Analyzing the finite buffer batch arrival queue under Markovian service process: GIX/MSP/1/N

We consider a batch arrival finite buffer single server queue with inter-batch arrival times are generally distributed and arrivals occur in batches of random size. The service process is correlated and its structure is presented through Markovian service process (MSP). The model is analyzed for two possible customer rejection strategies: partial batch rejection and total batch rejection policy. We obtain steady-state distribution at pre-arrival and arbitrary epochs along with some important performance measures, like probabilities of blocking the first, an arbitrary, and the last customer of a batch, average number of customers in the system, and the mean waiting times in the system. Some numerical results have been presented graphically to show the effect of model parameters on the performance measures. The model has potential application in the area of computer networks, telecommunication systems, manufacturing system design, etc.      

The infinite-buffer single server queue with a variant of multiple vacation policy and batch Markovian arrival process

We consider an infinite-buffer single server queue where arrivals occur according to a batch Markovian arrival process (BMAP). The server serves until system emptied and after that server takes a vacation. The server will take a maximum number H of vacations until either he finds at least one customer in the queue or the server has exhaustively taken all the vacations. We obtain queue length distributions at various epochs such as, service completion/vacation termination, pre-arrival, arbitrary, departure, etc. Some important performance measures, like mean queue lengths and mean waiting times, etc. have been obtained. Several other vacation queueing models like, single and multiple vacation model, queues with exceptional first vacation time, etc. can be considered as special cases of our model.     

Analysis of the M1,M2/G/1 G-queueing system with retrial customers

We consider a single server retrial queue with waiting places in service area and three classes of customers subject to the server breakdowns and repairs. When the server is unavailable, the arriving class-1 customer is queued in the priority queue with infinite capacity whereas class-2 customer enters the retrial group. The class-3 customers which are also called negative customers do not receive service. If the server is found serving a customer, the arriving class-3 customer breaks the server down and simultaneously deletes the customer under service. The failed server is sent to repair immediately and after repair it is assumed as good as new. We study the ergodicity of the embedded Markov chains and their stationary distributions. We obtain the steady-state solutions for both queueing measures and reliability quantities. Moreover, we investigate the stochastic decomposition law, the busy period of the system and the virtual waiting times. Finally, an application to cellular mobile networks is provided and the effects of various parameters on the system performance are analyzed numerically.     

M/M/∞ Queues in series with non-homogeneous inputs

This paper studies the transient behaviour of tandem queueing system consisting of an arbitrary number r of queues in series with infinite server service facility at each queue. Poisson arrivals with time dependent parameter and exponential service times have been assumed. Infinite server queues realistically describe those queues in which sufficient service capacity exist to prevent virtually any waiting by the customer present. The model is suitable for both phase type service as well services in series. Very elegant solutions have been obtained and it has been shown that if the queue sizes are initially independent and Poisson then they remain independent and Poisson for all t.     

A tandem GI/PH/1→•/PH/1/0 queue with blocking

Tandem queues are widely used in mathematical modeling of random processes describing the operation of manufacturing systems, supply chains, computer and telecommunication networks. Although there exists a lot of publications on tandem queueing systems, analytical research on tandem queues with non-Markovian input is very limited. In this paper, the results of analytical investigation of two-node tandem queue with arbitrary distribution of inter-arrival times are presented. The first station of the tandem is represented by a single-server queue with infinite waiting room. After service at the first station, a customer proceeds to the second station that is described by a single-server queue without a buffer. Service times of a customer at the first and the second server have PH (Phase-type) distributions. A customer, who completes service at the first server and meets a busy second server, is forced to wait at the first server until the second server becomes available. During the waiting period, the first server becomes blocked, i.e., not available for service of customers. We calculate the joint stationary distribution of the system states at the embedded epochs and at arbitrary time. The Laplace–Stieltjes transform of the sojourn time distribution is derived. Key performance measures are calculated and numerical results presented.     

A heuristic algorithm for the optimization of a retrial system with Bernoulli vacation

In this study, we consider an M/M/c retrial queue with Bernoulli vacation under a single vacation policy. When an arrived customer finds a free server, the customer receives the service immediately; otherwise the customer would enter into an orbit. After the server completes the service, the server may go on a vacation or become idle (waiting for the next arriving, retrying customer). The retrial system is analysed as a quasi-birth-and-death process. The sufficient and necessary condition of system equilibrium is obtained. The formulae for computing the rate matrix and stationary probabilities are derived. The explicit close forms for system performance measures are developed. A cost model is constructed to determine the optimal values of the number of servers, service rate, and vacation rate for minimizing the total expected cost per unit time. Numerical examples are given to demonstrate this optimization approach. The effects of various parameters in the cost model on system performance are investigated.     

