numerical examples are given.     

Quality improvement vs. advertising support: Which strategy works better for a manufacturer?

We consider a marketing channel with a single manufacturer and a single retailer, where both advertising and quality improvement contribute to the build-up of goodwill. In a non-coop scenario, the retailer controls the advertising efforts while the manufacturer controls the quality improvements and wholesale price. Although improving quality positively contributes to goodwill, it also increases the production cost, thereby reducing the manufacturer’s profit. In a coop scenario, the manufacturer supports the retailer’s advertising while decreasing his investments in quality. We investigate the conditions under which a coop program is beneficial when such a trade-off occurs. Our results demonstrate that only when advertising significantly contributes to goodwill the manufacturer has an incentive to cooperate and a coop program turns out to be Pareto-improving. Conversely, the retailer is always better off with a coop program. Moreover, the channel is operational- and marketing-driven when quality effectiveness is high independent of advertising effectiveness or when both quality and advertising effectiveness are large. In all other cases, the channel is marketing-driven.     

A differential game model of the marketing-operations interface

In the development of their dynamic strategies, the marketing and operations functions within a firm have differing objectives, and conflict between the two functions is common. The strategic interdependence involving marketing and operations decisions is modeled as a noncooperative differential game. Demand is assumed to be a function of price and advertising goodwill, and marketing controls price and advertising to maximize its discounted stream of revenue net of advertising costs. Backlogging is allowed, and operations controls production to minimize its discounted stream of production and backlog costs. A feedback Nash equilibrium is derived for the game, which allows a solution of the system of differential equations for goodwill and backlog, and is analyzed to study the nature of the dynamic strategies for price, advertising, and production.     

Advertising and production of a seasonal good for a heterogeneous market

We bring some concepts from market segmentation, which is a fundamental topic of marketing theory and practice, into the statement of an advertising and production problem for a seasonal product with Nerlove–Arrow’s linear goodwill dynamics. We consider two kinds of situations. In the first one, the advertising process can reach selectively each segment. In the second one, one advertising medium is available which has a known effectiveness spectrum for a non-trivial set of segments. In both cases we solve, using the Pontryagin’s Maximum Principle conditions, the optimal control problems in which goodwill productivity of advertising is concave and good production cost is convex. Two special cases are discussed in detail.     

Advertising Strategies in a Differential Game with Negative Competitor’s Interference

We consider a duopolistic industry where the current sales of each firm is proportional to its goodwill stock. The evolution of the latter depends positively on own advertising effort and negatively on competitor’s advertising. A standard assumption in the literature in differential games of advertising is that the players remain active throughout the whole (infinite) duration of the game. We relax this assumption and characterize the circumstances under which a firm finds it optimal to remain or exit the industry. Among other things, it is shown that, if both players are “strong”, then the unique Nash equilibrium is the same that one would obtain in the absence of interference from competitor’s advertising. Research supported by Ministry of University and Research of Italy, University of Padua and NSERC, Canada.     

Cooperative Advertising in a Marketing Channel

This paper examines dynamic advertising and promotion strategies in a marketing channel where the retailer promotes the manufacturer product and the manufacturer spends on advertising to build a stock of goodwill. We assume that sales depend on goodwill and promotion activities and that there are decreasing marginal returns to goodwill. Two scenarios are studied. First, the manufacturer and retailer determine noncooperatively their respective strategies. Second, the game is played à la Stackelberg with the manufacturer as the leader who supports partially the cost of the promotion activities of the retailer. In both cases, stationary Markovian strategies are characterized. These scenarios are examined also in the absence of decreasing marginal effect of goodwill on sales. The results show that, whether or not the goodwill stock has a decreasing marginal effect on sales, the cooperative advertising program is a coordinating mechanism in the marketing channel, i.e., both players receive higher payoffs.     

A network equilibrium framework for Internet advertising: Models,qualitative analysis,and algorithms

In this paper, we develop a network equilibrium framework for the modeling and analysis of competitive firms engaged in Internet advertising among multiple websites. The model allows for the determination of both the equilibrium online advertising budget as well as the advertising expenditures on the different websites. We then specialize the model to the case of fixed online budgets for the firms. The governing equilibrium conditions of both models are shown to satisfy finite-dimensional variational inequalities. We present qualitative properties of the solution patterns as well as computational procedures that exploit the underlying abstract network structure of these problems. The models and algorithms are illustrated with numerical examples. This paper adds to the growing literature of the application of network-based techniques derived from operations research to the advertising/marketing arena.     

Signaling Quality: Dynamic Price-Advertising Model

This paper extends the existing quality-signaling literature by investigating the roles of price and advertising levels as quality indicators in a dynamic framework. Considering perceived quality as a form of goodwill, we modify the well-known Nerlove-Arrow dynamic model to include price effects. In our model, price is used both as a monetary constraint and as a signal of quality, while advertising spending is used only as a signaling device, and thus purely as a dissipative expense. Utilizing optimal control, we determine optimal decision rules for a firm regarding both price and advertising over time as functions of perceived quality. The results indicate that, when prices act as monetary constraints and are reduced to increase demand, the firm should use the signaling role of advertising by increasing spending to accelerate perceived quality increases. In cases when the value of the perceived quality goes up together with the increase in the perceived quality by more than the demand, in percentage terms, the firm should increase the price (use its signaling role). At steady-state, we find that the level of optimal profit margin relative to price decreases with the elasticity of demand with respect to the brand price. However, higher elasticity of demand with respect to the firm’s perceived quality and/or a higher impact of price (advertising) lead/leads to a higher optimal profit margin (advertising spending) relative to price (revenue).     

Feedback Stackelberg equilibrium strategies when the private label competes with the national brand

We consider a noncooperative differential game where a retailer sells her own private label in addition to the manufacturer’s brand. We assume that each brand’s goodwill evolves according to a modified Nerlove-Arrow dynamics, in such a way that the advertising effort of one brand hurts the competitor’s goodwill stock. We characterize Feedback-Stackelberg pricing and advertising strategies and employ simulations to analyze their sensitivity to the main model parameters. We thank an anonymous Reviewer for very helpful comments. Research supported by NSERC, Canada, and FQRSC, Quebec. Research completed when the second author was a visiting professor at GERAD, HEC Montréal. The second author’s research was partially supported by MEC and JCYL under projects SEJ2005-03858/ECON and VA045A06, co-financed by FEDER funds.     

Equilibrium Pricing and Advertising Strategies in a Marketing Channel

This paper is concerned with conflict and coordination in a two-member channel of distribution. We propose a differential game model that includes carryover effects of advertising, expressed by a retailer-specific stock of advertising goodwill. Pricing and advertising strategies for both firms are identified under channel conflict as well as coordination. Dynamic advertising policies are designed as stationary Markov perfect strategies. In a symmetric case, these strategies can be determined in closed form, taking into consideration explicitly nonnegativity constraints on advertising rates. We establish a global result for the relationship between the advertising strategies of the two firms under conflict and coordination.     

A joint dynamic pricing and advertising model of perishable products

Advertising and dynamic pricing play key roles in maximizing profit of a firm. In this paper a joint dynamic pricing and advertising problem for perishable products is investigated, where the time-varying demand rate is decreasing in sales price and increasing in goodwill. A dynamic optimization model is proposed to maximize total profit by setting a joint pricing and advertising policy under the constraint of a limited advertising capacity. By solving the dynamic optimization problem on the basis of Pontryagin’s maximum principle, the analytical solutions of the optimal joint dynamic pricing and advertising policy are obtained. Additionally, to highlight the advantage of the joint dynamic strategy, the case of the optimal advertising with static pricing policy is considered. Numerical examples are presented to illustrate the validness of the theoretical results, and some managerial implications for the pricing and advertising of the perishable products are provided.     

Modelling advertising budgeting and allocation decisions using modified multinomial logit market share models

Previous research suggests that a multinomial logit model of market share (MNL) is inappropriate for equilibrium analyses of advertising competition. This article shows that when employing simple transformations of the advertising effort, the modified MNL model becomes useful in representing situations of diminishing returns to advertising and appropriate for advertising equilibrium analyses without additional difficulties in its empirical estimation. Using the modified MNL model, optimal advertising budgets together with their allocation over time are derived for both the cases of concave and S-shaped attraction (response) functions in a symmetric oligopoly.     