A single server queue with gated processor-sharing discipline

In this paper we consider a single server queue in which arrivals occur according to a Poisson process and each customer's service time is exponentially distributed. The server works according to the gated process-sharing discipline. In this discipline, the server provides service to a batch of at mostm customers at a time. Once a batch of customers begins service, no other waiting customer can receive service until all members of the batch have completed their service. For this queue, we derive performance characteristics, such as waiting time distribution, queue length distribution etc. For this queue, it is possible to obtain the mean conditional response time for a customer whose service time is known. This conditional response time is a nonlinear function (as opposed to the linear case for the ordinary processor-sharing queue). A special case of the queue (wherem=) has an interesting and unusual solution. For this special case, the size of the batch for service is a Markov chain whose steady state distribution can be explicitly written down. Apart from the contribution to the theory of Markov chains and queues, the model may be applicable to scheduling of computer and communication systems.     

On a Two-Queue Priority System with Impatience and its Application to a Call Center*

We consider an s-server priority system with a protected and an unprotected queue. The arrival rates at the queues and the service rate may depend on the number n of customers being in service or in the protected queue, but the service rate is assumed to be constant for n > s. As soon as any server is idle, a customer from the protected queue will be served according to the FCFS discipline. However, the customers in the protected queue are impatient. If the offered waiting time exceeds a random maximal waiting time I, then the customer leaves the protected queue after time I. If I is less than a given deterministic time, then he leaves the system, else he will be transferred by the system to the unprotected queue. The service of a customer from the unprotected queue will be started if the protected queue is empty and more than a given number of servers become idle. The model is a generalization of the many-server queue with impatient customers. The global balance conditions seem to have no explicit solution. However, the balance conditions for the density of the stationary state process for the subsystem of customers being in service or in the protected queue can be solved. This yields the stability conditions and the probabilities that precisely n customers are in service or in the protected queue. For obtaining performance measures for the unprotected queue, a system approximation based on fitting impatience intensities is constructed. The results are applied to the performance analysis of a call center with an integrated voice-mail-server.     

Analysis of M/G/1-Queues with Setup Times and Vacations under Six Different Service Disciplines

Single server M/G/1-queues with an infinite buffer are studied; these permit inclusion of server vacations and setup times. A service discipline determines the numbers of customers served in one cycle, that is, the time span between two vacation endings. Six service disciplines are investigated: the gated, limited, binomial, exhaustive, decrementing, and Bernoulli service disciplines. The performance of the system depends on three essential measures: the customer waiting time, the queue length, and the cycle duration. For each of the six service disciplines the distribution as well as the first and second moment of these three performance measures are computed. The results permit a detailed discussion of how the expected value of the performance measures depends on the arrival rate, the customer service time, the vacation time, and the setup time. Moreover, the six service disciplines are compared with respect to the first moments of the performance measures.     

A mixed priority retrial queue with negative arrivals,unreliable server and multiple vacations

A retrial queue accepting two types of positive customers and negative arrivals, mixed priorities, unreliable server and multiple vacations is considered. In case of blocking the first type customers can be queued whereas the second type customers leave the system and try their luck again after a random time period. When a first type customer arrives during the service of a second type customer, he either pushes the customer in service in orbit (preemptive) or he joins the queue waiting to be served (non-preemptive). Moreover negative arrivals eliminate the customer in service and cause server’s abnormal breakdown, while in addition normal breakdowns may also occur. In both cases the server is sent immediately for repair. When, upon a service or repair completion, the server finds no first type customers waiting in queue remains idle and activates a timer. If timer expires before an arrival of a positive customer the server departs for multiple vacations. For such a system the stability conditions and the system state probabilities are investigated both in a transient and in a steady state. A stochastic decomposition result is also presented. Interesting applications are also discussed. Numerical results are finally obtained and used to investigate system performance.     

A tollbooth tandem queue with heterogeneous servers

We study a tandem queueing system with K servers and no waiting space in between. A customer needs service from one server but can leave the system only if all down-stream servers are unoccupied. Such a system is often observed in toll collection during rush hours in transportation networks, and we call it a tollbooth tandem queue. We apply matrix-analytic methods to study this queueing system, and obtain explicit results for various performance measures. Using these results, we can efficiently compute the mean and variance of the queue lengths, waiting time, sojourn time, and departure delays. Numerical examples are presented to gain insights into the performance and design of the tollbooth tandem queue. In particular, it reveals that the intuitive result of arranging servers in decreasing order of service speed (i.e., arrange faster servers at downstream stations) is not always optimal for minimizing the mean queue length or mean waiting time.     

Questionnaire design improvement and missing item scores estimation for rapid and efficient decision making

In this paper we consider a single-server, cyclic polling system with switch-over times and Poisson arrivals. The service disciplines that are discussed, are exhaustive and gated service. The novel contribution of the present paper is that we consider the reneging of customers at polling instants. In more detail, whenever the server starts or ends a visit to a queue, some of the customers waiting in each queue leave the system before having received service. The probability that a certain customer leaves the queue, depends on the queue in which the customer is waiting, and on the location of the server. We show that this system can be analysed by introducing customer subtypes, depending on their arrival periods, and keeping track of the moment when they abandon the system. In order to determine waiting time distributions, we regard the system as a polling model with varying arrival rates, and apply a generalised version of the distributional form of Little??s law. The marginal queue length distribution can be found by conditioning on the state of the system (position of the server, and whether it is serving or switching).     