Public Disclosure Programs vs. traditional approaches for environmental regulation: Green goodwill and the policies of the firm

A Public Disclosure Program (PDP) is compared to a traditional environmental regulation (exemplified by a tax/subsidy) in a simple dynamic framework. A PDP aims at revealing the environmental record of firms to the public. This information affects its image (goodwill or brand equity), and ultimately its profit. A firm polluting less than its prescribed target would win consumer’s sympathy and raise its goodwill, whereas it is the other way around when the firm exceeds its emissions quota. The evolution of this goodwill is assumed to depend also on green activities or advertising expenditures. Within this framework, we analyze how a PDP affects the firm’s optimal policies regarding emissions, pricing and advertising as compared to a traditional regulation. We show that advertising acts as a complementary device to pricing and that emissions are increasing in goodwill. The role of a standard or target level for emissions turns out to be totally different under both policy regimes. In the case of a tax/subsidy approach, this target level only acts as constant who increases or decreases profit by a fixed amount, but it does not affect the policy of the firm. On the contrary, if a PDP is implemented, the target value for emissions enters in an important way in the goodwill accumulation mechanism and determines how the firm reacts to the regulation and what is the time path for the economic and environmental variables. Moreover, this value is also crucial to determine the possibility that a PDP is profit improving. A policy implication of this fact is that regulators should be particularly careful in fixing the emission standard when a PDP is applied. The theoretical results are complemented with a numerical illustration.     

Delayed effects of cooperative advertising in goodwill dynamics

This paper proposes a tool to control cooperative advertising which increases the goodwill of companies operating in a competitive market. We introduce the lag between advertising exposure and customer reaction in the goodwill dynamics evolved à la Nerlove–Arrow. As a result, we obtain a cooperative differential game with immediate and delayed effects of control variables for which we investigate the optimal solution. We examine the role the pre-coalition programmes and the length of delayed response in generating goodwill.     

Pricing and Advertising of Private and National Brands in a Dynamic Marketing Channel

We consider a marketing channel where a retailer sells, along the manufacturer’s brand, its own store brand. We assume that each player invests in advertising in order to build the brand’s goodwill. One distinctive feature of this paper is the introduction of the negative effect of own advertising on other player’s goodwill stock evolution. We characterize feedback-Nash pricing and advertising strategies and assess the impact of the store brand and national brand’s goodwill stocks on these strategies in different settings. The main findings suggest first that investing in building up some equity for each brand reduces the price competition between them and propels the market power for both. Second, the retailer will pass to consumer an increase in its purchasing cost of the national brand in all situations as no coordination is taken into account to counter the double marginalization problem. Finally, the higher the brand equity of the store brand, the more the retailer invests in advertising.     

An advertising game with multiplicative interference

Two competing manufacturers provide a homogeneous market with substitutable products and want to maximize their profits. Each firm may advertise its brand, with a positive effect on its own brand and negative on the competitor's one. Moreover, each firm may choose an advertising medium to use among several available media. We assume that the advertising effect on demand is mediated by the goodwill variable and that a competitor's interference may be represented as a proportional reduction of the virtual goodwill. We model the manufacturers' problem as a noncooperative game under complete information and discuss the existence and features of its Nash equilibria.     

Signaling advertising by multiproduct firms

We consider the use of advertising expenses as quality signals in multiproduct firms, extending previous results on single product firms. In our model, a firm introduces sequentially two products whose qualities are positively correlated. We investigate whether there exist information spillovers from the first to the second market. We show that, when correlation is high, the equilibrium in market 2 depends on the quality reputation the firm has gained in market 1. Moreover, if a firm with a high-quality product 1 wants to separate from its low-quality counterpart, it needs to advertise more in this market than if the qualities of the two products are unrelated. This advertising level signals not only high quality in the first market, but also the likely quality of the second product. Thus, advertising in the first market has information spillovers in the second market.