Waiting time analysis of the multiple priority dual queue with a preemptive priority service discipline

The dual queue consists of two queues, called the primary queue and the secondary queue. There is a single server in the primary queue but the secondary queue has no service facility and only serves as a holding queue for the overloaded primary queue. The dual queue has the additional feature of a priority scheme to help reduce congestion. Two classes of customers, class 1 and 2, arrive to the dual queue as two independent Poisson processes and the single server in the primary queue dispenses an exponentially distributed service time at the rate which is dependent on the customer’s class. The service discipline is preemptive priority with priority given to class 1 over class 2 customers. In this paper, we use matrix-analytic method to construct the infinitesimal generator of the system and also to provide a detailed analysis of the expected waiting time of each class of customers in both queues.     

A Discrete-Time Single-Server Queueing System Under Multiple Vacations and Setup-Closedown Times

Abstract

This article concerns a Geo/G/1/∞ queueing system under multiple vacations and setup-closedown times. Specifically, the operation of the system is as follows. After each departure leaving an empty system, the server is deactivated during a closedown time. At the end of each closedown time, if at least a customer is present in the system, the server begins the service of the customers (is reactivated) without setup; however, if the system is completely empty, the server takes a vacation. At the end of each vacation, if there is at least a customer in the system, the server requires a startup time (is reactivated) before beginning the service of the customers; nevertheless, if there are not customers waiting in the system, the server takes another vacation. By applying the supplementary variable technique, the joint generating function of the server state and the system length together with the main performance measures are derived. We also study the length of the different busy periods of the server. The stationary distributions of the time spent waiting in the queue and in the system under the FCFS discipline are analysed too. Finally, a cost model with some numerical results is presented.     

Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers

Motivated by modern call centers, we consider large-scale service systems with multiple server pools and a single customer class. For such systems, we propose a simple routing rule which asymptotically minimizes the steady-state queue length and virtual waiting time. The proposed routing scheme is FSF which assigns customers to the Fastest Servers First. The asymptotic regime considered is the Halfin-Whitt many-server heavy-traffic regime, which we refer to as the Quality and Efficiency Driven (QED) regime; it achieves high levels of both service quality and system efficiency by carefully balancing between the two. Additionally, expressions are provided for system limiting performance measures based on diffusion approximations. Our analysis shows that in the QED regime this heterogeneous server system outperforms its homogeneous server counterpart. AMS subject classification: 60K25, 68M20, 90B22     

带有止步和中途退出的成批到达的Mx/M/1/N多重休假排队系统的性能分析

本文研究了带有止步和中途退出的M^x／M/1／N多重休假排队系统。顾客成批到达，到达后每批中的顾客，或者以概率b决定进入队列等待服务，或者以概率1-b止步（不进入系统）。顾客进入系统后可能因为等待的不耐烦而在没有接受服务的情况下离开系统（中途退出）。系统中一旦没有顾客，服务员立即进行多重休假。首先，利用马尔科夫过程理论建立了系统稳态概率满足的方程组。其次，在利用高等代数相关知识证明了相关矩阵可逆性的基础上，利用矩阵解法求出了稳态概率的矩阵解，并得到了系统的平均队长、平均等待队长以及顾客的平均损失率等性能指标。     

Queueing systems with different types of server interruptions

We consider a queueing system with disruptive and non-disruptive server interruptions. Both disruptive and non-disruptive interruptions may start when there is a customer in service. The customer repeats its service after a disruptive interruption, and continues its service after a non-disruptive interruption. Using a transform approach, we obtain various performance measures such as the moments of the queue content and waiting times. We illustrate our approach by means of some numerical examples.     

Transient analysis of a queue with system disasters and customer impatience

A single server queue with Poisson arrivals and exponential service times is studied. The system suffers disastrous breakdowns at an exponential rate, resulting in the loss of all running and waiting customers. When the system is down, it undergoes a repair mechanism where the repair time follows an exponential distribution. During the repair time any new arrival is allowed to join the system, but the customers become impatient when the server is not available for a long time. In essence, each customer, upon arrival, activates an individual timer, which again follows an exponential distribution with parameter ξ. If the system is not repaired before the customer’s timer expires, the customer abandons the queue and never returns. The time-dependent system size probabilities are presented using generating functions and continued fractions.     

Queues with waiting time dependent service

Motivated by service levels in terms of the waiting-time distribution seen, for instance, in call centers, we consider two models for systems with a service discipline that depends on the waiting time. The first model deals with a single server that continuously adapts its service rate based on the waiting time of the first customer in line. In the second model, one queue is served by a primary server which is supplemented by a secondary server when the waiting of the first customer in line exceeds a threshold. Using level crossings for the waiting-time process of the first customer in line, we derive steady-state waiting-time distributions for both models. The results are illustrated with numerical examples.     

Symmetric queues served in cyclic order

Consider a symmetrical system of n queues served in cyclic order by a single server. It is shown that the stationary number of customers in the system is distributed as the sum of three independent random variables, one being the stationary number of customers in a standard M/G/1 queue. This fact is used to establish an upper bound for the mean waiting time for the case where at most k customers are served at each queue per visit by the server. This approach is also used to rederive the mean waiting times for the cases of exhaustive service, gated service, and serve at most one customer at each queue per visit by the server.